Customer reviews from Dyson
Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Average customer rating
3.9
(264 Reviews)
Rating breakdown 264 reviews
5 Stars
147
4 Stars
33
3 Stars
30
2 Stars
17
1 Star
37
71%of customers recommend this product.
(
145 out of
203)
Customer Reviews for Dyson - Special Edition Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Amber Silk
Posted by: Veron
Verified Purchase:Yes
Its dificilult to use and not worth it When u finally learn the hair get frizi very easy
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 17, 2025
Thank you for your feedback. We are sorry that your experience did not meet expectations, and we sincerely appreciate you taking the time to share your thoughts. We understand how essential ease of use and long-lasting results are when it comes to styling tools. Frizz can be particularly frustrating after investing time in styling, and we regret that the product has not delivered the outcome you were hoping for. Our goal is to provide tools that not only create beautiful styles but also help maintain them throughout the day. If you are open to it, we would be happy to explore possible solutions, whether that involves sharing tips to reduce frizz, tailoring techniques to suit your specific hair type, or adjusting product settings to better meet your needs. Please feel free to contact our customer support team for personalized assistance. Your feedback is extremely valuable as we continue to improve. For any further questions or concerns, you are welcome to email us at askdysonus@dyson.com. Dyson wishes you great health and joy!
Written by a customer while visiting Dyson
Posted by: Mindy
Verified Purchase:Yes
I needed the small round volumizing brush. I have short hair.
Response from DysonBy Customer Service, Rubaid K, August 21, 2025
Thank you for your feedback. We are pleased to hear that you are enjoying your Dyson styling tool and exploring its attachments, finding the right fit for your hair type is exactly what we aim to support. We regret that the small round volumizing brush was not included or available when needed. We understand how essential the right tools are for styling short hair and sincerely appreciate you bringing this to our attention. Our goal is to offer styling accessories that accommodate a wide range of hair types and lengths. We would be happy to assist in confirming the brush’s availability, suggesting suitable alternatives, or guiding you toward compatible options tailored to your needs. For personalized support, please feel free to contact our customer care team at askdysonus@dyson.com. Your input is invaluable, and we remain committed to supporting your styling journey every step of the way.
Written by a customer while visiting Dyson
Posted by: Mais
Gender:Female
Verified Purchase:Yes
Was able to use once and then it started shorting out. Every time I try to use it there is a popping sound that comes from it. Super disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 21, 2025
Thank you for your feedback. We are glad to hear that you initially experienced the powerful performance of your Dyson Airwrap, that is exactly what we strive to deliver. We are truly sorry to learn that it began shorting out and making a popping sound after just one use. We understand how disappointing that must be and sincerely appreciate you bringing it to our attention. Our top priority is to ensure that our machines remain both effective and safe throughout their lifespan. We would be happy to help diagnose the issue and proceed with the best possible resolution. For assistance, please contact our support team at askdysonus@dyson.com. Your input is invaluable, and we are committed to resolving this for you. Dyson wishes you great health and joy!
Written by a customer while visiting Dyson
Posted by: Alien
Verified Purchase:Yes
I’m new to the airwrap and I’moving it so far, I love that I’m not burning my hair (or neck) with a regular curling iron. The curls actually kept all day long, I don’t use hairspray products so I have been extremely impressed with my new airwrap!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Meme
Gender:Female
Verified Purchase:Yes
Overall, I’m really pleased with my Dyson dryer; it’s powerful, lightweight, and cuts down on drying time. The only downside is that most of the attachments don’t work well with my hair texture, so I don’t get to take full advantage of all the features.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Ani rani
Gender:Female
Verified Purchase:Yes
I was really excited to try the Dyson Airwrap given all the hype, but unfortunately, my experience has been very disappointing. The product stopped working after just two uses. For something this expensive, I expected much better quality and reliability.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, September 11, 2025
Thank you for sharing your experience. We are sorry to hear about the issues you have encountered with your Dyson Airwrap. We understand how disappointing it can be when a product you were excited to try does not meet expectations, particularly one designed to deliver premium performance. Your feedback is very important to us, and we appreciate you bringing this to our attention. A malfunction after only two uses is not the standard we strive for, and we would welcome the opportunity to make things right. If you are open to it, our support team is available to help troubleshoot the issue or explore a suitable resolution to ensure your satisfaction. Please reach out to our chat or voice support team, and we will be glad to assist. Your experience matters, and we remain committed to supporting you every step of the way. Thank you again for giving us the opportunity to address this.
Written by a customer while visiting Dyson
Posted by: HH37
Verified Purchase:Yes
The curling wand doesn’t grab my hair well. I used a friends and hers was way better. Mine isn’t great
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, September 19, 2025
Thank you for sharing your feedback. We regret to hear that your curling barrel is not performing as expected, especially in comparison to your friend’s experience. We understand how important consistent results are when using styling tools, and it can be frustrating when your device does not meet expectations. Several factors may affect how well the barrel grips and curls hair, such as hair type, section size, heat settings, or barrel condition. If you are open to it, we would be glad to help improve your experience through tailored styling techniques, usage guidance, or a check to ensure your device is functioning correctly. Please contact our chat or voice support team, who are ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your styling tools. We value your feedback and appreciate your role in helping us enhance our products and service.
Written by a customer while visiting Dyson
Posted by: haircare
Gender:Female
Verified Purchase:Yes
Because there’s no example or visual guide included, it takes trial and error to figure out what works. Some results are good—but I wasted a lot time and product because I used wrong settings or attachment combinations and the curl did not hold.
I found myself spending time hunting YouTube and Instagram tutorials to understand even the basics-not my favorite thing to do.
It’s an expensive device. Part of paying more is expecting better user support—detailed instructions, helpful guides, and clear matching of attachments to styles.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, September 20, 2025
Thank you for sharing your feedback. We are pleased to hear that you have achieved positive results with the device, as delivering effective styling outcomes is central to our commitment. We regret that the lack of visual guides and detailed instructions made it difficult to get started, resulting in trial and error and unnecessary product use. We understand the importance of clear, accessible support, especially for a premium styling tool, and appreciate you bringing this to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through curated tutorials, guidance on attachment selection, or personalized styling tips tailored to your hair type and goals. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction matters to us, and we remain committed to helping you get the most from your Dyson styling tools. We value your input and look forward to supporting your continued success.
Written by a customer while visiting Dyson