Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
90
4 Stars
61
3 Stars
15
2 Stars
14
1 Star
8
79%of customers recommend this product.
(
104 out of
132)
Customer Reviews for KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
5
Excellent Design
on March 13, 2026
Posted by: Carole 17595
from The Villages, Fl
[This review was collected as part of a promotion.] I bought this sight unseen except in a picture. I knew I wated a Kitchen Aid however I thought my Maytag was on the frizz after 5 years. Wrong it was working fine but had already decided on the Kitchen Aid and it was a great fit and in stock, I was desperate as I lost a lot of food and had to make a decision to keep the order or cancel. Since I had lost some trust that the Maytag was fixed I went with the Kitchen Aid. While I didn’t need the added expense I am extremely happy with my purchase. It is the same size as the old one but seems much bigger and has plenty of door and shelf space. Freezer as well Easier to see where everything is. Lighting is beautiful and illuminates your shelving so you can see everything.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A counter depth refrigerator that fits perfectly .
on March 12, 2026
Posted by: Art 043
from Hernando FL
[This review was collected as part of a promotion.] The refrigerator adds to our kitchen with all stainless steel appliances. It is well designed and fulfills our food storage needs.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
upgrade from samsung model
on March 12, 2026
Posted by: Rrobey
from Royal Oak MI
[This review was collected as part of a promotion.] we made the change due to extensive dissatifaction with high end samsung model. the refrig. flexibility and various food type segregation was more that we had hoped for. the Ice Making abilty satisfies a household of ice hungry family members.
Couldn't be happier with the KitchenAid Refrigerator.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
New kitchen aid fridge
on March 12, 2026
Posted by: MazNubz
from Louisiana
[This review was collected as part of a promotion.] This is our third kitchen aid frig. The company has been very supportive as we have had to replace the first two ( free of charge) due to performance issues and well the new one arrived and the water pump did not work and had to be replaced. Perhaps greater focus on quality control needed
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Best refrigerator ever.
on March 10, 2026
Posted by: Chuck365
from CA
[This review was collected as part of a promotion.] The only complaint is the door swings open all the way.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Freezer is to slow
on March 10, 2026
Posted by: Snowmomma
[This review was collected as part of a promotion.] Creating ice and maintaining ice in the freezer is very slow
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
So far so good but........
on February 28, 2026
Posted by: gmegay
from NJ
I bought this refrigerator to replace an older KA unit. So far I love this but I am disappointed in the water dispenser. The older unit allowed for custom water volume - for example, 5 or 7 ounces, etc. This one seems to have only 8, 16 and 24 ounces.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful Fridge
on February 27, 2026
Posted by: He & Me
from Simpsonville, SC
[This review was collected as part of a promotion.] We love it- Never thought we would call a fridge beautiful. But the gray interior is so cool. Slim fit that really holds enough that us two empty nesters need.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com