Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Juniper
Average customer rating
4.1
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
90
4 Stars
61
3 Stars
15
2 Stars
14
1 Star
8
79%of customers recommend this product.
(
104 out of
132)
Customer Reviews for KitchenAid - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Juniper
Customer Rating
5
Upgrade from old KitchenAid side-by-side
on October 10, 2025
Posted by: St. Joe KitchenAid
from St. Joseph, MI
[This review was collected as part of a promotion.] We replaced an older KitchenAid side by side that was close to 20 years old. I really wanted a french door with bottom freezer but I just don't trust anyone's in door ice maker as your going to fight a losing battle with trying to make ice inside the fridge. Regardless, I was really happy with sticking with this side by side and the amount of room I gained over the old model was impressive while being about 1 inch less in depth. So far we haven't run out of ice and we really like the updated platinum interior versus the old white. The only complaint is that this fridge is a bit louder than the older one. Not annoyingly loud, but I notice it. So far, this has been a great upgrade!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Too Much Plastic, Too Little Space
on October 9, 2025
Posted by: MoochMom
[This review was collected as part of a promotion.] Too much plastic, too little space. I’d looked at side-by-side for several years. Initially this KitchenAid side-by-side looked modern, sleek with some eye catching features like the automatic dimming interior lights. It seemed to be the right refrigerator for me. But reality is different than a look in a store. Some of the drawers are only half drawers. The interior main shelves can’t be adjusted & neither the refrigerator nor freezer have enough storage for single person. Lastly it seems to have a sleek modern look but all those pieces are not a nice metal but coded plastic. Disappointed in KitchenAid for the lack of substantial interior materials. I’m afraid it’s a fail.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 9, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at http://spr.ly/6422AsVm8 or Direct Message on Instagram at http://spr.ly/6423AsVmD. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #819189.
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
4
An Overall Good Refrigerator
on October 8, 2025
Posted by: richard10082025
[This review was collected as part of a promotion.] We bought this a month ago and we're content. We wanted a counter depth appliance and this unit checks that box. The side-by-side doors offers convenient access to both cold and frozen foods without having to bend over to pull out some drawer. The storage capacity is less than similarly priced units due to the counter-depth profile. The unit has a water filter/ice maker in the left door. It has its own filter which is unnecessary in our case since it's connected to our reverse osmosis system. Food, especially vegetables, can freeze if placed on the top shelf. The manual points this out but who reads the manual before buying? It's an overall good fridge but there are better options out there if you're not too concerned about the counter-depth feature.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Refrigerator Review
on October 8, 2025
Posted by: Refrig 2nd
from Naperville Illinois
[This review was collected as part of a promotion.] I purchased the refrigerator a little over a month ago. At this point I am not impressed? The quality of this refrigerator is not what we had with the previous Kitchen Aid refrigerator
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6425AsnKR or Direct Message on Instagram at http://spr.ly/6426AsnKr. When responding, please include your contact information and reference Case #818784
We look forward to speaking with you.
Jacob W
We look forward to speaking with you.
Jacob W
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Has everything I need and slick looking!
on October 7, 2025
Posted by: Kim 64
from Santa Rosa Beach, FL
[This review was collected as part of a promotion.] LOVE this fridge. It replaced a similar 10 year old one which the former owner of the home loved. I knew before I bought it would be long lasting. I’m counting on 10 years with this one.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very neat!
on October 6, 2025
Posted by: Anonymous
from Austin, TX
[This review was collected as part of a promotion.] We are very happy with our new refrigerator, is very spacious, modern and sleek!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not impressed
on October 6, 2025
Posted by: Antony c
from Leslie Michigan
[This review was collected as part of a promotion.] I bought this kitchenaid about one month. My first impression is not very impressed with the quality of the workmanship of the kitchenaid. The door handles were not in line as for the hight.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good but not great
on October 5, 2025
Posted by: JoeyF123
[This review was collected as part of a promotion.] Kitchen Aid is noisier than the Maytag it replaced. Ice maker is louder than expected. It has several nice features to include an air filter (which didn’t come with it so It will have to be purchased), and a pre-measured fill on the water dispenser. Counter depth is tight on interior space, but that’s to be expected. Overall quality is nicer than Whirlpool model and due to Labor Day sales we got it for the same price as the Whirlpool model normally costs.
Written by a customer while visiting kitchenaid.com