Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
66
4 Stars
8
3 Stars
8
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
71 out of
96)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
3
Gran Latissima
on April 10, 2022
Posted by: Sue
from Canton Georgia
This is our second machine of this type. Very dissappointed as it does not work on the milk side any more. Descaling feature is a problem
Once you have gone through process it won’t return to normal function. Lights keep flashing.
Won’t dispense milk properly. It stops during process and lights keep flashing. This is our second machine and won’t purchase another one but will go with a different make. These machines are not cheap but have problems and the company don’t seem to be fixing them. Our first machine had to be returned four times now our second machine will have to be returned for repair.
Once you have gone through process it won’t return to normal function. Lights keep flashing.
Won’t dispense milk properly. It stops during process and lights keep flashing. This is our second machine and won’t purchase another one but will go with a different make. These machines are not cheap but have problems and the company don’t seem to be fixing them. Our first machine had to be returned four times now our second machine will have to be returned for repair.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 11, 2022
Hi, Sue. Thank you for your review. We are dismayed to learn your Gran Lattissima machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Gran Lattissima, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine! It’s looks even smaller.
on March 27, 2022
Posted by: Ron
from San Juan PR
Glad we got if for our new white kitchen, After having an original red machine thats been wonderful and still going strong. - Only one suggestion and key design flaw, the electrical cord is BLACK.. the entire product is white driven, why didn’t is have a white cord?
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
I had really high
on March 1, 2022
Posted by: torij34
I had really high hopes for this machine. Nespresso quality is normally fantastic. I treated myself to this machine as a quarantine alternative to the coffee shop I normally visited. I was hopeful when I saw the preset buttons for an easy latte. In order to get a drink with any flavor, at least 3 pods needed to be used in the espresso function. The milk frother did not work well for me - it merely steamed the milk. The ability to put the container in the refrigerator was nice, though. The machine is very sleek looking but I'd stick with other Nespresso products (likely in the Vertuo line).
Written by a customer while visiting influenster.com
Customer Rating
1
Not worth the $$
on December 29, 2021
Posted by: Ana
from Michigan
When I first started using my machine I loved it! Great latte's and fun to use. 3 weeks into using it, the milk frother no longer works and the volume of liquid in each cup on the same selected setting is very different. I kept it perfectly clean according to directions, descaled the machine, did a factory reset, nothing fixed it. For the high cost of this machine I am super disappointed and now unsure of what to purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Thank you for your review, Ana, and we are disappointed to hear about the issue with your Gran Lattissima. We stand by our all of our products, and have machine experts that would be happy to assist you with troubleshooting services. They can be reached directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
We have a vertuo
on December 29, 2021
Posted by: natakrasota
We have a vertuo cups version.
I like taste of coffee with foam , and they always sent me a free sample which is so lovely. The machine is easy to clean, and so simple to use. Design is just so beautiful and will match to any kitchen style. Love this coffee machine forever!
I like taste of coffee with foam , and they always sent me a free sample which is so lovely. The machine is easy to clean, and so simple to use. Design is just so beautiful and will match to any kitchen style. Love this coffee machine forever!
Written by a customer while visiting influenster.com
Customer Rating
3
on February 2, 2021
Posted by: nicolep50
I’ve had this machine for two years and Nespresso had to replace the machine x 2 already and send out replacement parts, it’s great that the company is accommodating and willing to replace the machine no questions asked but it’s such a hassle to keep returning it. The machine itself is great when it works properly. The milk frother is what gives us the most issues, sometimes I can’t get milk to come out and instead it just pours out water. Also wish the coffee was hotter I have to place it in the microwave to get it hot.
Written by a customer while visiting influenster.com
Customer Rating
5
on January 18, 2021
Posted by: alfaro10sabdy
For some who loves their coffee to feel fresh and strong this osnthe perfect coffee maker. I used to use a keurig but after switching to the latisima i refuse to go back!
Written by a customer while visiting influenster.com
Customer Rating
3
on January 3, 2021
Posted by: Anonymous
Makes coffee that is very similar to the cheaper machine. We were excited to use the frother, but it doesn't even work. It makes coffee that in my opinion is maybe even less flavorful than the cheaper one. It is a quick pour though, which is good for when you're in a rush. Definitely recommend for those that can drink black espresso.
Written by a customer while visiting influenster.com