Customer reviews from PetSafe
PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Average customer rating
4.3
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
62
4 Stars
25
3 Stars
9
2 Stars
7
1 Star
2
Customer Reviews for PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Customer Rating
5
Easy to use and cats love it!
on August 21, 2025
Posted by: stephaniek260_8982
[This review was collected as part of a promotion.] Postage ScoopFree Crystal Plus Self-Cleaning Litter Box is a dream! It’s so easy to use and keeps my house smelling clean. I’m really happy and my buddy Harley loves it!
Response from influenster.comBy PetSafe® Customer Care, August 22, 2025
Thank you for sharing your feedback! We love to hear that you and Harley are enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!
on August 23, 2025
Posted by: jaredk14_9722
[This review was collected as part of a promotion.] Great design and great odor control! My cats took a bit to start using it but once they did it been very effective! Nice thing is it’s quiet! We love it!
Response from influenster.comBy PetSafe® Product Support, August 24, 2025
We appreciate you taking the time to share this review, Jared! We're so glad your cats are now using their new box, and that it's made such a difference in odor control for your home.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy, hassle-free litterbox
on August 23, 2025
Posted by: captainkidd10_4746
[This review was collected as part of a promotion.] This automatically cleaning litter box works very good. It is pretty quiet meaning you can put it practically anywhere and not have to worry about the noise that some other products may cause. Once your cat goes to the potty it takes 20 minutes and it cleans itself. The cleaning is fairly easy, you just lift the unit and throw the tray and litter away. You could just lift the side panel and remove waste that way and get more use from it rather than throwing the whole thing away at once. If you need a clean litter box without the hassle you have been use to like most of us, get this litter box and you'll be glad you did.
Response from influenster.comBy PetSafe® Product Support, August 24, 2025
Thank you for sharing this review! It's great to hear this box has made litter box maintenance so much easier for you.
Written by a customer while visiting influenster.com
Customer Rating
5
Loveee
on August 24, 2025
Posted by: toriep_1740
[This review was collected as part of a promotion.] I actually don’t know how I’ve lived this long without a self cleaning literbox! This one is quiet and efficient. I worried my cat wouldn’t take to it but the instructions said place a small amount of old litter in the new box and it worked like a charm. The refills for this little box are adorable and it last forever. I would recommend!
Response from influenster.comBy PetSafe® Product Support, August 25, 2025
Living ScoopFree® can change your life! We're so glad this box is working so well for both you and your cat.
Written by a customer while visiting influenster.com
Customer Rating
5
Nice and quiet
on August 24, 2025
Posted by: erics80_6089
[This review was collected as part of a promotion.] I recently tried the PetSafe ScoopFree Less Tracking Better Odor Control Crystal Plus Self-Cleaning Cat Litter Box, and it has made a huge difference in managing my cat’s litter routine. The self-cleaning feature works exactly as advertised—after my cat uses the box, it quietly rakes the waste into a covered trap, which means I don’t have to scoop every day. This not only saves time but also keeps the litter area looking and smelling clean.
The crystal litter is excellent at absorbing moisture and controlling odors. Compared to traditional clumping litter, I’ve noticed a major improvement in odor reduction. It also produces less dust and mess, which makes it a better option for both my cat and my home. I especially appreciate the “less tracking” design—my cat used to drag litter across the floor, but this tray helps cut down on that problem.
Overall, this litter box has been a worthwhile investment. It keeps the house fresher, requires minimal maintenance, and my cat had no issues adjusting to it. While the replacement trays and crystal litter can add to the ongoing cost, the convenience and cleanliness make it well worth it. I’d recommend it to any cat owner looking for an easy, odor-free solution.
Response from influenster.comBy PetSafe® Product Support, August 25, 2025
Thank you for this review, Eric! Less odor and less tracking are huge wins- we're so glad this box has made both happen for you!
Written by a customer while visiting influenster.com
Customer Rating
4
Easy to use
on August 26, 2025
Posted by: stephanies1437_4872
[This review was collected as part of a promotion.] My cats like this litter box. My older one is finicky with litter boxes but prefers this one. The only problem is buying replacement bottoms for this is pricy. I will get the reusable bottom instead of the disposable ones. It’s a nice option. Very quiet too.
I just wish there was an option to add a top to it.
I just wish there was an option to add a top to it.
Response from influenster.comBy PetSafe® Product Support, August 26, 2025
Thank you for sharing your feedback with us, Stephanie! We're glad to hear that your cats are liking this new box, and that it's been helpful for you as well.
In case this information is helpful, though hoods are regrettably not available separately for this version, we do have a version of this box that comes with a hood. This can be seen here-
https://www.petsafe.com/product/hooded-litter-box-scoopfree-crystal-pro/
If you have any questions or there's anything else we can help you with, please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
In case this information is helpful, though hoods are regrettably not available separately for this version, we do have a version of this box that comes with a hood. This can be seen here-
https://www.petsafe.com/product/hooded-litter-box-scoopfree-crystal-pro/
If you have any questions or there's anything else we can help you with, please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Makes life so easy!
on August 26, 2025
Posted by: hollya125_8414
[This review was collected as part of a promotion.] This litter pan is fantastic!! Taking the effort out of daily scooping makes my life so much easier! Moments after my cat does her business, then everything is just swept away! No issues with any odors either. I previously owned an older version of this litter pan and this one is much quieter. One thing I do miss is the counter. This one has a light that changes color at 50 uses. Another thing that I love about this one is the fact that the rake is detachable for easier cleaning. When purchased you are provided with one disposable litter tray and a bag of litter that can last up to a month. The disposable trays can be purchased, but are kind of expensive. I plan to purchase a reusable tray as I did with my older version. Less waste and more cost effective.
Response from influenster.comBy PetSafe® Customer Care, August 27, 2025
Thank you so much for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
5
Best liter box I ever used!
on August 26, 2025
Posted by: melissawharton94_2174
[This review was collected as part of a promotion.] This liter box is amazing! It is made very well and seems to be very durable. It's very quiet and you wouldn't even know it's doing anything by the sound. It has awesome odor control and does exactly what is supposed to do. Highly recommend!
Response from influenster.comBy PetSafe® Customer Care, August 27, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com