Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Juniper
Average customer rating
4.1
(168 Reviews)
Rating breakdown 168 reviews
5 Stars
79
4 Stars
57
3 Stars
15
2 Stars
12
1 Star
5
79%of customers recommend this product.
(
89 out of
113)
Customer Reviews for KitchenAid - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Juniper
Customer Rating
4
Organized freezer & fresh water for small family
on August 21, 2025
Posted by: RabzJ
from FL
[This review was collected as part of a promotion.] This refrigerator holds consistent 36-37ºF temp (manual thermometer monitored 3-weeks), returns to set temp rapidly after loading, balances cold air well between refrigerator & freezer compartments, and has easy set temp control. First counter-depth side-by-side after decades of bottom freezer French-door models. The asymmetric door opening radius solved a kitchen traffic problem. USA manufactured. So far, so good.
IMO, this capacity is ideal for empty nesters or family of three. Maybe family of four. Larger capacity recommended for an active family of four or more. YMMV. While KitchenAid doesn’t publish cu. ft. compartment capacity, I feel this offers relatively larger freezer capacity as a percentage of it total cu. ft. than comparable capacity French-door bottom freezer model. IMO, this side freezer offers better more functional organized space than a larger bottom bin model.
Refrigerator offers comparably smaller volume as percentage of total volume, with less adjustable shelving & drawer capacity than a French-door bottom freezer model of same volume. If the buyer is a freezer using family, this model may be ideal, YMMV. Dispensed charcoal-filtered water & ice offers surprising clean fresh taste. Filter produces better quality water than our dual-charcoal filter sink dispenser.
We prefer KitchenAid’s distinctive knurled tubular handles. This refrigerator completes 3rd KitchenAid major appliance replacement/upgrade, creating consistent kitchen appearance started a few years ago with KitchenAid dishwasher that has run quiet and reliably.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on August 22, 2025
Posted by: MikeZak
[This review was collected as part of a promotion.] Ice and water feature require to much pressure to operate. Need to hold cup up to highest point before either function turns on. Also, the refrigerator is very noisy. It is a constant source of all noise in the kitchen and family rooms. Most of noise is from the ice maker.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 22, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 776342
We look forward to speaking with you.
Christy T
We look forward to speaking with you.
Christy T
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice refrigerator
on September 13, 2025
Posted by: Konaboy
[This review was collected as part of a promotion.] Very pleased with this refrigerator.
Consistently cold. Runs quietly
Consistently cold. Runs quietly
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Exceeding our expectations
on September 15, 2025
Posted by: Robeyone
[This review was collected as part of a promotion.] While it has only been a short time we are finding the refrig is exceeding our expectations. While we don’t know what the wood look shelf is to be use for. We like all else.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good side-by-side fridge
on September 15, 2025
Posted by: Garden girl1430
[This review was collected as part of a promotion.] My last refrigerator was a Kitchenaid, which I had for 15 years. I really like a side-by-side refrigerator and was delighted to find that Kitchenaid still made one. The freezer provides lots of storage space, much more than the drawer on the bottom - and "bonus" you can find things. I used to refer to the freezer on the bottom of my old fridge as the appliance equivalent to a children's toy box, whatever you wanted was on the bottom! The ice and water in the door are great, the quantity of ice in the storage bin is terrific. On the fridge side there is lots of storage on the, the shelves are easy to clean and 3 crisper drawers is very useful. The only drawback for this fridge is that it is a little noisier than my last one. Overall a good fridge and I am glad I purchased it.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Inconvenient
on September 16, 2025
Posted by: Long-time owner
from Texas
[This review was collected as part of a promotion.] The Kitchenaid this replaced was better. New one has no drawers in the freezer . I had to buy plastic bins. There are no adjustable shelves in the refrigerator, and only the top shelf is tall enough for large items, so heaviest things have to go up high! I guess I’ll have to remove a shelf to put in the Thanksgiving turkey. I gave it 3 stars because it does maintain temperature.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Frig worked One Week
on September 17, 2025
Posted by: JWHinMS
[This review was collected as part of a promotion.] I've had my new frig for one month. It worked for one week. I'm frustrated.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 18, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #800473.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #800473.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on September 21, 2025
Posted by: Bv ref 8 2025
[This review was collected as part of a promotion.] Good unit. Ice maker dispenser is ridiculously loud.
Written by a customer while visiting kitchenaid.com