Customer reviews from Dyson
Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Average customer rating
3.9
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
147
4 Stars
33
3 Stars
30
2 Stars
17
1 Star
37
71%of customers recommend this product.
(
145 out of
203)
Customer Reviews for Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Posted by: Diana
Gender:Female
Verified Purchase:Yes
I've returned it twice because my hair became tangled and broke massively while using it. The cord gets tangled up a lot, making it uncomfortable to use.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, May 5, 2025
Hello, thank you for sharing your experience with us. We’re sorry to hear that you’ve faced these difficulties with the product, including hair breakage and the cord tangling. Your comfort and satisfaction are important to us, and we want to ensure you have the best possible experience.
We would like to look into this further for you. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
We would like to look into this further for you. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
Written by a customer while visiting Dyson
Posted by: BeeA
Gender:Female
Verified Purchase:Yes
I received the Dyson Airwrap a few weeks ago and I have found it to be quite helpful for bringing a soft, voluminous look. I’ve been use to the tighter curls from a curling iron and I haven’t achieved that with this but I really like the softer style I’m finding with this tool. Even when I use the straightening attachment I have tons more volume. There is a learning curve to it and it’s only been a few weeks but I appreciate it so far.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Bob28
Verified Purchase:Yes
It has a learning curve but once you get it, it’s amazing.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Kd4arod
Verified Purchase:Yes
Dryer works well. But wave or curls do not hold long.
Response from DysonBy Customer Service, Rubaid K, July 18, 2025
Thank you for your feedback. We are glad to hear that the dryer is working well for you, and we are sorry to learn that your waves or curls are not holding as long as expected. We understand how important lasting style is, especially when you have invested time and effort into your routine. Our goal is to provide styling tools that deliver both high performance and long-lasting results. Curl longevity can vary depending on hair type, technique, and product use, and we would be happy to help you explore ways to improve hold, whether through styling tips or recommended attachments. Please feel free to contact our customer support team or email us at askdysonus@dyson.com. We also welcome any additional feedback you may have, as it helps us continue refining our products and services. Wishing you continued health and happiness, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: Gigi
Gender:Female
Verified Purchase:Yes
I bought this as a gift for a family member and did so because I personally have one of my own which I purchased shortly after they were initially released and was so impressed at its performance and benefits for my hair! At that time I had long hair that is fine in texture but have ALOT of it making it very thick and difficult to dry or style sometimes impossible. But with the Dyson machines, I have come upon a miracle! Owning every different hair tech machine offered to date witth exemption of the new Coanda 2X (which Im dieing to get my hands on to try), I can honestly say that whether you have long very unmanageable hair as I did before or shorter layered hair like I do now, the Airwrap i.d. Is the perfect combination offering the easiest, fastest, less experience requiring technology with a full line of wonderful attachments with remarkable ergonomics!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: jenp
Verified Purchase:Yes
I want desperately to love this tool. it seems to be easy to use for drying and good for my hair but curling is a different story. There is a HUGE learning curve that I can say may never be mastered.
Written by a customer while visiting Dyson
Posted by: Need
Verified Purchase:Yes
Too complicated to learn how to use. The video tutorials do not give the specific details needed. They are too general and oversimplify.
Response from DysonBy Dyson Customer Service, December 8, 2025
We are sorry to hear that the tutorials felt too general and didn’t provide the details you needed. We understand how frustrating it can be when learning feels complicated. Please reach out via live chat or call support, so we can walk you through step‑by‑step guidance.
Written by a customer while visiting Dyson
Posted by: TSEPAL
Gender:Female
Verified Purchase:Yes
I like to personalize my Dyson box, & I try to chat online, but it doesn't help. I have to go by their option, which doesn't make sense for me. What I'm trying to ask is not even the option. Very disappointed. I have 2 Dysons but neither of them is personalised
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that the personalization options didn’t meet your expectations and that the online chat support wasn’t able to provide the flexibility you were looking for. We understand how disappointing that can feel, especially since you own two Dyson products and wanted them to be personalized. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson experience. Thank you again for your input.
Written by a customer while visiting Dyson