Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
90
4 Stars
61
3 Stars
15
2 Stars
14
1 Star
8
79%of customers recommend this product.
(
104 out of
132)
Customer Reviews for KitchenAid - 36 in. Wide 20.8 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
5
Great
on December 22, 2025
Posted by: Roza665
from Brooklyn, NY
[This review was collected as part of a promotion.] Love it!!! Lots of space, specialy in. the freezer. Easy to get to the back of the shelve. Love the lightning!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Beautiful fridge
on December 20, 2025
Posted by: AmyFig
[This review was collected as part of a promotion.] Bought this fridge a month ago and it looks amazing. Love the features and it looks great!!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Fridge
on December 19, 2025
Posted by: Big Tru
from Minnesota
[This review was collected as part of a promotion.] Disappointed in the Kitchenaid we replaced with this one ( would love a chance to review that). This fridge is great, especially in how it fits better within the counter space. Only negative is it’s a little loud.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Overpriced for the quality and size
on December 18, 2025
Posted by: Yesman
from Naples fl
[This review was collected as part of a promotion.] Tray for the door Ice dispenser is very flimsy and cheap
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 19, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 881906
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Attractive looking, hard to live with!
on December 18, 2025
Posted by: CandyJW75
from Vermont
I own a 2 family and live in one apartment. My kitchen is next to my bedroom, and my bed is less than 20 feet from this fridge. It’s so loud, it wakes me all hours of the night with its whirring, buzzing, grinding, and ice dropping. I just bought this fridge, and it’s ruining my sleep. I have to sleep with earplugs in, which I don’t like, because then I can’t hear if my 9 year old has a problem at night. This thing is a danger to my health and my family. Also, the water dispenser is insanely slow! I have never seen such a slow water dispenser in my life! It can take a minute to fill an 8 ounce cup!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Perfect for our space
on December 14, 2025
Posted by: Whydoyouneedit
[This review was collected as part of a promotion.] So far we like the refrigerator a lot. The counter depth really adds space back a lot more than I expected. The only disappointing thing is the cold water dispenser. The first cup comes out room temperature so if you just want a sip of cold water you’re not going to get it. Even after the first cup it doesn’t come out cold. It’s more just cool.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Sexy Refrigerator
on December 11, 2025
Posted by: Westiesrule
from Palm Springs, CA
[This review was collected as part of a promotion.] This refrigerator is a surprise. I’ll begin by saying a side by side wasn’t my first choice but I could accommodate nothing larger.
It is a bit shallow. If I had been the designer, I’d have cheated the counter depth allowance by a few inches to get slightly more capacity.
However, the refrigerator section is amazing. First, the interior color and lighting is beautiful and sexy. Looks like a nightclub.
It is a bit shallow. If I had been the designer, I’d have cheated the counter depth allowance by a few inches to get slightly more capacity.
However, the refrigerator section is amazing. First, the interior color and lighting is beautiful and sexy. Looks like a nightclub.
The entire door is lined with shelves which makes organizing amazing. The shelves are left for items that truly won’t fit on narrow shelves.
The freezer section however isn’t nearly as well thought out. The shelves are shallow. I bought plastic boxes to help organize the contents. This refrigerator should have come with bins that were made to fit the appliance. And the door shelves are almost useless. They’re so small and being stationary, almost unusable.
The star ratings below are uncertain. I’ve only owned this unit for two weeks. They should ask again in a year!.
The freezer section however isn’t nearly as well thought out. The shelves are shallow. I bought plastic boxes to help organize the contents. This refrigerator should have come with bins that were made to fit the appliance. And the door shelves are almost useless. They’re so small and being stationary, almost unusable.
The star ratings below are uncertain. I’ve only owned this unit for two weeks. They should ask again in a year!.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Does everything I want in a fridge
on December 10, 2025
Posted by: Denni50
from Arizona
[This review was collected as part of a promotion.] Replaced an even more expensive fridge that was giving us problems from day one. This fridge, so far, problem free
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com