Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Juniper
Average customer rating
4.1
(168 Reviews)
Rating breakdown 168 reviews
5 Stars
79
4 Stars
57
3 Stars
15
2 Stars
12
1 Star
5
79%of customers recommend this product.
(
89 out of
113)
Customer Reviews for KitchenAid - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Juniper
Customer Rating
2
Serious problem after 10 days
on June 3, 2026
Posted by: Usplus5
10 days after delivery, we woke up to a frozen water line/won’t dispense water. After troubleshooting (ultimately unplugging unit for an hour), water dispensed again…only to wake up to the same problem the next morning. (Refrigerator set to 38°, freezer 0°, filter properly installed, water line properly installed etc). We are so incredibly disappointed because we invested in a KitchenAid to replace our previous refrigerator.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Social Team, Consumer Care, June 4, 2026
We are so sorry to hear you're dealing with a frozen water line on your KitchenAid® refrigerator. We know how disruptive and frustrating that can be, and we would love to help you get this resolved.
Please don't hesitate to reach out to us through any of these channels so we can assist you further:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When you reach out on social media, please include the case number #971297 so we can quickly locate your details. We are here to help and look forward to speaking with you soon.
Marie Q
Please don't hesitate to reach out to us through any of these channels so we can assist you further:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When you reach out on social media, please include the case number #971297 so we can quickly locate your details. We are here to help and look forward to speaking with you soon.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love this refrigerator!
on June 12, 2026
Posted by: Shandster
[This review was collected as part of a promotion.] After much research, I finally ordered this refrigerator. I could not be more pleased with it! I love everything about it. It has a modern sleek look . It has good capacity with the door shelves larger than normal, and the frig shelves set back making for easier access to items. My favorite thing is the ice maker, also the measured fill for water. The wooden shelf, gray interior and lighting are very nice touches.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice Refrigerator, Looks Great Too!
on June 12, 2026
Posted by: James916
[This review was collected as part of a promotion.] Bought this refrigerator a few months ago and it has been a great upgrade from my previous one. I was looking for a high-quality counter depth side-by-side refrigerator, which turns out is hard to find. Was glad to find a KitchenAid! The guys who delivered it were great and I have had no issues since it has been installed. Would definitely recommend.
I have an older home with a smaller kitchen so finding a refrigerator like this one fit nicely
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great Looking Fridge
on June 12, 2026
Posted by: JoSam
[This review was collected as part of a promotion.] Overall, a sleek, high-end looking refrigerator that performs well so far. The exterior water dispenser works well and can be programmed to fill water bottles with a precise amount, which is both convenient and efficient. Ice production took about 24 hours to fully replenish from empty. The interior has a premium appearance, is well lit, and makes it easy to see contents at a glance. From an ergonomic standpoint, frequently used items are easy to access, and the adjustable door bins help maximize storage efficiency. However, the overall interior capacity feels somewhat limited, and the main shelves are stationary, which reduces flexibility when storing taller or oddly shaped items. The adjustable door shelving is a nice feature and helps compensate for the lack of shelf customization inside the main compartment.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Thrilled with our purchase!
on June 12, 2026
Posted by: CJFL
[This review was collected as part of a promotion.] While the actual cubic area is smaller than my last refrigerator, this KitchenAid has way more capacity than my last one, particularly on the door shelves. I used to have to put a lot of things on the interior shelves, but now all those things (sauces, dressings, jellies, etc.) all fit nicely in the door. Similarly, we found the same additional space in the freezer due to the way the ice maker fits and doesn't take up as much space as in our last frig. We love the look of it despite it costing more than the comparable Whirlpool version -- and are thrilled we made that choice. It's sleek and expensive looking and functions perfectly.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Space efficient star of my kitchen
on June 12, 2026
Posted by: DrewMcg
[This review was collected as part of a promotion.] I love the overall space efficiency in my kitchen have a side have a side by side refrigerator that is counter depth kitchen KitchenAid Side KitchenAid side by side is great overall sleekness, it's lighting, any door ice the door ice and availability availability. I recommend buying an Allstate extended appliance warranty,p if available.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Stunning
on June 12, 2026
Posted by: Angie801
[This review was collected as part of a promotion.] The refrigerator is stunning. It is efficient and very easy to use but overall I love KitchenAid products and I have never been disappointed.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
KitchenAid of excellence
on June 12, 2026
Posted by: Jessica50
[This review was collected as part of a promotion.] Wonderful refrigerator. I love all of the features. I was most drawn to the KitchenAid brand and their quality and excellence.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com