Customer reviews from Dyson
Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Average customer rating
3.9
(245 Reviews)
Rating breakdown 245 reviews
5 Stars
136
4 Stars
33
3 Stars
29
2 Stars
16
1 Star
31
72%of customers recommend this product.
(
134 out of
187)
Customer Reviews for Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Posted by: SB0098
Gender:Female
Verified Purchase:Yes
I considered buying this for a long time, but was worried I wouldn’t master the techniques to make my hear look the way I wanted. I have really loved it and, after a little trial and error, it’s been great. Would definitely recommend. Love the variety of attachments and find that I use all of them, surprisingly.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 29, 2025
Thank you for sharing your feedback. We’re delighted to hear that you took the step to purchase and that, despite initial concerns about mastering the techniques, you’ve found it enjoyable and effective after some trial and error. It’s wonderful that the variety of attachments has proven useful and that you’re making the most of all of them. If you ever have any concerns or need assistance, please don’t hesitate to reach out to us via live chat or call so we can provide the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
5
Fine hair BFF
on October 17, 2024
Posted by: Amieeeeee
Gender:Female
[This review was collected as part of a promotion.] This has been on my wish list for years now! I got this gifted by Dyson. I have to say it absolutely did not disappoint. It did take a little bit of getting used to, but after getting past the learning curve, I am definitely in love! My hair is very fine and I have such a difficult time creating bouncy volume and even just the very first time using this and not being that great at it yet I had really voluminous loose curls that I loved!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Brooke76
Gender:Female
Verified Purchase:Yes
I bought the Dyson air wrap to replace an older one. It works but the soft brush will not stay attached to the motor, it falls right off. Poor quality control.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, November 28, 2025
Thank you for sharing your feedback. We’re sorry to hear about the issue with the soft brush attachment not staying connected to the motor. We understand how frustrating that must be, especially when you’ve invested in a replacement. Your input is important, and we’ll make sure it’s noted as it helps us improve quality control. To resolve this quickly, we recommend reaching out to our support team via live chat or call. They can help troubleshoot whether the attachment or motor housing may need replacement and ensure you get the right fix so your Airwrap works as intended.
Written by a customer while visiting Dyson
Posted by: Holsbolls
Gender:Female
Verified Purchase:Yes
I reach for another brands tool ten times over my Dyson. It’s definitely doesn’t give the same blow out. I waited months to decide based on a learning curve of using the tool. I’m disappointed in myself for “having” to have a pricey tool that will not get used as much as the competition
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 3, 2025
Thank you for sharing your feedback. We understand your disappointment that the tool has not delivered the blowout results you were hoping for, especially after taking time to adjust to its use and ultimately finding yourself reaching for another brand more often. If you’d like us to review this further or provide guidance, please connect with us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
1
Shuts off
on February 17, 2025
Posted by: Aap1
Gender:Female
I got it for my birthday but it would just shut off during my blow dry, and I wouldn’t be able to turn it back on. Tried it 3 times and did it 2/3. It was brand new so wasn’t the filter. Returned.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, February 17, 2025
Hello, thank you for sharing your feedback. We're sorry to hear that your Dyson product, a gift for your birthday, was shutting off unexpectedly during use and wouldn't turn back on. We understand how disappointing this must be, especially given that it was brand new and not related to the filter.
We apologize for any inconvenience this has caused. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you for your patience and understanding.
We apologize for any inconvenience this has caused. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Thank you for your patience and understanding.
Written by a customer while visiting Dyson
Posted by: Loria
Gender:Female
Verified Purchase:Yes
My power keeps lowering while using. I am unsure as to why. It’s frustrating because I was excited to use it
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 21, 2025
Thank you for sharing your experience. We are sorry to hear that your vacuum cleaner is experiencing power loss during use. That is understandably frustrating, particularly when you were looking forward to trying it out. Consistent performance is essential, and we sincerely appreciate you bringing this issue to our attention. Power loss may be caused by a clogged filter, an airflow blockage, or a battery-related concern. We would be pleased to assist with troubleshooting or recommend an appropriate solution. Please feel free to contact our customer support team at askdysonus@dyson.com for personalized assistance. We remain committed to ensuring that your cleaning experience is both smooth and satisfying.
Written by a customer while visiting Dyson
Posted by: Mary Ann
Verified Purchase:Yes
Nice hair dryer but not able to figure out how to use all of the attachments correctly. The videos are not very helpful.
Written by a customer while visiting Dyson
Posted by: Jiji1221
Verified Purchase:Yes
I was really excited to try the Dyson Airwrap ID, but I didn’t even get the chance to use it. Straight out of the box, the device wouldn’t turn on. The filter light was on, but the machine simply wouldn’t work. I followed all the troubleshooting steps and even checked online, but nothing helped.
It’s incredibly frustrating to spend this much money on a high-end product and have it malfunction right away — literally on the first day, before I could even test it. I had to go through the inconvenience of sending it back, which was very disappointing.
I expected much better from Dyson in terms of quality control. This experience makes me very hesitant to reorder.
Response from DysonBy Customer Service, Rubaid K, September 18, 2025
Thank you for sharing your feedback. We regret that your experience with the Dyson Airwrap ID did not meet expectations, particularly due to the device failing to power on upon initial use. We understand how disappointing and frustrating it must have been to encounter a malfunction with a premium product before having the opportunity to use it. This is not the standard of experience we strive to deliver, and we appreciate you bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the return process and the disruption it may have caused. Quality control remains a top priority, and your input is valuable in helping us improve. If you are willing, we would be pleased to assist further, whether by ensuring your next experience is seamless, providing setup guidance, or identifying the most suitable resolution. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to delivering the performance and reliability expected from Dyson. Thank you once again for your feedback.
Written by a customer while visiting Dyson