Customer reviews from Dyson
Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Average customer rating
3.9
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
147
4 Stars
33
3 Stars
30
2 Stars
17
1 Star
37
71%of customers recommend this product.
(
145 out of
203)
Customer Reviews for Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Posted by: Martha
Verified Purchase:Yes
My blow dryer broke less than a month of using it!
Response from DysonBy Dyson Customer Service, Nisha, April 16, 2025
Hello Martha, thank you for sharing your feedback on the Dyson Airwrap. We are sorry to hear that your blow dryer stopped working so soon after purchase—that’s certainly not the experience we want for our customers. Dyson is committed to delivering high-quality, durable products, and we regret that this one didn’t meet expectations. We understand how frustrating this must be, and we appreciate you bringing it to our attention. If you haven’t already, we encourage you to reach out to our support team so we can assist with troubleshooting or explore options for a resolution. We want to make sure you have the best experience possible with your Dyson products. We request you please reach out to us at askdysonUS@dyson.com with "Dyson Review" in the subject line. Our team is committed to assisting you and ensuring the issue is rectified promptly.
Best Regards,
Dyson Support | Marketplace
Best Regards,
Dyson Support | Marketplace
Written by a customer while visiting Dyson
Posted by: Tara2340
Gender:Female
Verified Purchase:Yes
This is my second air wrap. First one lasted 7 years, I am helpless with hair tools but this is the best hair tool ever invented!! I have had long wavy hair and short wavy hair and it works great with both!! I get tons of compliments on my hair.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Tangelina
Gender:Female
Verified Purchase:Yes
I regret purchasing. Technology too difficult to understand. None of the videos explain how to end with cool air to hold the curl. Also, 24 hours after ordering I saw the purchase price was $100.00 less than what I paid. Not a pleased customer.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for sharing your feedback. We regret to hear that the technology has felt difficult to understand and that the styling videos did not provide the clarity you were looking for, particularly regarding the use of cool air to set curls. We also understand your disappointment in noticing a price change shortly after your purchase, and we appreciate you bringing this to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through personalized styling techniques to help achieve curl retention, additional guidance on using the cool air function, or reviewing your purchase inquiry further. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson styling tools. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Erikita_1014
Gender:Female
Verified Purchase:Yes
Honestly, I really was hoping it would be a great buy but no. I have thick hair so I wouldn't recommend it. Not to mention the cost. It's not worth the whole hype. On top of that, the attachment kept on coming off. It literally was burth from the Dyson itself. You would think Dyson would have its own attachment not do that.
No, I would not recommend this to a friend.
Response from DysonBy Jasvir Singh, customer service, March 30, 2025
Hello, thank you for sharing your feedback regarding the Dyson Airwrap i.d.™ multi-styler and dryer Straight+Wavy. We sincerely apologize for the inconvenience and disappointment you've experienced. We understand how frustrating it can be when a product does not meet your expectations, especially considering the cost. We would like to look further into this for you. For detailed information, please feel free to email us at askdysonus@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: CandyRamma
Gender:Female
Verified Purchase:Yes
The handle is very wide and long. I am 5'2" I have small hands, and short arms that are in regular proportion to my body. I found this blow dryer difficult to hold because of the girth of the handle and there are no hand grips or anything that would make it easier to grip. I also found it difficult to maneuver because of the length of the handle, it's very long making it very awkward to work in the back of your head or even on the side of your head.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, February 19, 2025
Hello, we deeply apologize for the inconvenience you've experienced with your blow dryer. We understand how challenging it can be when a product doesn't cater to your specific needs, especially when it comes to comfort and ease of use.
Thank you for sharing your detailed feedback with us. We value your input as it helps us improve our products. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Your satisfaction is our top priority, and we appreciate your patience and understanding.
Thank you for sharing your detailed feedback with us. We value your input as it helps us improve our products. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Your satisfaction is our top priority, and we appreciate your patience and understanding.
Written by a customer while visiting Dyson
Posted by: Chris
Gender:Female
Verified Purchase:Yes
I have a Dyson and so do my daughters. I don't like the case. It needs to be designed better. The spacing is off and isn't enough. I bought additional attachments and can barely fit what came in the box back in the box. The inside of the box is black and the products are dark too. There is no contrast, making the pieces hard to find. The lid on the case isn't great either. The lid should securely snap on and there should be some type of handle for carrying the whole product.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
3
App not available in my country (Caribbean)
on September 10, 2025
Posted by: AmrishaCJ
Verified Purchase:Yes
I just received my Dyson air wrap id and imagine how disappointed I was to know that the app isn’t available to download in my country. Why is that? I’m from the Caribbean and not all your customers will be from the US. So now I can’t use my Dyson to its full capacity. Do better.
Response from DysonBy Customer Service, Rubaid K, September 13, 2025
Thank you for sharing your feedback. We appreciate your choice of the Dyson Airwrap, a product crafted to enhance your styling experience. It is disappointing that the app is not available in your region, and we understand how frustrating it can be to miss out on features that are meant to complement your investment. Your concern is entirely valid, and we are grateful that you brought it to our attention. If you are open to it, we would be glad to explore alternative solutions to help you make the most of your product. Please contact our chat or voice support team, and we will be ready to assist you. Your experience is important to us, and we remain committed to improving accessibility and support for all our customers. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: angie
Verified Purchase:Yes
I got this as a gift for my 15th birthday and all honestly it’s super nice only that the curls do not last at. all.
Response from DysonBy Dyson Customer Service, November 28, 2025
Hi there, we appreciate you taking the time to leave a review. It’s wonderful to know you’re enjoying your Dyson straightener as a birthday gift, but we’re sorry the curls haven’t held up the way you expected. Your feedback is valuable, and we’d be happy to help. Please connect with us through live chat or call support, so we can assist you.
Written by a customer while visiting Dyson