Customer reviews from Dyson
Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Average customer rating
3.9
(260 Reviews)
Rating breakdown 260 reviews
5 Stars
143
4 Stars
33
3 Stars
30
2 Stars
17
1 Star
37
71%of customers recommend this product.
(
141 out of
199)
Customer Reviews for Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Posted by: ABB*
Verified Purchase:Yes
I could not get this to work with my hair. I watched multiple videos and tried many many times. It would not grab my hair. I had to return it. I have multiple Dyson products and love them but not this one. Plus, it is a very large appliance and a little cumbersome to use.
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that this product didn’t work well with your hair despite your efforts and research, and that you found it cumbersome to use. We understand how disappointing that can be, especially since you’ve had positive experiences with other Dyson products. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Mari y
Gender:Female
Verified Purchase:Yes
The one I had the plug messed up for being over 500 didn’t last long
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback with us. We’re truly sorry to hear that your machine didn’t last as expected, especially given the investment you made. Your comments are important and help us improve both our products and services. If you’d like assistance or have any concerns, please reach out to us via live chat or call our support team—we’re here to make things right and ensure you have the best Dyson experience possible.
Written by a customer while visiting Dyson
Posted by: Letivanity
Gender:Female
Verified Purchase:Yes
Absolutely with the money obsessed with my new Dyson air wrap the color is gorgeous and my hair has never felt so soft
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 12, 2025
Hello, thank you for sharing your feedback. We are delighted to hear that you are enjoying your new Dyson Airwrap and that it has left your hair feeling softer than ever. It is wonderful to know that the design and color have added to your overall experience, making it both effective and stylish. At Dyson, we strive to engineer products that combine advanced technology with ease of use, ensuring professional-quality results at home. Your satisfaction reinforces our mission, and we sincerely appreciate you taking the time to share your experience. Should you have any questions or require support in the future, please do not hesitate to contact our chat or voice support team. We are always happy to assist.
Written by a customer while visiting Dyson
Posted by: Not Impressed
Gender:Female
Verified Purchase:Yes
There is a definite learning curve to this device. I’m also not convinced the barrels work for my hair type, which is fine and naturally curly. I’d like a blowout / curling iron style, but the barrels create lots of frizzy flyaways so far.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that the barrels haven’t worked well for your fine, naturally curly hair and that they’ve created frizz and flyaways instead of the blowout or curling iron style you were hoping for. We understand how frustrating it can be to face a learning curve with a new device and not achieve the results you expected. If you’d like further support or styling guidance, please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your styling tools. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Mini Mimi
Gender:Female
Verified Purchase:Yes
I bought my Dyson hair styler during this Thanksgiving special. Of course, they were out of the free stuff so I didn't get any of that. One of the reasons that I ordered at the time. I can't say I'm really happy with it. After spending an hour downloading the app and trying it out I went back to my round brush and Dyson dryer. I love the dryer and really thought I would like the hairstyler. I haven't given up on it yet but it shouldn't be this difficult to style my shoulder length hair. So far, all it has done is blow it around. It isn't curling around the wand the way the video shows. I will update this after I spend a few more days trying to make it work.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 14, 2025
Thank you for sharing your detailed review. We truly appreciate you taking the time to describe your experience with the Dyson hair styler, from purchasing it during the Thanksgiving special to trying it out with your shoulder-length hair. It is wonderful to hear that you love your Dyson dryer, and we understand how important it is for the styler to deliver the same ease and satisfaction. Your feedback about the styling process is valuable to us, and your satisfaction remains our priority. If you are happy to open up with us further, please contact our live chat or voice support team, where we will be ready to assist you and provide the opportunity to make your experience even better. Thank you again for your thoughtful input.
Written by a customer while visiting Dyson
Posted by: Melodie
Gender:Female
Verified Purchase:Yes
It took me awhile to bite the bullet and spend the amount but so far I’m absolutely thrilled. Drying my hair used to be a chore now it’s quick and curling my hair took forever. It’s easy and quick and it lasts a long time. Many days later I’m still thrilled with my style.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 14, 2025
Thank you for sharing your wonderful review. We are thrilled to hear that your Dyson styler has turned hair care from a chore into a delight, giving you quick drying, effortless curls, and styles that last beautifully for days. It’s inspiring to know that making the investment has brought you so much joy and confidence, and your feedback perfectly reflects the experience we strive to create. Your satisfaction means the world to us, and we are delighted that your Dyson is helping you enjoy many more great hair days ahead.
Written by a customer while visiting Dyson
Posted by: Liv34
Gender:Female
Verified Purchase:Yes
I was so excited to receive this machine after it went on sale for BFCM. However, it has been nothing but a headache. The machine won’t pair in the app and I’ve reached out multiple times via chat for support, troubleshooting and running theough the same issues and questions with the agents without resolution. I’ve been told someone would reach out within 1-3 days to assist further but we’re in the second week since this interaction and I’ve yet to hear back. Very disappointing experience for such an $$$ machine
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 14, 2025
Hi there, thank you for sharing your feedback. We’re truly sorry for the difficulties you’ve experienced and the lack of timely support. This is not the level of service we aim to provide. Please reach out via live chat or call our support team so we can review your case and resolve this as quickly as possible.
Written by a customer while visiting Dyson
Posted by: Mac_cafe13
Gender:Female
Verified Purchase:Yes
This Dyson Airwrap ID is the best product! The different attachments are so helpful and all you need is just swap them to achieve what ever look you want! I also love that my hair feels healthier after each use.. it doesn’t give off that “burnt hair effect”!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 14, 2025
Hi there, thank you for your review! We’re happy to hear the Airwrap is helping you create endless looks while keeping your hair healthy. If you’d like any tips or have questions, our support team is just a live chat or phone call away.
Written by a customer while visiting Dyson