Customer reviews from PetSafe
PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Average customer rating
4.3
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
62
4 Stars
25
3 Stars
9
2 Stars
7
1 Star
2
Customer Reviews for PetSafe - PetSafe ScoopFree Crystal Plus Self-Cleaning Litter Box System - White
Customer Rating
5
I totally adore this
on September 22, 2025
Posted by: americaa34_1714
[This review was collected as part of a promotion.] Love this litter box so much! My kitty had a normal plastic one and it was getting cleaned every day! But now it’s a little cleaner, doesn’t smell as much and easier to clean! So quiet as well, can’t even tell it’s cleaning
Response from influenster.comBy PetSafe® Product Support, September 22, 2025
We appreciate you taking the time to share your feedback! It's so good to hear that this box has reduced odors in your home and made cleaning easier for you.
Written by a customer while visiting influenster.com
Customer Rating
4
Good for one cat expensive for multiple
on September 23, 2025
Posted by: edwardu1_2790
[This review was collected as part of a promotion.] It's works but it's BIG and expensive if you have multiple cats. This is a great solution for singular cat owners but if you have multiple id look for a more affordable solution. The odors are controlled and the maintenance isn't bad just toss and swap in another tray
Response from influenster.comBy PetSafe® Product Support, September 23, 2025
We appreciate you sharing your feedback with us, Edward! If you have multiple cats and are having difficulty with your tray lifespan, we'd love to speak with you directly to see if there may be changes that could extend your tray lifespan. Please contact us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Great but pricey
on September 24, 2025
Posted by: maggieh60_9902
[This review was collected as part of a promotion.] I love not having to scoop the litter box every day! This litter box took some time to get used to but now it’s great and keeps my house smelling fresh. The only downside is that the refill trays are very pricey. It’s definitely cheaper to use a regular box but if you’re looking for convenience this is it!
Response from influenster.comBy PetSafe® Product Support, September 24, 2025
We're so glad this box has helped increase freshness in your home and make litter box use easier for you, Maggie! It is worth mentioning that we do have reusable trays which may be a helpful option for you. These can be seen here-
https://www.petsafe.com/product/scoopfree-reusable-litter-tray/
https://www.petsafe.com/product/scoopfree-stainless-steel-reusable-cat-litter-tray/
These trays are compatible with any ScoopFree® branded crystal litter, or our ScoopFree branded natural litter. If you have any questions about these trays or there's anything we can help you with, please get in touch with us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://www.petsafe.com/product/scoopfree-reusable-litter-tray/
https://www.petsafe.com/product/scoopfree-stainless-steel-reusable-cat-litter-tray/
These trays are compatible with any ScoopFree® branded crystal litter, or our ScoopFree branded natural litter. If you have any questions about these trays or there's anything we can help you with, please get in touch with us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
3
It’s ok, but I feel it may be a little unsafe
on September 24, 2025
Posted by: melissam802_2240
[This review was collected as part of a promotion.] The crystal litter in this litter box does a great job controlling odors — our home stays fresh longer than with regular litter. The self-cleaning feature works well most of the time and definitely saves a lot of scooping effort. However, after some use, the box tends to miss small pieces of waste here and there, so it’s not 100% perfect. The sensor can be a bit frustrating since it’s placed right in the middle; if the cat stands slightly off to the side, the cleaning mechanism doesn’t stop, which can be a little annoying. Overall, it’s a solid choice for anyone wanting less daily litter box maintenance, especially if odor control is a priority, but it’s good to be aware of its little quirks. (I placed an arrow on the photo to show where the only sensor is located)
Response from influenster.comBy PetSafe® Product Support, September 24, 2025
We appreciate you sharing this concern with us! Please know that these boxes have been extensively tested for safety. For adult cats over 6 months of age that this box is recommended for, the sensor is placed in such a way that it would be extremely unlikely for an adult cat to get in and out of the box without activating it, and the rake would pause if a cat were sensed even at the point that it begins moving. If you have any other questions or concerns about this box, we'd love to speak with you about them! Please reach out to us here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting influenster.com
Customer Rating
4
Easy to use litter box
on September 24, 2025
Posted by: alanak5ec0_6509
[This review was collected as part of a promotion.] This litter is super convenient because it dont have to clean it every single day. The crystals absorb urine and small. It clings against solids and then a sifting mechanism pushes it into a hidden compartment so you're not seeing it. A clear indicator tells you when to empty the litter after its reached ita point. The litter is put in a disposable box and when done, you cover the box and throw it all out. Its a little wasteful since you're throwing a box out every time but better than me scooping everyday.
Response from influenster.comBy PetSafe® Customer Care, September 25, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
Classy Looking
on September 25, 2025
Posted by: sandiepacec_4865
[This review was collected as part of a promotion.] Scoop Free Crystal self cleaning litter box has very few parts and was easy to assemble. At first my cat would not go in but I added some of her regular cat litter, then she started using it. It’s very classy looking and you would not think it’s a liter box. When the rake goes thru the litter you can hardly hear it and by pushing it in the box area it takes the smell away. I would recommend this to anyone with cats.
Response from influenster.comBy PetSafe® Customer Care, September 25, 2025
Thank you so much for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
4
S E L F • C L E A N I N G
on September 25, 2025
Posted by: audriee2_4217
[This review was collected as part of a promotion.] We got the pet safe scoop free self cleaning kitty litter box! & we love it!! Has great odor control, self cleans for up to 30 days. Not to noisy our cats enjoy it! So happy with the product!
Response from influenster.comBy PetSafe® Customer Care, September 25, 2025
Thank you for sharing your experience!
Written by a customer while visiting influenster.com
Customer Rating
5
Odor free and hygienic
on September 25, 2025
Posted by: anar502_3578
[This review was collected as part of a promotion.] Self-Cleaning Hoodless Litter Box: Experience the convenience of an automatic self-cleaning litter box with the PetSafe ScoopFree Crystal Pro; motion sensors and crystal litter offer easy cleanup
Odor Free & Hygienic: Crystal litter absorbs liquid and dehydrates solid waste, while leak-proof disposable trays and low tracking crystals make cleanup easy so your home stays clean and fresh. Track Your Cat's Health: An integrated health counter monitors your cat's litter box usage, allowing you to note any irregularities that may signal possible health concerns. Excelent noise level.
Odor Free & Hygienic: Crystal litter absorbs liquid and dehydrates solid waste, while leak-proof disposable trays and low tracking crystals make cleanup easy so your home stays clean and fresh. Track Your Cat's Health: An integrated health counter monitors your cat's litter box usage, allowing you to note any irregularities that may signal possible health concerns. Excelent noise level.
Response from influenster.comBy PetSafe® Product Support, September 25, 2025
Thank you for sharing this review! We're glad to hear this box has been a good fit for your preferences and is working well or you and your cat.
Written by a customer while visiting influenster.com