Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
90
4 Stars
61
3 Stars
15
2 Stars
14
1 Star
8
79%of customers recommend this product.
(
104 out of
132)
Customer Reviews for KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
4
on July 15, 2025
Posted by: lhjh
from Palm Desert, CA
[This review was collected as part of a promotion.] Overall we're happy with our side-by-side refrigerator with a couple exceptions.
-The wheels don't lock and if you open one of the doors without pushing against the other one, the whole refrigerator pulls out. Is there a lock somewhere that we or our installer don't know about?
-The ice dispenser is unbelievably loud when ice is dispensed. Is this normal or is something wrong with it?
-We could use one more bin in the refrigerator door.
-The wheels don't lock and if you open one of the doors without pushing against the other one, the whole refrigerator pulls out. Is there a lock somewhere that we or our installer don't know about?
-The ice dispenser is unbelievably loud when ice is dispensed. Is this normal or is something wrong with it?
-We could use one more bin in the refrigerator door.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice looking fridge
on July 13, 2025
Posted by: KipTC
[This review was collected as part of a promotion.] We like the aesthetics and lighting inside the fridge. The glass shelves and door bins her a nice touch. The freezer seems bigger than her old model which was similar but from Kenmore. We like the ice cube shape in size, smaller pyramids versus half rounds that we used to have. However, the switch to turn the icemaker on and off is very inconvenient and should be repositioned on future Models. The counter, death design and lower height, make it a perfect fit for a limited space under a cabinet. It was difficult to find any fridge that would fit our situation, but this one did.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
New Counter Depth Side by Side Refrigerator
on July 11, 2025
Posted by: SLDTX
from Texas
[This review was collected as part of a promotion.] Purchased Counter Depth Side by Side Refrigerator in June and it looks very nice in the kitchen. I appreciate the counter depth and ice/water in door. Just wish the refrigerator and freezer had more shelf notches for more options/flexibility to adjust shelf spacing. (I do miss that feature from my old refrigerator) Maybe something Kitchenaid can add in future models for more adjustability!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Perfect Size
on July 9, 2025
Posted by: zzaa
[This review was collected as part of a promotion.] I would have given it a 5 star rating but disappointed that the shelves are not adjustable in the refrigerator section or the freezer. At least you can adjust the shelves on the door. Another feature I'm not thrilled about is the fact that you have to remove the ice bin in order to get to the on/off switch for ice making. Other than that I am very pleased with my purchase. When all is said and done I know I will adjust. Love the lighting inside and love the handles. It also holds the temperature inside refrigerator and freezer beautifully.
Had a KitchenAid refrigerator for the last 18 years and hope this one lasts just as long.
Had a KitchenAid refrigerator for the last 18 years and hope this one lasts just as long.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Third time a winner!
on July 1, 2025
Posted by: pfw14
[This review was collected as part of a promotion.] I have a huge island in my kitchen that has prevented me from having a French drawer refrigerator so I can only use a side-by-side. My first was an LG. Bad decision! Only lasted four years. My second was a Whirlpool. A great fridge for 8 years then the ice maker went out. Too expensive to repair but I love the design. I went searching for a new fridge and found the Kitchenaid that is basically identical except for internal upgrades and different door handles. I LOVE this fridge! It has panoramic lighting inside. Such a great feature. No dark spots inside either side of the fridge. I have a Kitchenaid dishwasher, microwave and wall oven. All are excellent so I expect my new fridge to be with me for a long time! Great appliance!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
LED Lighting Lots of space for a counter depth and
on June 28, 2025
Posted by: AH-2
from Springfield Oregon
[This review was collected as part of a promotion.] Only had it for a little over a week but so far so good
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Roomy Counter Depth Refrigerator
on June 25, 2025
Posted by: Lidap
[This review was collected as part of a promotion.] Wasn’t for certain that I would like the counter depth refrigerator, but it is very roomy and convenient to access.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on June 24, 2025
Posted by: Pedge
from Michigan
[This review was collected as part of a promotion.] Very nice but I wish I didn’t have to put the gallons of milk on the top shelf. Very heavy!
Also, I can’t locate a replacement water filter! Help!
Also, I can’t locate a replacement water filter! Help!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com