Customer reviews from PetSafe
PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Average customer rating
4.3
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
62
4 Stars
25
3 Stars
9
2 Stars
7
1 Star
2
Customer Reviews for PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Customer Rating
3
Decent product for 1-2 cats
on September 26, 2025
Posted by: jordanp102_5484
[This review was collected as part of a promotion.] This seems like it would be a great option for a single cat home!! This is just a weird product to use because it just piles up in a cardboard box that is replaceable but it’s very expensive to replace especially if you have multiple cats!
Response from influenster.comBy PetSafe® Customer Care, September 27, 2025
Thank you for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
4
Easy use, quick set up, always clean litter box
on September 29, 2025
Posted by: heyyoitstj_2653
[This review was collected as part of a promotion.] I was very excited to get this litter box! The litter is absolutely amazing. I love that you don’t have to change the litter so often, and it removes all the “solids”. This litter box keeps down smell, dust, and the mess of a traditional litter box. I only gave 4 stars due to bulkiness of the litter box, and the need to keep plugged in at all times.
Response from influenster.comBy PetSafe® Customer Care, September 30, 2025
Thank you for sharing your feedback!
Written by a customer while visiting influenster.com
Customer Rating
5
Game changer
on September 30, 2025
Posted by: rachelh6919_5716
[This review was collected as part of a promotion.] I was recently sent this automatic self-cleaning litter box from Influenster and I love it! I’ve owned cats my entire life and never tried a litter box like this until now and I’m sold! Set up was very easy and the quality feels nice, especially considering the litter tray is just cardboard. The crystals are not as messy as regular litter and do not have a scent that I could notice. Almost immediately our two cats took interest and within a few hours our male cat was comfortable enough to try it out. We noticed a few crystals spilling out when he jumped out but that’s an okay trade-off considering there’s no dust. Within 30 minutes the self-cleaning activated and the litter box looked brand new again. The noise was a little startling for the cats but it hasn’t seemed to deter them from using it. Overall we are super pleased with this litter box and it’ll be hard to ever go back to a regular one.
Response from influenster.comBy PetSafe® Customer Care, September 30, 2025
Thank you so much for sharing your experience! We love to hear how much the entire family is enjoying the litter box!
Written by a customer while visiting influenster.com
Customer Rating
4
Does what it claims
on October 1, 2025
Posted by: kathybd8b9_1641
[This review was collected as part of a promotion.] I love the concept of this litter box that clears away the waste each time it is used by my cat. It makes for a fresh box each visit and eliminates the need for scooping the litter box. The litter is nice in that it’s not dusty and there’s only minimal litter that ends up on the floor, and that’s just when my cat jumps out too quickly. It doesn’t really stick to my kitty’s paws or track all over the house. These are all great factors in a litter box.
The downsides for me were that the box itself is quite large and clunky. It feels like the frame could’ve been streamlined more but maybe it had to be the size it is due to the mechanisms that automate it, I don’t know the logistics of it. It may be hard for those with smaller areas to find a suitable space near an outlet due to its size. Also, since the waste is still in the box but just contained underneath, some odor eventually escapes into the air after it’s been used regularly.
The cardboard trays that you have to use with this box and the special litter
could get pricey, especially if you have more than one cat. Also, if this is your only litter box for them, then you have to make sure you don’t run out of litter or trays or you’ll be in a bind with them having nowhere to use the restroom while you wait for your order of trays and litter to arrive.
Another thing is that my cat is used to using a covered litter box and I don’t really care for the open design as it’s not as discreet in my home. I prefer myself and guests not having to see inside my cats litter box.
Overall, this is a great innovation and time saver. If it was a little more streamlined and the litter and trays were available where people shop and they didn’t have to order them then I think this would be a really good replacement for traditional litter boxes.
I did have to clean the rake of debris a couple of times to help it along but other than that the removal aspect of it worked great. I would recommend it to people that don’t mind paying a bit more for litter and having an open box in exchange for not having to scoop litter all the time.
The downsides for me were that the box itself is quite large and clunky. It feels like the frame could’ve been streamlined more but maybe it had to be the size it is due to the mechanisms that automate it, I don’t know the logistics of it. It may be hard for those with smaller areas to find a suitable space near an outlet due to its size. Also, since the waste is still in the box but just contained underneath, some odor eventually escapes into the air after it’s been used regularly.
The cardboard trays that you have to use with this box and the special litter
could get pricey, especially if you have more than one cat. Also, if this is your only litter box for them, then you have to make sure you don’t run out of litter or trays or you’ll be in a bind with them having nowhere to use the restroom while you wait for your order of trays and litter to arrive.
Another thing is that my cat is used to using a covered litter box and I don’t really care for the open design as it’s not as discreet in my home. I prefer myself and guests not having to see inside my cats litter box.
Overall, this is a great innovation and time saver. If it was a little more streamlined and the litter and trays were available where people shop and they didn’t have to order them then I think this would be a really good replacement for traditional litter boxes.
I did have to clean the rake of debris a couple of times to help it along but other than that the removal aspect of it worked great. I would recommend it to people that don’t mind paying a bit more for litter and having an open box in exchange for not having to scoop litter all the time.
Written by a customer while visiting influenster.com
Customer Rating
4
High quality and easy to assemble litter box.
on October 1, 2025
Posted by: jessies71_2386
[This review was collected as part of a promotion.] Durable litter box that was easy to set up. The rake system runs through the litter easily, however, it doesn’t seem to gather all of the waste, especially in the corners of the litter box. The rake mechanism is not too loud, but the adjustment period for my cat took longer than expected.
Response from influenster.comBy PetSafe® Product Support, October 1, 2025
Thank you for this review, Jessie! We're glad to hear this box was easy for you to set up and use. Though the rake will catch most waste, small bits may occasionally need to be scooped. To help increase the effectiveness of the crystal litter, it may also help to stir the crystal side to side every 2-3 days, as this will mix the litter in a direction the rake does not and help increase absorbency lifespan.
Written by a customer while visiting influenster.com
Customer Rating
5
Great!
on October 1, 2025
Posted by: vika_rumina_4247
[This review was collected as part of a promotion.] You no longer need to clean up after your cat every day — the system does it all for you. The crystal litter controls odors perfectly and stays fresh for 25–30 days. I really like that there’s an indicator showing when it’s time to change the tray — it’s super simple and convenient. My cat is comfortable, and my home stays clean without any extra hassle. A great solution for anyone who wants to spend less time on cleaning while still taking good care of their pet!
Response from influenster.comBy PetSafe® Product Support, October 2, 2025
Thank you for this review! We're so happy to hear this box has provided excellent odor control for you and has been so convenient to use.
Written by a customer while visiting influenster.com
Customer Rating
4
Quick and Clean
on October 2, 2025
Posted by: mollyd1066_6735
[This review was collected as part of a promotion.] Assembly was super quick and easy and my cat used it immediately. The noise of the rake and motor is minimal, it seems very durable and easy to change out and remove and clean the rake. There is no odor, but the silica litter tracks a little bit and sticks to my cats paws. Overall, seems like a clean and efficient option. However, my cat is a bit scared of the rake when it moves and is on edge when around the litter box.
Response from influenster.comBy PetSafe® Product Support, October 2, 2025
We're so glad that your cat accepted their new litter box so quickly, and that it's been easy for you to use! Though tracking is unusual with this low tracking litter, it can be further reduced by use of a litter mat; these can be seen here-
https://www.petsafe.com/product/cat-litter-mat/
If you have any questions, please get in touch with us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://www.petsafe.com/product/cat-litter-mat/
If you have any questions, please get in touch with us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
5
Chore no more!
on October 3, 2025
Posted by: elizabethdudek_1259
[This review was collected as part of a promotion.] This thing is amazing, it works great and I don’t have to scoop litter every single day which was getting to be a chore. I will say it’s a big bigger than I would like but other than that it is quite and does the job!
Response from influenster.comBy PetSafe® Product Support, October 5, 2025
Thank you for this review, Elizabeth! It's great to hear this box has made life easier for you.
Written by a customer while visiting influenster.com