Customer reviews from Dyson
Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Average customer rating
3.9
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
147
4 Stars
33
3 Stars
30
2 Stars
17
1 Star
37
71%of customers recommend this product.
(
145 out of
203)
Customer Reviews for Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Posted by: Mani
Gender:Female
Verified Purchase:Yes
I used my dyson only twice from the purchase date and filter light keeps coming on and cleaning brush wasn’t included with my set. Blue tooth didn’t work for mine.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 5, 2025
Thank you so much for sharing your feedback with us. We truly appreciate you taking the time, and we are sorry for the inconvenience you’ve experienced with the filter light, missing cleaning brush, and Bluetooth not working. We completely understand how upsetting this must feel, especially with a device you’ve only used a couple of times, and we want to assure you that we’re here to help. For any issue you are facing with your Dyson, we would request you to contact us via live chat or phone, where our agents will be more than happy to assist you and provide the right support. We’re here to make this right for you. Thank you again for your valuable input.
Written by a customer while visiting Dyson
Posted by: Gadgets
Gender:Female
Verified Purchase:Yes
First let me say, I already own a Dyson hairdryer. I have a lot of thick hair and I’m able to dry my long hair in 10 to 12 minutes with my Dyson.
The air wrap ID does not make any improvements on this… How could you?
I have used the paddle brush attachment, which works OK, I think it is more efficient to use a regular, vented paddle brush and the dryer because that way you can focus the air & heat on the hair without the hair blowing out of the brush.
The two curling attachments work very well, but it does take a little bit of practice to get the hang of it but once you do, it’s very very easy to use. I have not purchased the styling cream, which they recommend so I will not speak to how well my hair holds the curl after using this product. Because at this point in time, the curl falls out by about midday. Maybe The girl would last longer if I was using their recommended product.Also, it is recommended that you only dry your hair to 80% dryness before using these curling implements… That is very hard for me to get a grip on what that actually means and I assume it plays an impact on how well the hair holds the curl.
If you are into technology and styling your hair and have the time to take to learn how to use these different implements on their rap ID, this is your product!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 8, 2025
Hello, thank you for sharing your detailed feedback. We appreciate your continued trust in Dyson styling tools and are pleased to hear that the curling attachments on the Airwrap i.d.™ have worked well for you once you became familiar with their use. We also understand your perspective regarding the paddle brush attachment and the learning curve involved in achieving optimal results, particularly with recommendations such as drying hair to 80% before styling. At Dyson, we strive to engineer styling tools that combine advanced airflow technology with versatile attachments, designed to deliver salon‑quality results while minimizing heat damage. Your comments regarding efficiency, curl longevity, and usability are valuable to us, as they help highlight areas where we can continue to improve. We appreciate you taking the time to share your experience. Should you wish, our support team can provide guidance on styling techniques, product recommendations, and tips to help maximize performance with your Airwrap i.d.™. Please do not hesitate to contact our chat or voice support team—we are always happy to assist.
Written by a customer while visiting Dyson
Posted by: JenL
Verified Purchase:Yes
Didn’t do anything for my fine hair. Created more fly-away than I already have. Returned it.
Response from DysonBy Dyson Customer Service, December 8, 2025
Hello, thank you for sharing your feedback. We regret to hear that the product did not meet your expectations for fine hair and that it created more fly‑aways, leading to your decision to return it. At Dyson, we strive to engineer styling tools that deliver smooth, long‑lasting results across different hair types, and we sincerely appreciate you bringing this to our attention. Your experience helps us better understand the needs of our customers, and we remain committed to improving our technology to provide the best possible results. Should you wish to explore other Dyson solutions in the future, our chat or voice support team will be glad to assist you. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Montour1026
Verified Purchase:Yes
They sent me a broken one. I’m trying to figure out to take it to a Dyson fix store for a solution. I used once and the filter is flashing:/
Response from DysonBy Dyson Customer Service, December 10, 2025
We appreciate you taking the time to leave your feedback, even though we regret it reflects such a frustrating experience. We’re sorry the product didn’t arrive in proper working order and that you’ve already encountered issues with the filter. Our support team is available through live chat or phone and can walk you through the next steps to get this resolved quickly.
Written by a customer while visiting Dyson
Customer Rating
5
Fine, long, straight hair that will not hold a cur
on December 10, 2025
Posted by: Jenn50
Gender:Female
Verified Purchase:Yes
I bought this a few weeks ago and LOVE it. I have long, fine hair that is extremely difficult to curl. It does NOT hold a curl. I did plenty of research online and curling it from damp hair works best so that’s what I did. For the first time in my life, curl held in my hair. Day 1 provides nice, tight curls. Day 2 provides loose waves. Day 3 provides full body. Worth every penny.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re delighted to hear that the styler has worked so well for your fine, long, straight hair and that curling from damp hair gave you lasting results for the first time. It’s wonderful to know you’re enjoying the progression from tight curls to waves and then full body over several days. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: SMCC
Gender:Female
Verified Purchase:Yes
Incredibly disappointed with the Dyson ID airwrap. During my first use the blow dryer stopped working after 2 mins. I had to return it because I was never able to fully use it. After a few weeks I received my replacement. I was hopeful as I was able to use the airwrap for a few weeks. I turned the power off on the airwrap and that was the last time I was able to use it as it would not turn back on. So having two airwrap within 30 days that both broke has led to my disappointment with Dyson. This should not happen for the price that I paid for the airwrap.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, March 21, 2025
Hello, thank you for sharing your experience. We sincerely apologize for the repeated issues you’ve faced with your Dyson Airwrap. We completely understand your frustration and disappointment, especially given the high expectations associated with the product's price. This is certainly not the level of quality or reliability we strive to deliver.
We would like to look into this matter further and ensure we address your concerns properly. Please feel free to contact us at askdysonUS@dyson.com with the Subject Line: "Dyson Review." Our team will prioritize your case and work with you to find a solution, whether it involves repairs, troubleshooting, or exploring alternative options to restore your satisfaction.
We appreciate your patience and your feedback, as it helps us improve.
We would like to look into this matter further and ensure we address your concerns properly. Please feel free to contact us at askdysonUS@dyson.com with the Subject Line: "Dyson Review." Our team will prioritize your case and work with you to find a solution, whether it involves repairs, troubleshooting, or exploring alternative options to restore your satisfaction.
We appreciate your patience and your feedback, as it helps us improve.
Written by a customer while visiting Dyson
Customer Rating
5
Expensive but worth it
on October 22, 2024
Posted by: Sophie26
Gender:Female
[This review was collected as part of a promotion.] Sadly, the Dyson absolutely lives up to the hype. I have never been someone who styles my hair, it’s just too time consuming and complicated for me to do on the regular, but the airwrap genuinely makes it so easy. I love all the different attachments and that there’s really no heat damage so you can use it multiple times a week without worrying about the condition of your hair over time. Yes, it’s expensive, but considering how much a blowout costs, it would only take 10 appointments to make it worth it. Gifted by dysonhair.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Tans10
Gender:Female
Verified Purchase:Yes
I have tried the Dyson a few times now with different Dyson styling products and other and I find my hairstyle does not hold at all. It held best when not using any products and styling it when completely wet. It does dry your hair quickly when using the dryer. My hair is shiny immediately after use.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 24, 2025
Thank you for sharing your experience. We are pleased to hear that you are enjoying the quick drying time and shine, those are exactly the results we aim to deliver. However, we are sorry that your hairstyle is not holding as expected, even when using Dyson styling products. We understand how important long-lasting results are, and we appreciate you bringing this to our attention. Our goal is to provide tools that not only elevate your hair’s appearance but also help maintain your style throughout the day. If you are open to it, our support team would be happy to assist, whether through personalized styling tips, technique suggestions, or reviewing settings tailored to your hair type. Please feel free to reach out to us at askdysonus@dyson.com. Your feedback is invaluable to our continued efforts to improve, and we are truly grateful for it.
Written by a customer while visiting Dyson