Customer reviews from PetSafe
PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Average customer rating
4.3
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
62
4 Stars
25
3 Stars
9
2 Stars
7
1 Star
2
Customer Reviews for PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Customer Rating
5
Nice
on May 1, 2025
Posted by: quincycxx_8407
[This review was collected as part of a promotion.] The Oder control is good and works. The space saving design is good. The noise level is amazing. The waste management is good. The cleaning efficiency is good.
Response from influenster.comBy PetSafe® Customer Care, May 2, 2025
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
5
Great product
on August 12, 2025
Posted by: adavis011993_4485
[This review was collected as part of a promotion.] Love this product it’s super quiet hardly any noise at all and hardly takes up any space there isn’t any smell coming from the tray and it makes cleaning out the litter box simple!
Response from influenster.comBy PetSafe® Product Support, August 12, 2025
We love hearing that your litter box takes so much less space and work now with this new box! Better odor control provides a better experience for everyone and we're so glad ScoopFree® could help.
Written by a customer while visiting influenster.com
Customer Rating
3
Not For Everyone
on August 13, 2025
Posted by: tamarap3dfb_3104
[This review was collected as part of a promotion.] This takes up a lot of space, so not for anyone living in a tiny space. My cat fraked out and after a day I had to go back to her regular box. Plus, the design is clunky.
Response from influenster.comBy PetSafe® Product Support, August 13, 2025
We're so sorry to hear your cat was unsure about her new box, Tamara!
Though most cats adjust quickly to these boxes, others may need more time to adjust. If you would like to try this box again we would love to speak with you directly about acclimation tips that may help. Please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Though most cats adjust quickly to these boxes, others may need more time to adjust. If you would like to try this box again we would love to speak with you directly about acclimation tips that may help. Please reach out to us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Game changer for cat owners!!
on August 13, 2025
Posted by: thaig2_5796
[This review was collected as part of a promotion.] I can’t say enough good things about the PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box. This thing has completely changed the way I handle litter — and I LOVE it! The standout feature for me is the automatic raking system that kicks in 20 minutes after my cat leaves the box. It quietly and efficiently scoops out any waste, leaving the box clean and fresh without me having to lift a finger.
The crystal litter works amazingly well at absorbing odors, and I barely notice any smell at all, even with daily use. Plus, the fact that I don’t have to scoop every day has saved me so much time and effort.
Response from influenster.comBy PetSafe® Customer Care, August 14, 2025
Thank you so much for sharing your experience! We love to hear how much you are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
5
amazing literbox
on August 13, 2025
Posted by: nathaniels18_5686
[This review was collected as part of a promotion.] honestly just got this but the scent control is amazing, i don’t have to walk in and smell my cats business, helps trap litter inside and stop litter from getting all over the floor, this thing is quite as a pin drop, and amazing.
Response from influenster.comBy PetSafe® Customer Care, August 14, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use
on August 13, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Both are cats who love it already. It's very easy to use and put together. We have already ordered a reusable tray for the tray. We didn't like that you have to buy a new tray every time you change the cat little.
Response from influenster.comBy PetSafe® Customer Care, August 14, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
A show stopping litter box!
on August 14, 2025
Posted by: marisab23_1050
[This review was collected as part of a promotion.] This is a GAME CHANGER!!! If you have a cat you must get this! It literally cleans the litter for you and stored away the waste until it’s time to change it out! No smell or odors at all during this process! It has a very sleek design that isn’t an eye sore to look at like most Kitty litter boxes, it’s functional and just the right size of any and all cats big or small! It has very minimal noise so it’s not going to disturb you or your sleep! I absolutely love this litter box and the easy process it has now made to clean litter and keep it tidy all day!
Response from influenster.comBy PetSafe® Product Support, August 14, 2025
Thank you for this review, Marisa! We're so glad this box has made such a difference for you and your cat and fit so well into your home.
Written by a customer while visiting influenster.com
Customer Rating
5
Super neat and convenient
on August 14, 2025
Posted by: federicom3434_6872
[This review was collected as part of a promotion.] Great and super convenient for my kitty and me! No more scooping, now I just change the tray whe the light pops on. The odor control is amazing too! I can barely even smell it! I love that it cleans itself!
Response from influenster.comBy PetSafe® Customer Care, August 15, 2025
Thank you for sharing your experience!
Written by a customer while visiting influenster.com