Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
66
4 Stars
8
3 Stars
8
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
71 out of
96)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
3
Great until recently.....
on April 28, 2026
Posted by: Penelope
from Newville, PA
We have had this for over a year and it has performed well. We really like the coffee. It does require some maintenance. However, the last few days, the foamer has stopped working. It makes the espresso, but then doesn't take up the milk. Help!
I would recommend this to a friend!
Response from Nespresso USABy Nespresso USA, Customer Service, April 29, 2026
Thank you for your review, Penelope. We're disappointed you're experiencing issues with your machine. All Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We offer repair and replacement options via our Assistance Service Program. Please do not hesitate to contact us. We're available 24hrs a day and 7 days a week for your convenience. Our Machine Experts will be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Dua shot ☕️
on March 25, 2026
Posted by: Dua lover
The machine is excellent. Thank you Nespresso for my dua lipa inspired coffee momento
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not as good as the old version
on February 26, 2026
Posted by: Nick
from White Plains, NY
I bought this because my decade old version's plastic had become brittle and was breaking at some connecting points. It worked great for years and am sorry that the "shell" that held it wasn't made to last. I purchased the larger, "better', newer version, Gran Lattissima, but it doesn't perform as well. It doesn't from the milk as well as the old one. That's my biggest beef. Otherwise it is more aesthetically pleasing, heats up quickly and is easy to clean. I would like the metal pieces to feel more secure as they rest in place, but it's not a deal breaker. I am an espresso / cappuccino drinker not an espresso / cappuccino aficionado. If you are, I don't suggest this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, February 27, 2026
Thank you for your review, Nick. As a valued Nespresso customer, with a long-standing relationship, we value your feedback, though sorry you're not completely thrilled with your Gran Lattissima. We invite you to call to speak with a Machine Expert when you're near your machine to make sure your able to enjoy your experience in every way. We're available at 800.562.1465, 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It after 2 Years
on February 24, 2026
Posted by: Love Lattes
from Wisconsin
I have had my Gran Lattissima machine for almost 2 years now. I waited to write a review. Love it. I can't say enough about this machine. My family can't say enough about the coffees I give them.
I have to say it took a little to get used to the frother. To me it is less of a pain then cleaning the Aeroccino which I used to have. I do things totally different than Nespresso instructions for care. I know this machine doesn't get good ratings because of the frother. I have to say I have no problems with the frother because of my system of maintenance. People have problems with their frothing because of the lack of cleaning on the frother, guaranteed.
1st - if I'm making multiple coffees in a row I do not go through the cleaning cycle as Nespresso instructs, that is a waste.
2nd - Immediatly after use I run the clean cycle . Then I do a quick rinse on the top components of the frother by taking off the tube and the side twist and lock piece that connects to the machine. I run water through the tube, side piece taken out and the rest of the top leaving the other 2 pieces attached. I leave the milk in the container as I only clean that every few weeks in the dishwasher. or when I feel it is necessary. The process takes less then 30 seconds and is way more easy then cleaning the baked on milk in the Aeroccino.
3rd - Every few months I put about 1/2" of vinegar in a clean milk container and run 1 froth cycle. I let it sit there for about 10 minutes and run the froth cycle again & again until I use up all the vinegar in the container. After this you will need to fill the milk container with water about 1/4 of the way up and just run the froth cycle until you get rid of the vinegar smell. I'm sure the Nespresso cleaning solution would work as well.
2nd - Immediatly after use I run the clean cycle . Then I do a quick rinse on the top components of the frother by taking off the tube and the side twist and lock piece that connects to the machine. I run water through the tube, side piece taken out and the rest of the top leaving the other 2 pieces attached. I leave the milk in the container as I only clean that every few weeks in the dishwasher. or when I feel it is necessary. The process takes less then 30 seconds and is way more easy then cleaning the baked on milk in the Aeroccino.
3rd - Every few months I put about 1/2" of vinegar in a clean milk container and run 1 froth cycle. I let it sit there for about 10 minutes and run the froth cycle again & again until I use up all the vinegar in the container. After this you will need to fill the milk container with water about 1/4 of the way up and just run the froth cycle until you get rid of the vinegar smell. I'm sure the Nespresso cleaning solution would work as well.
The result is fluffy froth for every cup of Nespresso I have. I also use 1/2 & 1/2 and get a great tasting bonus in every latte.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Great
on February 6, 2026
Posted by: momo
from Miami
Didn't like it at all. The water container on the Gran lattisima has a lid that is not attached.. kept falling into the water; also a free standing lift for short cups...why? I gave it to a friend... and am using my old Latissima Pro..Thinking about going to a different company if a better machine is not offered soon
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
Thank you for your review. We'd like to escalate this sentiment so we can find a satisfactory solution. Please call us at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bob
on January 13, 2026
Posted by: Bob27
I tried this machine and unfortunately my experience was discuss
Response from Nespresso USABy Kendall, Customer Service, January 15, 2026
Thank you for your review, Bob. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. If you ever need support with your Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Lattes Everyday
on October 9, 2025
Posted by: Toolmaker85
from Franklin, WI
I've had this product for about 2 years now and LOVE IT!!! I can make cold or hot coffees/lattes that rival any coffee shop. The machine has worked flawlessly for over 2 years now. Now that I have down how to take care of the Frother it is not as much of a pain as Nespresso makes it to be. Would be glad to write my own maintenance and cleaning vs what Nespresso instruction are.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Features . . . If Only They Worked!
on September 19, 2025
Posted by: Kate
I bought this 3 years ago and, because of the price, I live with it, reluctantly. Two years ago, I gave up on that clever milk-adding contraption and just make plain old coffee with this maker. Love the original pods, love the tastes, but my next machine will be BASIC
Response from Nespresso USABy Chloe H., Customer Service, September 20, 2025
Thank you for your review, Kate. All machines are covered by at least a one-year warranty and we are always here to help. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA