Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
90
4 Stars
61
3 Stars
15
2 Stars
14
1 Star
8
79%of customers recommend this product.
(
104 out of
132)
Customer Reviews for KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
1
Build quality is garbage
on December 9, 2025
Posted by: FFFFFH
from Princeton, NJ
[This review was collected as part of a promotion.] 1. Excess expanding foam leaked out of edges where panels are joined.
2. Handle misalign
3. Fit and finish is horrible, big uneven gaps on the control panel at water dispenser.
4. LOUD, long running fan in the freezer.
5. Factory markings on top of the fridge door.
6. Drawers are hard to open, get stuck regularly.
7. Ice dispenser sprays ice everywhere.
2. Handle misalign
3. Fit and finish is horrible, big uneven gaps on the control panel at water dispenser.
4. LOUD, long running fan in the freezer.
5. Factory markings on top of the fridge door.
6. Drawers are hard to open, get stuck regularly.
7. Ice dispenser sprays ice everywhere.
This replaced our whirlpool, which was much better built than this fridge. Kitchenaid is overrated, and will not buy again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 12, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 870362
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice Counter Depth Refrigerator
on December 6, 2025
Posted by: AVJ1973*
from Fort Worth, TX
[This review was collected as part of a promotion.] I bought this side-by-side refrigerator last month and and so far I’m very happy with it. It’s extremely quiet and well lit has plenty room for my grocery needs. The only drawback to it is that the control panel on the front seems a little cheaply made and the water dispenser is slow to dispense water compared to my older refrigerator Beautiful refrigerator overall.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Second same model - Good improvements
on December 5, 2025
Posted by: Satisfied II
from Milton Delaware
[This review was collected as part of a promotion.] Seems roomier, led lights positive, clean appearance
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
freezer shelfs do not fit properly, to lose
on December 5, 2025
Posted by: Dav.C.B.
from Boston
[This review was collected as part of a promotion.] The freezer and some refrigerator shelves do not fit properly, they are to lose! Also, the water dispenser is not easy to use, the lever to dispense the water is too sensitive you have to push on just in the right spot even though it's a long lever
I would recommend this to a friend!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 9, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 859038
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Only Price is Premium
on December 5, 2025
Posted by: Never Again#
Replaced all old KitchenAid kitchen appliances 2 months ago. Thought I was getting premium quality for the premium price. I was wrong. Doors are uneven, interior shelves, trays, etc. all thin cheap plastic. Regret my purchase. Definitely NOT worth the premium price.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very Pleased
on December 4, 2025
Posted by: AlexATL
from Atlanta
[This review was collected as part of a promotion.] I only had it for a month and have been very happy. Love the looks and how well the doors close with a tight seal. So far everything have been perfect.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome refrigerator
on December 2, 2025
Posted by: Billyjoejimbob
from Honolulu, Hawaii
[This review was collected as part of a promotion.] I love this refrigerator, its features, sleek look and easy to clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Works well, looks good
on November 28, 2025
Posted by: Anonymous
from Syracuse, NY
[This review was collected as part of a promotion.] We like the way it looks with the squared-off handles and a little bit of curve across the front. It's quiet. It's easy to keep clean. We like that the water dispenser and ice dispenser are two separate spouts. We love the auto-fill feature of the water dispenser (put your glass underneath, press the button once, and 8 ounces is dispensed). The only negative is the rear back side of the top shelf tends to be colder and some things will be slightly frozen when placed there.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com