Customer reviews from PetSafe
PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Average customer rating
4.3
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
62
4 Stars
25
3 Stars
9
2 Stars
7
1 Star
2
Customer Reviews for PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Customer Rating
5
Total Game-Changer for Cat Owners
on August 31, 2025
Posted by: tracys289_4470
[This review was collected as part of a promotion.] I can’t believe how much easier my life is since getting the PetSafe ScoopFree Crystal Plus. I’ve had it for a couple months now, and it’s honestly the best pet purchase I’ve ever made.
The crystal litter does an amazing job at controlling odors. I used to dread coming home after work and smelling the litter box, but now there’s nothing. Even friends who come over are shocked when I tell them I have cats because they can’t smell a thing.
The self-cleaning feature works flawlessly—no more daily scooping! I literally just swap out the tray about once a month (I have one cat). It’s super easy, quick, and way less gross than scooping clumps every day. The low-tracking crystals also mean my floors stay much cleaner, which I didn’t realize would be such a nice bonus.
Yes, the replacement trays and crystals cost a bit more than regular litter, but for me, the convenience and freshness are 100% worth it. I’d rather spend a little extra than deal with scooping and odors every single day.
Response from influenster.comBy PetSafe® Customer Care, September 2, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
4
ScoopFree
on September 1, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] PetSafe ScopeFree Crystal Plus Self Cleaning Litter Box System is amazing holds up to 30 days of waste the light indicator let's you know when it's time to change the Crystal Litter Tray the stainless steel rake is removable also has a manual rake button my cats seem to like it and I love it because no stinky smells and no hand scooping thanks Influenster for letting my cats try this product for free for testing and review purposes
Response from influenster.comBy PetSafe® Customer Care, September 2, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
Time efficient
on September 4, 2025
Posted by: virginias67_933
[This review was collected as part of a promotion.] This litter box is so great and seeing that I have two kitties I have multiple litter boxes and having an automatic litter box is so helpful. It is quiet. It is effective. I feel like it will last.
Response from influenster.comBy PetSafe® Product Support, September 4, 2025
Thank you for this review, Virginia! We're so glad to hear this box has been helpful for you and your kitties- and we love seeing the help you had setting up your box! If you ever have any questions or there's anything we can help you with, please don't hesitate to get in touch with our team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Odor free convenient and low maintenance
on September 4, 2025
Posted by: jordane81_4120
[This review was collected as part of a promotion.] I got this Petsafe litter box for influenster and I've been using it for a while now, and honestly, it’s been a game changer. The crystal litter really does a good job at absorbing odor—my house doesn’t smell like a litter box anymore, which is something I didn’t fully realize I was putting up with until it stopped. Cleaning is so much easier too. Instead of scooping daily, I just swap out the tray after 4 weeks or so and it’s done.
That said, there are a couple of downsides. The replacement trays can get a little pricey, especially if you have multiple cats, and the crystals can sometimes end up outside the box since they’re pretty lightweight. But for me, the convenience outweighs the minor annoyances.
Overall, I’d say it’s worth it if you’re looking to cut down on litter box chores and want to keep odors under control. It’s not the cheapest option, but it definitely makes life easier.
That said, there are a couple of downsides. The replacement trays can get a little pricey, especially if you have multiple cats, and the crystals can sometimes end up outside the box since they’re pretty lightweight. But for me, the convenience outweighs the minor annoyances.
Overall, I’d say it’s worth it if you’re looking to cut down on litter box chores and want to keep odors under control. It’s not the cheapest option, but it definitely makes life easier.
Response from influenster.comBy PetSafe® Product Support, September 4, 2025
We appreciate you sharing your experience with us! We're so glad this box has helped reduce odor in your home, and that it's been so easy for you to use.
Written by a customer while visiting influenster.com
Customer Rating
4
Love it, but expensive
on September 4, 2025
Posted by: ninacaron_4988
[This review was collected as part of a promotion.] My cats were draw to this litter box immediately! It has really good odor control and my cats don’t mind the litter - it doesn’t track like others do. My only complaint is that you have to use their cat litter with it. The litter and the trays for it are expensive.
Response from influenster.comBy PetSafe® Product Support, September 5, 2025
We're so glad your cats immediately loved their new box, and that it's helped control odor for you! It is worth mentioning that we do have reusable tray options if you would prefer not to use disposable trays; our reusable trays can be used with any ScoopFree® branded crystal or natural litter. These trays can be seen here-
https://www.petsafe.com/product/scoopfree-reusable-litter-tray/
https://www.petsafe.com/product/scoopfree-stainless-steel-reusable-cat-litter-tray/
Bags of litter for use with these trays can be seen here-
https://www.petsafe.com/product/scoopfree-premium-natural-cat-litter-8-lb-bag/
https://www.petsafe.com/product/scoopfree-premium-crystal-litter-8-lb-bag-lavender/
https://www.petsafe.com/product/scoopfree-premium-crystal-litter-8-lb-bag-fresh/
https://www.petsafe.com/product/scoopfree-sensitive-crystal-litter-2-pack/
https://www.petsafe.com/product/scoopfree-reusable-litter-tray/
https://www.petsafe.com/product/scoopfree-stainless-steel-reusable-cat-litter-tray/
Bags of litter for use with these trays can be seen here-
https://www.petsafe.com/product/scoopfree-premium-natural-cat-litter-8-lb-bag/
https://www.petsafe.com/product/scoopfree-premium-crystal-litter-8-lb-bag-lavender/
https://www.petsafe.com/product/scoopfree-premium-crystal-litter-8-lb-bag-fresh/
https://www.petsafe.com/product/scoopfree-sensitive-crystal-litter-2-pack/
Written by a customer while visiting influenster.com
Customer Rating
5
Great self cleaning litter box
on September 5, 2025
Posted by: silverh3_8841
[This review was collected as part of a promotion.] The litter box is nice and not super loud but it did scare my kitter cats at first. It does keep smell down but the only real down side is how expensive the replacement pads and litter are. Other than that it's a pretty nifty item.
Response from influenster.comBy PetSafe® Customer Care, September 5, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
2
Seems to Work like it Should- Just Impossible to A
on September 5, 2025
Posted by: jackiesobe_4266
[This review was collected as part of a promotion.] This product was super simple and user-friendly to put together, but unfortunately, my three cats just refuse to use it. I left it in a new spot for about ten days, then after no luck put it where one of their “normal” litter boxes was, but they still just all switched to using the others and never ended up using this one after several weeks. That said, when I took it apart to clean it and make sure they hadn’t used it, it was super simple. It also never made a lot of noise, and seemed to be completely safe. Unfortunately I can’t give this a complete five star review, but I wish everyone luck because this product definitely seems to have the potential to be something great!
Written by a customer while visiting influenster.com
Customer Rating
5
Easy clean up
on September 6, 2025
Posted by: nathang53_6996
[This review was collected as part of a promotion.] This product is a difference maker. It is easy to operate and keeps the house smelling fresh. The cats weren't sure about it at first, due to the difference in the litter, but they have embraced it and even seem to prefer it. I was never a cat person, but this product takes away almost all of the negative about cat ownership. Highly recommend.
Response from influenster.comBy PetSafe® Product Support, September 7, 2025
Thank you so much for this feedback, Nathan! We love seeing that your cats have accepted their new box so readily, and it's great to know that it's been both easy for you to use and reduced odors in your home.
Written by a customer while visiting influenster.com