Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
64
4 Stars
49
3 Stars
15
2 Stars
11
1 Star
5
76%of customers recommend this product.
(
72 out of
95)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
3
Attractive looking, hard to live with!
on December 18, 2025
Posted by: CandyJW75
from Vermont
I own a 2 family and live in one apartment. My kitchen is next to my bedroom, and my bed is less than 20 feet from this fridge. It’s so loud, it wakes me all hours of the night with its whirring, buzzing, grinding, and ice dropping. I just bought this fridge, and it’s ruining my sleep. I have to sleep with earplugs in, which I don’t like, because then I can’t hear if my 9 year old has a problem at night. This thing is a danger to my health and my family. Also, the water dispenser is insanely slow! I have never seen such a slow water dispenser in my life! It can take a minute to fill an 8 ounce cup!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Overpriced for the quality and size
on December 18, 2025
Posted by: Yesman
from Naples fl
[This review was collected as part of a promotion.] Tray for the door Ice dispenser is very flimsy and cheap
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 19, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 881906
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Fridge
on December 19, 2025
Posted by: Big Tru
from Minnesota
[This review was collected as part of a promotion.] Disappointed in the Kitchenaid we replaced with this one ( would love a chance to review that). This fridge is great, especially in how it fits better within the counter space. Only negative is it’s a little loud.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful fridge
on December 20, 2025
Posted by: AmyFig
[This review was collected as part of a promotion.] Bought this fridge a month ago and it looks amazing. Love the features and it looks great!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great
on December 22, 2025
Posted by: Roza665
from Brooklyn, NY
[This review was collected as part of a promotion.] Love it!!! Lots of space, specialy in. the freezer. Easy to get to the back of the shelve. Love the lightning!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Exactly what I wanted
on December 23, 2025
Posted by: Suzie F
from Vero Beach, FL
[This review was collected as part of a promotion.] Beautiful and spacious..selected the counter depth and fits perfectly. Love the finish easy to use ice/water feature
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice fridge
on December 23, 2025
Posted by: Tad2
from Tell City, Indiana
[This review was collected as part of a promotion.] We are really happy to have more room to put food.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek refrigerator - Excellent Choice!
on December 24, 2025
Posted by: ASPENCER
from PLANO, TX
[This review was collected as part of a promotion.] This refrigerator has been an excellent purchase, and I am extremely pleased with its performance. I have received multiple compliments, particularly regarding the interior lighting and the wood drawer, which guests find impressive. The only minor challenge has been the ice bin, as it can sometimes be difficult to close—possibly due to user error. Overall, the refrigerator is exceptional, ideally sized for my kitchen, and greatly enhances both the functionality and aesthetic of the space.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com