Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.2
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
84
4 Stars
57
3 Stars
15
2 Stars
12
1 Star
5
80%of customers recommend this product.
(
94 out of
118)
Customer Reviews for KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
5
Great looking fridge!
on June 12, 2026
Posted by: Sdswain
[This review was collected as part of a promotion.] Really love this fridge. I don’t miss the lost space due to being countertop depth and it makes it look so much better. The handles are stylish and very sturdy. The wood detailed door makes it look high end. Cools great and is easily adjusted as needed. Wipes clean easily with just a wet rag.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
KitchenAid of excellence
on June 12, 2026
Posted by: Jessica50
[This review was collected as part of a promotion.] Wonderful refrigerator. I love all of the features. I was most drawn to the KitchenAid brand and their quality and excellence.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great look, great capacity!
on June 12, 2026
Posted by: Dmh83
[This review was collected as part of a promotion.] Sharp look. Great capacity. Doors have a tight feel—sealed tight!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Fits great with my kitchen decor!
on June 12, 2026
Posted by: Aqua Woman
[This review was collected as part of a promotion.] Overall, I like my new refrigerator/freezer. It has ample storage and the ice machine is working after being replaced. I feel the shelving could be more sturdy as I worry at times that the door shelves could give way. It appears to run smoothly and keeps my food nice and cold. I enjoy the water and ice dispensers.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good organization & storage
on June 12, 2026
Posted by: Smg61
[This review was collected as part of a promotion.] I like the organization of the frig with deep door shelves. Easy access with pull out compartment. The lighting took some getting used to because interior is gray not white so seems darker. I appreciate that temp of frig & freezer are shown on exterior display.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features and easy to use.
on June 12, 2026
Posted by: Doc Mario
[This review was collected as part of a promotion.] Good capacity and it is very efficient. Uses low amount of electricity. Good lighting on door. Gives correct time. Adapted well for need in our kitchen.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great refrigerator
on June 12, 2026
Posted by: Cardinal88
[This review was collected as part of a promotion.] A very good looking, stylish refrigerator. The space is swell organized to provide a good amount of storage space. The ice maker is very convenient to use and produces a large amount of ice. I especially like that I can access ice via the dispenser and by opening the door and getting ice directly from the bin.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Overall pretty good with a couple minor issues
on June 12, 2026
Posted by: KristiV
[This review was collected as part of a promotion.] We’ve had the fridge for about 9 months. This inside is nice and bright and has lights that allow you to see everything. I like that the ice bin is on the door so the whole side of the freezer is available for food items. It’s a bit smaller than I expected but it’s counter depth so I should have expected that. We had an issue that’s apparently an ongoing problem with the ice maker. It was annoying but KitchenAid did cover it under warranty and replaced the part. The water filter also needs to be replaced frequently and slows way down when it needs to be replaced. Our last one only lasted a month so that’s annoying and gets expensive. Overall pretty happy.
Written by a customer while visiting kitchenaid.com