Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
90
4 Stars
61
3 Stars
15
2 Stars
14
1 Star
8
79%of customers recommend this product.
(
104 out of
132)
Customer Reviews for KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
4
Nice refrigerator
on September 13, 2025
Posted by: Konaboy
[This review was collected as part of a promotion.] Very pleased with this refrigerator.
Consistently cold. Runs quietly
Consistently cold. Runs quietly
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Sturdy with good features
on September 2, 2025
Posted by: Bergies
[This review was collected as part of a promotion.] This was a “gotta” have it purchase as our old one died. Not my first choice, however it has been working well. Ice maker is excellent. The freezer needs bins…stuff falls out. I have found bins to fit, fortunately.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great service Record.
on September 2, 2025
Posted by: Happy #1
[This review was collected as part of a promotion.] I bought the refrigerator because of the excellent ratings. My last refrigerator. Only lasted six years with 3 major problems. This refrigerator will last longer with less needed broken parts. I am glad I brought Kitchenaid.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Wish it had adjustable shelf height
on September 1, 2025
Posted by: Happy pix
[This review was collected as part of a promotion.] Replaced our 15 year-old KitchenAid with a similar model Well, this one has updated features, The icemaker and cubes are smaller Has fixed shelves that cannot be adjusted. I would recommend Bryce is molded into the sides of the refrigerator that allow the shelf height to be adjusted. Each of the shelves below the top shelf is the same height. Additionally, having two filters mounted in the top space limits the number of large drink items that will fit there. Glad we kept our old one in the garage!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator
on August 30, 2025
Posted by: kac56
from MD
[This review was collected as part of a promotion.] I have had my refrigerator for about 1 month and I am loving it! Nice space and lighting. Really like the ice cubes that it makes. Keeps everything at the appropriate temp.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Like the water measuring feature
on August 27, 2025
Posted by: #3 Fridge
from Bucks County , PA
[This review was collected as part of a promotion.] So far so good . Too new to give a detailed review .
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Needs larger ice cubes
on August 27, 2025
Posted by: Csme9
[This review was collected as part of a promotion.] This is The second KitchenAid refrigerator that I bought the other one is almost exactly like this one. One thing I find I do not like the ice cubes are much smaller than they were on the other one
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on August 26, 2025
Posted by: Sb905
[This review was collected as part of a promotion.] Nice, but ice tray makes noise when rotating to dump ice and going back up
Written by a customer while visiting kitchenaid.com