Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.2
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
84
4 Stars
57
3 Stars
15
2 Stars
12
1 Star
5
80%of customers recommend this product.
(
94 out of
118)
Customer Reviews for KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
5
Great details
on June 12, 2026
Posted by: Cara1994
[This review was collected as part of a promotion.] I love how bright the fridge is and the wood detail makes it feel luxery
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Appliance!
on June 13, 2026
Posted by: JC46
[This review was collected as part of a promotion.] This refrigerator was perfect for our kitchen space! It provides the capacity, lighting, and most importantly, the cooling needed for our food storage needs. We are very happy with our purchase and would definitely buy this make/model/brand in the future.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A Piece of Art
on June 13, 2026
Posted by: Thomastm
[This review was collected as part of a promotion.] The refrigerator is a piece of art. I love the color and the look of the counter depth in a kitchen. The capacity is different than a standard refrigerator . You are giving up space to shove items in the back of the shelves. I was concerned prior to buying that I would miss the extra space. I have found that we keep it organized and cleaned out. I give this item a five star. If I could make one change on the design it would be to make a shelf that was taller or you could have the option to move it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek design inside & out
on June 13, 2026
Posted by: Paula513
[This review was collected as part of a promotion.] This refrigerator is nicely designed with pro style handles and a pretty grey interior with wood-look accent on a drawer front. The refrigerator details coordinate well with my range and microwave drawer from different manufacturers.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
save electice
on June 13, 2026
Posted by: de#*
[This review was collected as part of a promotion.] ice maker really loud, the lights inside are good good, saves on electrics, has just the right space inside, fit in the space in my house, freezer is just right,
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice features
on June 13, 2026
Posted by: katbee
[This review was collected as part of a promotion.] Overall we are very pleased with this refrigerator. Pros - perfect counter depth for our smaller kitchen; attractive handles that do not show finger prints, plus are easy to grip; pull-out shelf is very handy; relatively quiet operation; pyramid shape ice cubes (much better in a small glass than crescent shape); and measured fill water option (perfect for coffee maker).
Cons - refrigerator shelves are fixed which limits where to store taller items like milk and cream (I prefer not to store dairy in the door where it’s more likely to be warm and spoil); only one drawer has humidity control for produce.
Cons - refrigerator shelves are fixed which limits where to store taller items like milk and cream (I prefer not to store dairy in the door where it’s more likely to be warm and spoil); only one drawer has humidity control for produce.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Solid purchase
on June 13, 2026
Posted by: None11
[This review was collected as part of a promotion.] This unit so far has been well worth it. Even though this is on the smaller size, it really doesn't seem like it. We find it has plenty of room for all our our needs. It keeps everthing nice and cold, although some items do get colder than others on certain shelves or locations. This isn't a bad thing, just something we have to keep in mind when storing items. There is plenty of light no matter how much we pack into it.
The ice maker keeps up with all of our needs, however it's a bit loud when dispensing water to fill the tray. The water comes out at a slower rate than I would like when filling a glass. The auto fill is a nice feature if you are not in a hurry. We were worried the exterior would show fingerprints, but I have yet to notice any worth mentioning.
Overall the unit is fairly quiet, at times it can produce a loud hum. I haven't pinpointed it this is only occurring during certain cycles or not. The front handles do not match up even though the doors do. I've tried to move them slightly, but it doesn't seem to help much. Not a deal breaker, but I would expect more of an adjustable design.
Overall we are pleased with our purchase and happy we went with this unit. Just pointing out some little items for anyone else looking at purchasing this unit.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Enjoying my new Fridge
on June 13, 2026
Posted by: StrayKitten
[This review was collected as part of a promotion.] I have enjoyed my KitchenAid refrigerator. Even though I chose a countertop depth model, the inside has plenty of space. It's nice and bright and its easy to see everything. My only complaint is at first I thought it was a little noisy, but I've gotten used to it and decided this is not a reason to deduct any stars. Would buy again!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com