Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Juniper
Average customer rating
4.1
(190 Reviews)
Rating breakdown 190 reviews
5 Stars
91
4 Stars
61
3 Stars
15
2 Stars
15
1 Star
8
78%of customers recommend this product.
(
105 out of
134)
Customer Reviews for KitchenAid - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Juniper
Customer Rating
5
on October 2, 2026
Posted by: RobertVivian
[This review was collected as part of a promotion.] Capacity, much smaller than our last refrigerator and am finding it difficult to put jars and larger yogurt containers in as only the top shelf is tall enough. One more shelf needs to be a little taller so more taller items fit.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Bad icemaker
on September 21, 2026
Posted by: Disappointed1982
[This review was collected as part of a promotion.] The ice maker will not make ice. It made about half a loaf of ice and stopped working. I attempted to turn it off and back on. Turned it off for an hour and turned it back on. Nothing. Water dispenser works fine, so supply is not the issue.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, September 23, 2026
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the trouble you're experiencing with your KitchenAid® Refrigerator's ice maker, as we know how frustrating that can be. We would love the opportunity to make things right and help resolve this for you. Please feel free to reach out to us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via Social Media (Facebook or Instagram), please include case number # 25047983 along with a brief description of the issue, so we can assist you right away.
We appreciate your patience and look forward to getting this sorted out for you!
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via Social Media (Facebook or Instagram), please include case number # 25047983 along with a brief description of the issue, so we can assist you right away.
We appreciate your patience and look forward to getting this sorted out for you!
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great look and design
on August 5, 2026
Posted by: Ty21
[This review was collected as part of a promotion.] I think the fridge and freezer are great. The storage capacity is perfect for just me, with a little extra room for some more if needed. The design is elegant and polished. The inside looks stylish too, with very nice lighting set up and look. I love the measured water fill feature, the temperature control settings for the fridge and freezer, along with the water filter replacement indicator. The only thing I dislike is how loud the ice dispenser is.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointed
on July 26, 2026
Posted by: lcjfb
[This review was collected as part of a promotion.] I am disappointed that the only high shelf where I can keep pitchers is at the top of the refrigerator. This makes it harder to put them in and take them out. I am also unhappy that the size is smaller than the last counter depth side-by-side refrigerator was. I don't see the need for the pull out shelf that has a wooden edge. This seems to give less room and means the high shelf is near the top.
I also wish that there were two drawers in the freezer (as our last refrigerator had) as this helps with organization of foods.
I also wish that there were two drawers in the freezer (as our last refrigerator had) as this helps with organization of foods.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 28, 2026
Thank you for reaching out and sharing your feedback with us. We truly value your perspective, and we are genuinely sorry to hear that the design of your refrigerator has not met your expectations. We understand how important it is for your appliances to fit your needs perfectly. If you have any further questions or would like to discuss your concerns, please feel free to connect with us through any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24347470.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24347470.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Kitchenaid is the best
on July 24, 2026
Posted by: Sadozzie
[This review was collected as part of a promotion.] Best refrigerator we’ve ever had. Extra protection on shelving to prevent cracks. Ice maker works perfectly. Handles ribbed to prevent finger prints.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Huge disappointment!
on July 12, 2026
Posted by: Kitchen-Aid side by side
[This review was collected as part of a promotion.] *Capacity is very small in comparison to my previous counter depth side-by-side, lay out is not as good, far fewer features. No wine rack, water bottle rack, butter dish, drawers are smaller. Needed to remove the rolling tray due to lack of space for food.
*Makes of noise, almost constantly.
*Condensation on the outside of the freezer near where the ice maker is located, just between the refrigerator and freezer space, it runs down the outside.
*A drawer in freezer would have been better than a bin. There is only one bin, not enough storage.
*Water & ice dispenser tray shape is just plain strange. If it was rectangular shape it wouldn't look like the piece was made wrong.
*Makes of noise, almost constantly.
*Condensation on the outside of the freezer near where the ice maker is located, just between the refrigerator and freezer space, it runs down the outside.
*A drawer in freezer would have been better than a bin. There is only one bin, not enough storage.
*Water & ice dispenser tray shape is just plain strange. If it was rectangular shape it wouldn't look like the piece was made wrong.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 16, 2026
We truly value you sharing your feedback with us, and we are sincerely sorry to hear that the design of your refrigerator has not met your expectations. We understand how important it is to have an appliance you can rely on and love. If you have any further questions or would like to discuss your concerns, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
Should you choose to contact us via Social Media (Facebook or Instagram), please provide your case number #985619 so we can better assist you.
We appreciate your patience and look forward to hearing from you.
Warmly, Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
Should you choose to contact us via Social Media (Facebook or Instagram), please provide your case number #985619 so we can better assist you.
We appreciate your patience and look forward to hearing from you.
Warmly, Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Top half of shelf freezes food
on July 8, 2026
Posted by: Mil26
I purchased this refrigerator in June 2026. I will share the pros and cons of KRSC536RPS.
Pros: Aesthetically is nice. Great lighting, nice gray color on the inside of the fridge. The ice cubes are a small but nice size that fit into water bottles. The exterior of the unit is eye pleasing as well.
Pros: Aesthetically is nice. Great lighting, nice gray color on the inside of the fridge. The ice cubes are a small but nice size that fit into water bottles. The exterior of the unit is eye pleasing as well.
Cons: The refrigerator is a bit louder than my previous Samsung. The interior is small, difficult to fit a large -size appetizer tray. The biggest disadvantage of this fridge is the left side of the very top shelf is unusable because anything placed there will freeze. The reason is that this fridge doesn't have separate cooling between the freezer and the fridge. The cold air from the freezer comes into the fridge side through a vent located on that very top shelf. There is a sticker that says do not block the vent however no one tells you that anything placed on that left side of the shelf will freeze. I am a vegetarian, so I need my fridge side to work perfectly since I only eat fresh food. The photos of the fridge show it completely full, side-to side so this is misleading. Buyer beware.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care, July 8, 2026
Thank you for sharing your experience with us. We sincerely apologize for the concerns you are experiencing with items freezing in the refrigerator section of your Refrigerator. We value our customers and are committed to ensuring our products meet high standards.
We have included information that we hope is helpful:
Check Ice Maker: Ensure the ice maker is connected to water or turned off to prevent excessive cooling and buzzing noises.
Adjust Controls: Set freezer and refrigerator to recommended factory settings (0 °F and 37 °F). Wait 24 hours for temperatures to stabilize.
Clear Air Vents: Ensure food is not blocking vents between compartments. Avoid placing temperature-sensitive items directly in airflow.
Level the Unit: Use a phone to level the refrigerator to ensure proper mechanical operation.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6421BEHNlZ
Instagram: http://spr.ly/6422BEHNlw
Live Chat: http://spr.ly/6424BEHNlj (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 984445.
We’re looking forward to hearing from you.
Jacob W.
We have included information that we hope is helpful:
Check Ice Maker: Ensure the ice maker is connected to water or turned off to prevent excessive cooling and buzzing noises.
Adjust Controls: Set freezer and refrigerator to recommended factory settings (0 °F and 37 °F). Wait 24 hours for temperatures to stabilize.
Clear Air Vents: Ensure food is not blocking vents between compartments. Avoid placing temperature-sensitive items directly in airflow.
Level the Unit: Use a phone to level the refrigerator to ensure proper mechanical operation.
If you need additional assistance, please feel free to connect with us using any of the options below:
Facebook: http://spr.ly/6421BEHNlZ
Instagram: http://spr.ly/6422BEHNlw
Live Chat: http://spr.ly/6424BEHNlj (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 984445.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Almost perfect counter depth
on July 6, 2026
Posted by: jghidal
[This review was collected as part of a promotion.] Almost perfect side by side counter depth fridge. A little too noisy when making ice, not enough options for adjusting shelves, interior is easily scratchable. Other than those, I'm very happy with the appliance and it's cooling capabilities.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com