Customer reviews from kitchenaid.com
KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Average customer rating
4.1
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
53
4 Stars
43
3 Stars
14
2 Stars
10
1 Star
4
74%of customers recommend this product.
(
57 out of
77)
Customer Reviews for KitchenAid - 20.8 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Black Ore
Customer Rating
5
2 Sides are better than 1
on October 21, 2025
Posted by: TOB1
from Hollidaysburg, PA
[This review was collected as part of a promotion.] We have had this item just over a month, and are very satisfied with its performance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not the best
on October 23, 2025
Posted by: Ash07
[This review was collected as part of a promotion.] This is the only refrigerator we could buy to fit our pace and it was replacing another KitchenAid. This one is SO much smaller. The refrigerator wall that shares the freezer freezes everything. Overall the quality went downhill. I'm so disappointed.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 28, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 826738.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great refrigerator
on October 25, 2025
Posted by: Juicer4
[This review was collected as part of a promotion.] Love my new refrigerator. The shelving is my favorite. I had a Freezer on the bottom refrigerator and everything was just thrown in, my new refrigerator is so organized a shelf for everything.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Overjoyed
on October 26, 2025
Posted by: Dianne's Cooler
[This review was collected as part of a promotion.] Very modern design. Although counter depth, there is a significant about of room. The doors allow adjustments for shelves. No finger prints and the grooved door handles keep it looking clean.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on October 29, 2025
Posted by: Crawdadd1
[This review was collected as part of a promotion.] We love our new refrigerator. The LED lighting with light grey interior works very well together. The ice maker on the door makes nice ice cubes to fit glasses compared to large and long ice cubes we had on our previous Samsung unit.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Small
on October 31, 2025
Posted by: DGhost
from San Marcos, TX
[This review was collected as part of a promotion.] Very small inside with not much room to store a lot of items. Our house was built and the only size we could put in the spot was less than 28 inches in depth. Not a fan of the refrigerator but you are limited as to what you can put in the space due to cabinets
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
It’s got great features!!!
on November 7, 2025
Posted by: TillieLou
[This review was collected as part of a promotion.] I bought my KitchenAid a couple of months ago. I love it! It’s a super great refrigerator freezer!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on November 7, 2025
Posted by: Cancel this rating
[This review was collected as part of a promotion.] It seems fine. We’re still getting acquainted. I do think, tho, that the interior is pretty dark. It’s taking some getting used to.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 10, 2025
Thank you for your review.
If you should have any questions or concerns regarding your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram @KitchenAidCare.
We’re looking forward to hearing from you.
Marie Q
If you should have any questions or concerns regarding your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram @KitchenAidCare.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com