Customer reviews from whirlpool.com
Whirlpool - 4.2-4.3 Cu. Ft. High-Efficiency Top Load Washer with 2-in-1 Removable Agitator - White
Average customer rating
4.1
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
115
4 Stars
73
3 Stars
26
2 Stars
12
1 Star
16
82%of customers recommend this product.
(
122 out of
148)
Customer Reviews for Whirlpool - 4.2-4.3 Cu. Ft. High-Efficiency Top Load Washer with 2-in-1 Removable Agitator - White
Customer Rating
4
Great machine but loud!
on November 17, 2025
Posted by: NC29
from Los Angeles
[This review was collected as part of a promotion.] I love everything about this machine except it’s really loud. Especially during filling and spin cycles. It cleans clothes well but I can’t believe how loud it is, My last Whirlpool machine was very quiet so I’m surprised. I wish there’s a way to quiet it down since we live in an apartment and I’m worried my neighbors are going to complain lol but otherwise I’m happy with my purchase, great value.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
whirlpool top load washer
on November 21, 2025
Posted by: rodp
from Mo.
[This review was collected as part of a promotion.] Makes a lot of different sounds like it is really cleaning but only works so-so . I don't think it puts enough water in the tub.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 24, 2025
Hello,
We value your time and would like to look into the concerns with your Washer.
Please view the following troubleshooting.
Factors that Extend the Cycle:
Load: Larger, heavier, or bulkier loads require more time for effective washing and rinsing.
Cycle/Options: Specialty settings (e.g., Heavy Duty, Extra Rinse) inherently increase duration.
Water Conditions:
Cold Incoming Water: Heating to the target temperature takes longer, especially for hot or warm cycles.
Low Water Pressure: Increases the time required for the washer to fill.
Unbalanced Load: The washer will pause and spend time trying to redistribute the load.
2. The Impact of Excessive Suds
The most frequent cause of unexpected cycle extensions is too much detergent or using non-HE detergent.
The Problem and Response:
Detergent Misuse: Use only HE detergent and follow exact dosage instructions. Overdosing, even with HE detergent, creates excess suds.
Washer's Correction: Suds compromise rinse and spin efficiency. The washer responds by:
Reducing Spin Speed: To prevent damage or vibration from the cushion effect of suds.
Adding Extra Rinse/Drain Cycles: To wash away the excess detergent, significantly lengthening the cycle.
Dosage Tip: Highly concentrated formulas (4x, 8x like Swash®) require less volume. Use detergent pacs only for appropriate load sizes to avoid overdosing.
3. Water Heating Process
Cycles using heat (Sanitize, Steam, Hot setting) rely on the internal heater.
Extension: The colder the initial household water, the longer the heating phase, which extends the ETR.
Tip: Run the nearest hot water faucet for 30 seconds before starting the washer to purge cold water from the pipes, speeding up the heating time.
4. Load Imbalance Correction
An unevenly distributed load (e.g., a single bulky item) triggers a correction process.
Correction: The washer pauses the spin, adds a small amount of water, and tumbles the load to re-balance it.
Time Added: This can add 10 to 20 minutes or more.
Prevention: Always include counter-balancing items (e.g., towels) when washing single, heavy items.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 844573
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Washer.
Please view the following troubleshooting.
Factors that Extend the Cycle:
Load: Larger, heavier, or bulkier loads require more time for effective washing and rinsing.
Cycle/Options: Specialty settings (e.g., Heavy Duty, Extra Rinse) inherently increase duration.
Water Conditions:
Cold Incoming Water: Heating to the target temperature takes longer, especially for hot or warm cycles.
Low Water Pressure: Increases the time required for the washer to fill.
Unbalanced Load: The washer will pause and spend time trying to redistribute the load.
2. The Impact of Excessive Suds
The most frequent cause of unexpected cycle extensions is too much detergent or using non-HE detergent.
The Problem and Response:
Detergent Misuse: Use only HE detergent and follow exact dosage instructions. Overdosing, even with HE detergent, creates excess suds.
Washer's Correction: Suds compromise rinse and spin efficiency. The washer responds by:
Reducing Spin Speed: To prevent damage or vibration from the cushion effect of suds.
Adding Extra Rinse/Drain Cycles: To wash away the excess detergent, significantly lengthening the cycle.
Dosage Tip: Highly concentrated formulas (4x, 8x like Swash®) require less volume. Use detergent pacs only for appropriate load sizes to avoid overdosing.
3. Water Heating Process
Cycles using heat (Sanitize, Steam, Hot setting) rely on the internal heater.
Extension: The colder the initial household water, the longer the heating phase, which extends the ETR.
Tip: Run the nearest hot water faucet for 30 seconds before starting the washer to purge cold water from the pipes, speeding up the heating time.
4. Load Imbalance Correction
An unevenly distributed load (e.g., a single bulky item) triggers a correction process.
Correction: The washer pauses the spin, adds a small amount of water, and tumbles the load to re-balance it.
Time Added: This can add 10 to 20 minutes or more.
Prevention: Always include counter-balancing items (e.g., towels) when washing single, heavy items.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 844573
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
3
VERY POOR INSTALLATION., CONTROLS
on November 22, 2025
Posted by: Bruce M Stockford
from Midcoast Maine
[This review was collected as part of a promotion.] I had to finish the installation MYSELF , I PAID FOR INSTALLATION , Although I have knowledge , my physical abilities are limited . The letting on black section of the control panel is very difficult to read.
Written by a customer while visiting whirlpool.com
Customer Rating
3
No Fabric Softner Container
on November 24, 2025
Posted by: Smckinnon
from Sault Ste. Marie, ON
[This review was collected as part of a promotion.] I wish I would have checked it out more as there is no where to put fabric softner. The lid locks so I can't even add it in. I'm also not a fan of pouring my detergent in before the machine starts to add water.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 25, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and full address including postal code? Please include review ID ##846406, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting whirlpool.com
Customer Rating
1
Slow
on November 24, 2025
Posted by: Bob288
from Racine, wi
[This review was collected as part of a promotion.] Controls take too long to respond. Cycle takes too long. Locking lid.is stupid.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 25, 2025
Hello,
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #847396
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #847396
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
on December 9, 2025
Posted by: Jennifer
[This review was collected as part of a promotion.] I’m still trying to get use to it. It’s very loud.
Response from whirlpool.comBy Branded Team, Consumer Care, December 10, 2025
Hello,
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 870029
We’re looking forward to hearing from you.
Christy T
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case # 870029
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
We are never ever ever, getting another whirlpool
on December 9, 2025
Posted by: Sara A
from MICHIGAN
I try not to.leave negative reviews because I know its the norm but oh my goodness, we purchased this model about a month ago and the sensor doesn't fill my machine properly. Our clothes are always coming out of the washer partially dry with spots clearly not being submerged enough. This means purchased clothes are not even getting washed or rinsed properly. The last washer we had was also a whirlpool which is why we stayed with the brand but I am trying to send this piece of junk back for a model that will actually wash my clothes in fully submerged soap water. My husband is in the restaurant business and im in medical. I want our work lives to be washed off of our clothes before putting them on again. Very disappointing. I also learned this particular model doesn't have an option to turn the sensor off, so before you come at me with that - I've already looked. Its also sad that the sales rep told us, "this is the only model that still fills all the way, all the other models have a sensor but won't fill" now I'm stuck with this piece of garbage that doesn't even wash clothes properly. And last, I am not filling the tub with too many clothes. I'm barely filling it to a quarter full especially now that I've realized they're not getting washed!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 10, 2025
Hello,
We value your time and would like to look into the concerns with your Washer.
Dry spots after a wash are often normal, caused by high-speed spinning and airflow, especially on items near the top of the drum.
However, improper loading is the main cause of persistent dry spots. Overloading or tightly packing the washer restricts water and detergent circulation, preventing adequate saturation and compromising wash quality.
To ensure optimal performance and minimize dry spots:
Do not overload: Leave a hand's width of space at the top for clothes to tumble.
Load loosely and evenly: Distribute garments to maintain balance and maximize water contact.
Please feel free to view your Owner's Manual for additional information. https://tinyurl.com/yewm3d64
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 870523
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Washer.
Dry spots after a wash are often normal, caused by high-speed spinning and airflow, especially on items near the top of the drum.
However, improper loading is the main cause of persistent dry spots. Overloading or tightly packing the washer restricts water and detergent circulation, preventing adequate saturation and compromising wash quality.
To ensure optimal performance and minimize dry spots:
Do not overload: Leave a hand's width of space at the top for clothes to tumble.
Load loosely and evenly: Distribute garments to maintain balance and maximize water contact.
Please feel free to view your Owner's Manual for additional information. https://tinyurl.com/yewm3d64
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 870523
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features. Love removable agitator.
on October 18, 2025
Posted by: Melanie
from Palm coast florida
[This review was collected as part of a promotion.] I bought this 2 weeks ago and very happy with the performance. I like that it has a removable agitator. This allows better cleaning and keeps cloths in place during spinning so cloths don’t become out of balance. This was the problem I had with my last 2 year old Samsun washer. Only problems. Also took for ever to wash. I hated this wash machine. Love this one so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com