Customer reviews from De'Longhi
De'Longhi - Dedica Duo Espresso Machine - Stainless Steel
Average customer rating
4.6
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
117
4 Stars
24
3 Stars
6
2 Stars
5
1 Star
1
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for De'Longhi - Dedica Duo Espresso Machine - Stainless Steel
Customer Rating
5
My lattes taste better than coffee shops!
on May 26, 2025
Posted by: mollyf86_2768
[This review was collected as part of a promotion.] This is the perfect espresso machine! I love that it doesn’t take pods so it’s environmentally friendly. It’s so easy to use, my 4 year old figured it out. I love that the water reservoir is large enough that I don’t have to fill it after every use. The pieces are so easy to clean too. I love the milk frother too. I’ve saved so much money making my own lattes instead of going to a coffee shop, and my homemade one tastes better. This is a top notch espresso machine and I’d recommend to anyone!
Written by a customer while visiting De'Longhi
Customer Rating
5
Compact, stylish, and versatile! The Dedica Duo br
on May 24, 2025
Posted by: jeremyh55_1548
[This review was collected as part of a promotion.] Compact, stylish design, and versatile! The Dedica Duo brews rich espresso, offers easy cleaning, customizable settings, and low maintenance.
Written by a customer while visiting De'Longhi
Customer Rating
5
Very nice
on May 22, 2025
Posted by: izhouston__9908
[This review was collected as part of a promotion.] This is such a nice espresso machine! I wake up looking forward to my latte (and don’t have to leave the house to get it lol) it’s easy to use, easy to clean and very sleek looking. The frother is very nice. I’d highly recommend. Thank you Influenster!
Written by a customer while visiting De'Longhi
Customer Rating
2
Try Again…great idea
on May 22, 2025
Posted by: alicem183_2460
[This review was collected as part of a promotion.] I love the compact size of it and marketing for a consumer like that is great!
The portafilter 'should' be pointed straight at the camera to fully attach. It should also get there wouldn't a lot of force. It was so tight enough I needed to brace the full machine to get it there (which obviously isn't the goal and you run the risk of breaking components).
The portafilter 'should' be pointed straight at the camera to fully attach. It should also get there wouldn't a lot of force. It was so tight enough I needed to brace the full machine to get it there (which obviously isn't the goal and you run the risk of breaking components).
It's on the machine after a roughly 40 degree turn in the photo (instructions and machine specify the 90 degree turn to attach). This is where the clamping starts to feel tight. Typically, once it feels tight you stop and should be safe to use it. Twice at this point I attempted to brew and both times it dropped out of the machine mid pour. A thing to note is that it's very odd there's no Guage for pressure which is fairly customary for all the units I've used (our family owned resturaunts so I've used these machines most of my life). Not a big thing if you have an idea for timing but someone new to it may not love that. The frother is the loudest piece of equipment I've ever heard in a kitchen- it's literally ear piercing. Because the machine is small it does take a bit longer to froth so we are talking 4 minutes of ears ringing.
Response from De'LonghiBy De'Longhi Customer Service, August 25, 2025
Hello,
We’re truly sorry to hear about your experience, and we understand how frustrating it must be when a product doesn’t meet your expectations. We take all customer feedback seriously, and we regret that your machine experienced issues with the portafilter and steam wand. Please know that we strive to provide quality products and support, and we apologize for any inconvenience this has caused.
If you would like assistance, we encourage you to reach out so we can explore possible solutions or offer further support. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right, please provide a screenshot of this reply. We value you as our customer and look forward to resolving this matter promptly.
We’re truly sorry to hear about your experience, and we understand how frustrating it must be when a product doesn’t meet your expectations. We take all customer feedback seriously, and we regret that your machine experienced issues with the portafilter and steam wand. Please know that we strive to provide quality products and support, and we apologize for any inconvenience this has caused.
If you would like assistance, we encourage you to reach out so we can explore possible solutions or offer further support. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right, please provide a screenshot of this reply. We value you as our customer and look forward to resolving this matter promptly.
Response from De'LonghiBy De’Longhi Customer Service, August 1, 2025
Thank you for taking the time to share your detailed feedback. We're glad you appreciate the compact design and consumer-focused marketing. We’re sorry to hear about the issues with the portafilter fit, the pressure gauge absence, and the frother noise. Please know that we take all customer concerns seriously when designing our products and formulating our policies. We appreciate your observations and will make sure to consider them for future improvements. Best regards.
Written by a customer while visiting De'Longhi
Customer Rating
5
Super user friendly and versatile!
on May 21, 2025
Posted by: brittanym445_8384
[This review was collected as part of a promotion.] Love how compact and user friendly this guy is. The brew quality is awesome! It’s perfect for my husband and I as I love cold brew and him, a stronger hot espresso. Clean up is easy and you have so many options to choose from. Would highly recommend in your kitchen nook if your at all into coffee and the like.
Written by a customer while visiting De'Longhi
Customer Rating
4
Good espresso maker with nuances
on May 20, 2025
Posted by: kostiantynk_9905
[This review was collected as part of a promotion.] It’s doing its work, 1 and 2 espresso cartridges included, portafilter looks solid, it’s a bit hard to put pitcher, if you press your grinder coffee to hard it has issues with pushing water thru. Espresso quality is good, though I’m not really like touch buttons, I prefer real button to push.
Milk frother hose has double wall it doesn’t get super hot which I really like, though I don’t like it’s so loud… and angle of the hose is not enough to use with a regular pitcher it’s really not handy. Also milk frother has a hard limit by time, it does turn off like around 60 seconds, maybe to prevent overheating
Water tank is big, warm up water quickly, overall I like it, but can be better, would be nice to add a pressure gauge
Written by a customer while visiting De'Longhi
Customer Rating
5
Tasty expresso
on May 20, 2025
Posted by: karan38_1129
[This review was collected as part of a promotion.] This machine makes very good espresso and has an awesome cold brew function. It has a decent size reservoir. The directions are clear for setup and first time use. It is pretty simple and straightforward to use and cleaning is easy. Very compact so great for small kitchens!
Written by a customer while visiting De'Longhi
Customer Rating
4
Delicious Espresso in a Compact, Elegant Unit
on May 19, 2025
Posted by: samadhib_5031
[This review was collected as part of a promotion.] This DeLonghi espresso machine is so beautiful and compact! It makes a delicious, rich espresso and easy to use steamed milk function as well. Love that it offers a cold brew option and a double espresso, especially for my mid-afternoon dessert cappuccinos or iced coffees. The electronics interface can be a bit inconsistent, as sometimes I have to restart the machine or press the cold brew button quickly followed by one of the espresso buttons to get it to brew. Overall, size, functionality, and quality make this a unique and useful item on the countertop, and happy to offer my recommendation, in my honest review as a tester for this product.
Written by a customer while visiting De'Longhi