Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
64
4 Stars
49
3 Stars
15
2 Stars
11
1 Star
5
76%of customers recommend this product.
(
72 out of
95)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
4
Nice looking fridge
on July 13, 2025
Posted by: KipTC
[This review was collected as part of a promotion.] We like the aesthetics and lighting inside the fridge. The glass shelves and door bins her a nice touch. The freezer seems bigger than her old model which was similar but from Kenmore. We like the ice cube shape in size, smaller pyramids versus half rounds that we used to have. However, the switch to turn the icemaker on and off is very inconvenient and should be repositioned on future Models. The counter, death design and lower height, make it a perfect fit for a limited space under a cabinet. It was difficult to find any fridge that would fit our situation, but this one did.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on July 15, 2025
Posted by: lhjh
from Palm Desert, CA
[This review was collected as part of a promotion.] Overall we're happy with our side-by-side refrigerator with a couple exceptions.
-The wheels don't lock and if you open one of the doors without pushing against the other one, the whole refrigerator pulls out. Is there a lock somewhere that we or our installer don't know about?
-The ice dispenser is unbelievably loud when ice is dispensed. Is this normal or is something wrong with it?
-We could use one more bin in the refrigerator door.
-The wheels don't lock and if you open one of the doors without pushing against the other one, the whole refrigerator pulls out. Is there a lock somewhere that we or our installer don't know about?
-The ice dispenser is unbelievably loud when ice is dispensed. Is this normal or is something wrong with it?
-We could use one more bin in the refrigerator door.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Good Kitchen Look
on July 17, 2025
Posted by: Pinky123
from Mesa Arizona
[This review was collected as part of a promotion.] Exactly what I wanted. I can locate anything at a glance. Smudge free exterior is a bonus!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on July 24, 2025
Posted by: Jackie6183
[This review was collected as part of a promotion.] Love the side by side! Lots of room! The water dispenser is wonderful too!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Quiet
on July 28, 2025
Posted by: BabaBill
from Massachusetts
[This review was collected as part of a promotion.] I bought this a couple weeks ago and so far so good. I like the unit overall, seems well made but I do wish the shelves were more adjustable. Also the shelves are very sturdy and not cheaply made.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on August 2, 2025
Posted by: Happy Fox
[This review was collected as part of a promotion.] We bought this refrigerator two weeks ago . I am so glad that we chose it because the inside of it I am able to all of the items. 👍👍👍
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Looks great
on August 3, 2025
Posted by: real happy
[This review was collected as part of a promotion.] I have had the new fridge for a month and so far I love it. We went to counter depth this time so you do have a little less room inside. It's nice and quiet also.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful inside and out!
on August 6, 2025
Posted by: DLE25
[This review was collected as part of a promotion.] This refrigerator replaced one that I loved, but only lasted 7 years. I like this one very much and hope that it lasts much longer! The shelves inside are sturdy and practical and the lights, along with the stainless steel interior, are very soft on the eyes. The interior, removable wooden “serving” tray is lovely and very useful. Many great features!
Written by a customer while visiting kitchenaid.com