Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
64
4 Stars
49
3 Stars
15
2 Stars
11
1 Star
5
76%of customers recommend this product.
(
72 out of
95)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
5
Great service Record.
on September 2, 2025
Posted by: Happy #1
[This review was collected as part of a promotion.] I bought the refrigerator because of the excellent ratings. My last refrigerator. Only lasted six years with 3 major problems. This refrigerator will last longer with less needed broken parts. I am glad I brought Kitchenaid.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Sturdy with good features
on September 2, 2025
Posted by: Bergies
[This review was collected as part of a promotion.] This was a “gotta” have it purchase as our old one died. Not my first choice, however it has been working well. Ice maker is excellent. The freezer needs bins…stuff falls out. I have found bins to fit, fortunately.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Wanted to love it
on May 18, 2025
Posted by: Cga4834
[This review was collected as part of a promotion.] Love the look of the fridge, and it is indeed keeping items cold. The “fit & finish” needs improvement, though. The doors are misaligned/not even. The measured fill for water dispenser doesn’t work correctly - 24 ounces only dispenses 14 ounces, etc.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
LED Lighting Lots of space for a counter depth and
on June 28, 2025
Posted by: AH-2
from Springfield Oregon
[This review was collected as part of a promotion.] Only had it for a little over a week but so far so good
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Perfect Size
on July 9, 2025
Posted by: zzaa
[This review was collected as part of a promotion.] I would have given it a 5 star rating but disappointed that the shelves are not adjustable in the refrigerator section or the freezer. At least you can adjust the shelves on the door. Another feature I'm not thrilled about is the fact that you have to remove the ice bin in order to get to the on/off switch for ice making. Other than that I am very pleased with my purchase. When all is said and done I know I will adjust. Love the lighting inside and love the handles. It also holds the temperature inside refrigerator and freezer beautifully.
Had a KitchenAid refrigerator for the last 18 years and hope this one lasts just as long.
Had a KitchenAid refrigerator for the last 18 years and hope this one lasts just as long.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on July 18, 2025
Posted by: jimfs
from biloxi ms
[This review was collected as part of a promotion.] Have a thermometer in the refrigerator and the temp is not stable
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Design nice, dispensing water very loud
on July 22, 2025
Posted by: Rocky1234
[This review was collected as part of a promotion.] So far I give it a 3. I love the design and that it doesn't extend beyond counter.
Problem so far is the extreme noise when dispensing water. Its not normal and sounds throughout the house and they are looking to replace solenoid valve. I had a whirlpool before who did not have this noise.
Second, I notice light frost at times in freezer. Have very few items in it and dont open it that often.
Problem so far is the extreme noise when dispensing water. Its not normal and sounds throughout the house and they are looking to replace solenoid valve. I had a whirlpool before who did not have this noise.
Second, I notice light frost at times in freezer. Have very few items in it and dont open it that often.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Stunning fridge with great capacity!
on July 28, 2025
Posted by: lesan11_5088
[This review was collected as part of a promotion.] This is a beautiful fridge that runs very quiet, has temperature control, huge capacity for a counter depth, and so easy to install! It is very energy efficient with no noise. The wood grain drawer adds to the luxury feel of this fridge!
Written by a customer while visiting influenster.com
