Customer reviews from kitchenaid.com
KitchenAid - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Juniper
Average customer rating
4.1
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
90
4 Stars
61
3 Stars
15
2 Stars
14
1 Star
8
79%of customers recommend this product.
(
104 out of
132)
Customer Reviews for KitchenAid - 36 in. Wide 21 cu. ft. Side-by-Side Counter-Depth Refrigerator with Exterior Ice and Water Dispenser - Juniper
Customer Rating
5
Overjoyed
on October 26, 2025
Posted by: Dianne's Cooler
[This review was collected as part of a promotion.] Very modern design. Although counter depth, there is a significant about of room. The doors allow adjustments for shelves. No finger prints and the grooved door handles keep it looking clean.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great refrigerator
on October 25, 2025
Posted by: Juicer4
[This review was collected as part of a promotion.] Love my new refrigerator. The shelving is my favorite. I had a Freezer on the bottom refrigerator and everything was just thrown in, my new refrigerator is so organized a shelf for everything.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not the best
on October 23, 2025
Posted by: Ash07
[This review was collected as part of a promotion.] This is the only refrigerator we could buy to fit our pace and it was replacing another KitchenAid. This one is SO much smaller. The refrigerator wall that shares the freezer freezes everything. Overall the quality went downhill. I'm so disappointed.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 28, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 826738.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
2 Sides are better than 1
on October 21, 2025
Posted by: TOB1
from Hollidaysburg, PA
[This review was collected as part of a promotion.] We have had this item just over a month, and are very satisfied with its performance.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Not performing
on October 14, 2025
Posted by: grief
from Charlotte, NC
[This review was collected as part of a promotion.] Fridge and freezer don’t get appropriately cold, and the ice maker is stopped making ice.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 16, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 821906.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Improve it
on October 14, 2025
Posted by: BCW1
[This review was collected as part of a promotion.] You all cover it in so much plastic that is hard to get off and looks ugly! I needed twizers . The shelves do not hold enough. Shallow. My old Kitchen aid had great shelves for everything.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
on October 10, 2025
Posted by: Brani
[This review was collected as part of a promotion.] We are not unhappy with our new refrigerator but I give it only three stars. While similar to the one we had to replace, size, side by side, water and ice in the door, some features were lost. We lost a drawer in the freezer which is not life changing but still. There is not counting forward on the water dispenser. It has measured fills of 8, 16, 24 ounces but I would rather watch it count until I reach my own number. Again, just a change that we eventually get used to. It would be better if I could do a review iin a year.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Beautiful, Quiet Refrigerator with a Few Minor Imp
on October 10, 2025
Posted by: Nickkourt
from Louisiana
[This review was collected as part of a promotion.] I purchased the KitchenAid KRSC536RPS counter-depth side-by-side refrigerator and overall, I’m very happy with it. The design and finish are excellent — the PrintShield stainless looks premium and truly resists fingerprints. The counter-depth fit gives a clean, built-in look that really elevates the kitchen.
The refrigerator is quiet and consistent, maintaining steady temperatures in both compartments. The LED lighting and interior layout make it easy to organize and find items. I also appreciate the measured water dispenser feature, which is convenient and accurate.
There are a few areas that could use attention. The freezer space feels a bit tight, and the shelving could be slightly more adjustable. The ice maker works, but it tends to produce ice slowly and sometimes the dispenser can be messy or jam slightly. I also needed to have the doors realigned shortly after installation.
Overall, it’s a well-designed, attractive, and reliable appliance that fits beautifully in a modern kitchen. I’d gladly recommend it to others who value quiet performance and a sleek, counter-depth look. A few small refinements to the ice system and door alignment process would make it perfect.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com