Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
58
4 Stars
47
3 Stars
14
2 Stars
11
1 Star
4
76%of customers recommend this product.
(
65 out of
86)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
5
So far so good, very happy with it.
on February 12, 2026
Posted by: RielP
from Brooklyn NY
[This review was collected as part of a promotion.] Only criticism is that door adjustments are not easy and the handles dont fully allign.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on February 23, 2026
Posted by: Roseblunder
from Buckeye, AZ
[This review was collected as part of a promotion.] Love the looks of everything but, the Ice Maker and Water dispencer is very loud when you use them. Is this true of all of them or did I get a bad one?
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love it but door squeaks
on February 25, 2026
Posted by: Anonymous
from San Diego
[This review was collected as part of a promotion.] I love this fridge but the door squeaks every time someone opens it. It’s annoying.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Under whelming refrigerator for the money
on February 27, 2026
Posted by: Dissapointed2
[This review was collected as part of a promotion.] Not the best refrigerator I've ever owned. It is the first KitchenAid I've purchased.
Exterior dimensions are the same as my previous refrigerator, yet the inside dimensions are 4 cubic feet smaller.
Noisy ice maker and water dispenser after use there is a high pitched sound for a while. There doesn't seem to be much insulation around the unit.
Because the angled tray for the ice and water dispenser is made on a curved angle to fit the curved door it looks like it was made incorrectly. I could have been a straight cut across the water tray.
Because the angled tray for the ice and water dispenser is made on a curved angle to fit the curved door it looks like it was made incorrectly. I could have been a straight cut across the water tray.
Plastic on the air filter door is warped and doesn't close properly.
Seal around the water filter was not installed correctly and curles up in some areas.
Seal around the water filter was not installed correctly and curles up in some areas.
Removed the rolling tray as it limits storage. Even with the tray removed the brackets roller brackets on the side still reduce the amount of usable space.
Limited shelf brackets, not many options for shelf height.
No shelf that slides half way back for tall items.
No wine or water bottle rack.
Bring back a straight door the curved takes up more space in the room.
Only 1 freezer drawer, it's not square and is open at the top of the front side, limiting what can be stored.
No wine or water bottle rack.
Bring back a straight door the curved takes up more space in the room.
Only 1 freezer drawer, it's not square and is open at the top of the front side, limiting what can be stored.
My advice, keep looking.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 2, 2026
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 928076.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 928076.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful Fridge
on February 27, 2026
Posted by: He & Me
from Simpsonville, SC
[This review was collected as part of a promotion.] We love it- Never thought we would call a fridge beautiful. But the gray interior is so cool. Slim fit that really holds enough that us two empty nesters need.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
So far so good but........
on February 28, 2026
Posted by: gmegay
from NJ
I bought this refrigerator to replace an older KA unit. So far I love this but I am disappointed in the water dispenser. The older unit allowed for custom water volume - for example, 5 or 7 ounces, etc. This one seems to have only 8, 16 and 24 ounces.
Written by a customer while visiting kitchenaid.com