Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
53
4 Stars
43
3 Stars
14
2 Stars
10
1 Star
4
74%of customers recommend this product.
(
57 out of
77)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
4
Not as good as the previous one
on December 25, 2025
Posted by: Mie 73
from Illinois
[This review was collected as part of a promotion.] bought this a month ago and am disappointed at some of the changes made compared to my last one. The shelves in the refrigerator are no longer adjustable, there is no butter keeper, a drawer that does not work smoothly no matter how often I try to reset it.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Pepe’s refer!!
on December 27, 2025
Posted by: FYAH
from Bradenton, Florida
[This review was collected as part of a promotion.] I enjoyed the refrigerator for the month while I was at our condo in Florida and look forward to continued enjoyment.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Everything great except the water dispenser
on December 27, 2025
Posted by: Toddnjisu
from Honolulu, Hawaii
[This review was collected as part of a promotion.] The fridge is great, after testing various temp settings we found 38 works, doesn’t freeze eggs in the fridge, but stays cold enough for food safety. Unfortunately the water dispenser water comes out nearly room temp. Lucky there’s an ice dispenser next to it, but wish the water came out cold.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator
on December 28, 2025
Posted by: msquarefla
from Aventura, FL
[This review was collected as part of a promotion.] Replaced Kitchensid built-in a month ago with stand alone leaving 14 inch hole on top. Added 2 metal wine racks to mask the hole. Looks fabulous!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Review by Engineer
on December 29, 2025
Posted by: AAMA
from Cheshire, CT
[This review was collected as part of a promotion.] Last month we replaced our 27 year old KitchenAid refrigerator with a new one.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice fridge
on December 29, 2025
Posted by: Titanic
from Az
[This review was collected as part of a promotion.] I thought this would be counter depth
It actually sticks out about 6 inches. Door shelves are hard to figure out. Runs very quiet. I like it.
It actually sticks out about 6 inches. Door shelves are hard to figure out. Runs very quiet. I like it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Some good features
on December 29, 2025
Posted by: Ron5512
from Shelbyville Indiana
[This review was collected as part of a promotion.] I bought it recently it has defects in one of the shelves.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Same model as old one.
on December 31, 2025
Posted by: PBOTx
from Kingwood, Tx
[This review was collected as part of a promotion.] A little less room.
Do like the handles. Ribbed so they will not scratch.
Freezer space the same.
Hope the paddles don’t go out. We had to replace one on our old one.
The open drawer is handy for breads.
For 2 it is ok.
Not for a family.
The motor is noisy on this model.
We got the 3 yr extra warranty.
I just did not like the Whirlpool & my appliance repairman told me to buy it vs. other brands.
Do like the handles. Ribbed so they will not scratch.
Freezer space the same.
Hope the paddles don’t go out. We had to replace one on our old one.
The open drawer is handy for breads.
For 2 it is ok.
Not for a family.
The motor is noisy on this model.
We got the 3 yr extra warranty.
I just did not like the Whirlpool & my appliance repairman told me to buy it vs. other brands.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com