Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
90
4 Stars
61
3 Stars
15
2 Stars
14
1 Star
8
79%of customers recommend this product.
(
104 out of
132)
Customer Reviews for KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
5
on August 26, 2025
Posted by: 442watson
from Carmel, IN
[This review was collected as part of a promotion.] So far so good. The freezer door perimeter rubber seal has been incorrectly installed making the closing of the freezer door get stuck on the right door.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Looks and it is quiet
on August 26, 2025
Posted by: Freddie the boss
from Boone, NC
[This review was collected as part of a promotion.] We really like our new refrigerator. The only part that we do not like is the water dispenser is a little odd. Meaning you have to press the glass hard near the top of the pad. Normally you just put your glass against the pad and water comes out. With this one you have to press hard with the glass on an angle.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on August 26, 2025
Posted by: PTmarco
[This review was collected as part of a promotion.] Overall I am very pleased with this refrigerator. It seems noisier than my last one. Is this normal on this model?
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on August 22, 2025
Posted by: MikeZak
[This review was collected as part of a promotion.] Ice and water feature require to much pressure to operate. Need to hold cup up to highest point before either function turns on. Also, the refrigerator is very noisy. It is a constant source of all noise in the kitchen and family rooms. Most of noise is from the ice maker.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 22, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 776342
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Organized freezer & fresh water for small family
on August 21, 2025
Posted by: RabzJ
from FL
[This review was collected as part of a promotion.] This refrigerator holds consistent 36-37ºF temp (manual thermometer monitored 3-weeks), returns to set temp rapidly after loading, balances cold air well between refrigerator & freezer compartments, and has easy set temp control. First counter-depth side-by-side after decades of bottom freezer French-door models. The asymmetric door opening radius solved a kitchen traffic problem. USA manufactured. So far, so good.
IMO, this capacity is ideal for empty nesters or family of three. Maybe family of four. Larger capacity recommended for an active family of four or more. YMMV. While KitchenAid doesn’t publish cu. ft. compartment capacity, I feel this offers relatively larger freezer capacity as a percentage of it total cu. ft. than comparable capacity French-door bottom freezer model. IMO, this side freezer offers better more functional organized space than a larger bottom bin model.
Refrigerator offers comparably smaller volume as percentage of total volume, with less adjustable shelving & drawer capacity than a French-door bottom freezer model of same volume. If the buyer is a freezer using family, this model may be ideal, YMMV. Dispensed charcoal-filtered water & ice offers surprising clean fresh taste. Filter produces better quality water than our dual-charcoal filter sink dispenser.
We prefer KitchenAid’s distinctive knurled tubular handles. This refrigerator completes 3rd KitchenAid major appliance replacement/upgrade, creating consistent kitchen appearance started a few years ago with KitchenAid dishwasher that has run quiet and reliably.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great looking with some reservations!
on August 18, 2025
Posted by: Essy
[This review was collected as part of a promotion.] I like the new side-by-side refrigerator. It looks great and it keeps things cold as expected. The controls on the front of the freezer part are easy to use. I just wish the upper shelves were adjustable. There doesn't seem to be as much storage space nor do the doors open quite as wide to clean and remove racks as my former SxS in the same space. I have also had some issues with things freezing on the refrigerator side. I moved stuff from the sides and changed the temp but then, even less space is available as a result.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good ice. Seems darker than my last kitchen aid.
on August 18, 2025
Posted by: KCtwo
[This review was collected as part of a promotion.] So far,so go. I was very disappointed with my last kitchen aid. It only lasted 5 1/2 years before the coils started leaking. I hope that this one will give me great service for a long time.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Fantastic, spacious fridge with lots of room for o
on August 16, 2025
Posted by: annah624_1061
[This review was collected as part of a promotion.] This KitchenAid fridge is large, modern, and easy to use. We use it as our secondary fridge in the garage. I love the large handles, and the notification that pops up on the fridge door whenever a door is left open. The ice machine is fast and dispenses well. Lots of storage compartments and shelves to sort food. It does exactly what you need things to - keep things cold. Highly recommend.
Written by a customer while visiting kitchenaid.com