Customer reviews from PetSafe
PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Average customer rating
4.3
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
62
4 Stars
25
3 Stars
9
2 Stars
7
1 Star
2
Customer Reviews for PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Customer Rating
5
Great
on August 20, 2025
Posted by: nataliap19_6018
[This review was collected as part of a promotion.] AMAZING, I was looking for buy one for a long time, it is very good. Easy to use, to clean, no odor, no noise. My cat adapted well and I can recommend to anyone!
Response from influenster.comBy PetSafe® Product Support, August 21, 2025
We appreciate you taking the time to share this review, Natalia! We're so glad you were able to try this box and that it's made such a difference for you and your cat.
Written by a customer while visiting influenster.com
Customer Rating
5
No more smell and easy set up and use!
on August 20, 2025
Posted by: hizeelt_6215
[This review was collected as part of a promotion.] Easy set up and works great! I have not noticed any odor since switching from clay litter and enclosed box. My cat does not seem to mind the crystal litter and made the switch with no fuss. No dust or kitty tracks left around the box and the cleaning mechanism works great while being quiet. The replacement trays are reasonably priced compared to the clay litter I was using so I will definitely keep using this litter box!
Response from influenster.comBy PetSafe® Customer Care, August 21, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
4
Large and in charge
on August 20, 2025
Posted by: crystalp8_2061
[This review was collected as part of a promotion.] First let’s talk set up. This thing is huge, you’ll need a decent amount of space for it compared to your average non self scooping box. I also don’t love that the idea is to have disposable cardboard trays-that’s so much waste! But I did find that you can get a reusable tray so that’s a plus.
At first my cat hated this box. He kept opting for his old one until I totally removed it as an option and even then waited about 18 hours before deigning to use this one. After that he’s kinda warmed up to it. He’s using it anyway.
The scooping or maybe the crystals do really control odors. So that’s efffective!
Overall this is a good self scooping option if you’re looking for that type of box.
Response from influenster.comBy PetSafe® Product Support, August 21, 2025
Thank you for this review, Crystal! We're glad to hear that your cat is now using his new box, and that it's helping so much with odor control.
In case this is helpful, we do have two different reusable trays; these can be seen here-
https://www.petsafe.com/product/scoopfree-reusable-litter-tray/
https://www.petsafe.com/product/scoopfree-stainless-steel-reusable-cat-litter-tray/
In case this is helpful, we do have two different reusable trays; these can be seen here-
https://www.petsafe.com/product/scoopfree-reusable-litter-tray/
https://www.petsafe.com/product/scoopfree-stainless-steel-reusable-cat-litter-tray/
Written by a customer while visiting influenster.com
Customer Rating
4
Easy to use and setup
on August 20, 2025
Posted by: stephaniea338_2864
[This review was collected as part of a promotion.] Super easy to setup and use. Very sturdy for the cats not to move. I noticed that the odor was less when they used the bathroom. The noise is not too loud which is perfect if you place it close or in the room you sleep in.
Response from influenster.comBy PetSafe® Product Support, August 21, 2025
Thank you for this feedback, Stephanie! It's great to know this box is helping control odor in your home.
Written by a customer while visiting influenster.com
Customer Rating
5
Game Charger
on August 20, 2025
Posted by: dshort1970_8744
[This review was collected as part of a promotion.] I've been using the ScoopFree® Crystal Plus Self-Cleaning Litter Box for a few weeks, and it's been a game changer. The crystal litter really controls odors well, and I barely notice any smell, even with two cats. I love that I don’t have to scoop every day—just swap the tray every couple of weeks. My cats adjusted quickly, and the automatic raking system is surprisingly quiet. It's a bit pricey, but the convenience and cleanliness are totally worth it.
Response from influenster.comBy PetSafe® Customer Care, August 21, 2025
Thank you so much for sharing your experience! We are so happy to hear how much the entire family is enjoying your new litterbox!
Written by a customer while visiting influenster.com
Customer Rating
5
Honestly worth the $ and works great!
on August 21, 2025
Posted by: brennaa12_6843
[This review was collected as part of a promotion.] Super excited when this showed up at my door! My daughter snapped a picture when she was putting it together. It even came with some litter! My cat was very curious but jumped right in when she had to do her business. I love that I can leave it alone for a month before changing the litter! Not loud either like I imagined it would be and no odor!
Response from influenster.comBy PetSafe® Product Support, August 21, 2025
Thank you for sharing this review with us, Brenna! We're so glad this box has helped make life easier for you and that your cat accepted it so quickly.
Written by a customer while visiting influenster.com
Customer Rating
4
The PetSafe ScoopFree Crystal Plus Self-Cleaning L
on August 21, 2025
Posted by: lilsal13_2537
[This review was collected as part of a promotion.] The PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box has been a total game-changer in my home! 🐾 No more scooping every day—the automatic cleaning makes life so much easier. The crystal litter really helps control odors and keeps things fresh for much longer than regular litter.
My cat adjusted to it quickly, and I love how clean and low-maintenance it is. It saves me so much time, and I feel better knowing my cat always has a clean box. Highly recommend this to any cat parent who wants convenience, cleanliness, and peace of mind!
Response from influenster.comBy PetSafe® Product Support, August 24, 2025
Saving time and having more of it to spend with our cats is what it's all about. We're so happy this box is working well for you and your cat; thank you for taking the time to share your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
Effective and safe
on August 21, 2025
Posted by: haniar10_5870
[This review was collected as part of a promotion.] I used to have a traditional litter box / scooper, and I didn’t like the manual cleaning. This litter box self cleans, the the type of litter doesn’t have for and covers odor. I’m very pleased with this product.
Response from influenster.comBy PetSafe® Product Support, August 21, 2025
We appreciate this feedback! It's great to hear this box has provided a better solution for you and your cat than the traditional box you had.
Written by a customer while visiting influenster.com