Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
66
4 Stars
8
3 Stars
7
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
70 out of
95)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
5
great product!
on September 4, 2025
Posted by: jhon
from new york
This coffee machine is a game-changer! It brews rich, flavorful coffee in minutes and is super easy to use and clean. Every cup tastes like it came from a café!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Dua shot ☕️
on March 25, 2026
Posted by: Dua lover
The machine is excellent. Thank you Nespresso for my dua lipa inspired coffee momento
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not as good as the old version
on February 26, 2026
Posted by: Nick
from White Plains, NY
I bought this because my decade old version's plastic had become brittle and was breaking at some connecting points. It worked great for years and am sorry that the "shell" that held it wasn't made to last. I purchased the larger, "better', newer version, Gran Lattissima, but it doesn't perform as well. It doesn't from the milk as well as the old one. That's my biggest beef. Otherwise it is more aesthetically pleasing, heats up quickly and is easy to clean. I would like the metal pieces to feel more secure as they rest in place, but it's not a deal breaker. I am an espresso / cappuccino drinker not an espresso / cappuccino aficionado. If you are, I don't suggest this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, February 27, 2026
Thank you for your review, Nick. As a valued Nespresso customer, with a long-standing relationship, we value your feedback, though sorry you're not completely thrilled with your Gran Lattissima. We invite you to call to speak with a Machine Expert when you're near your machine to make sure your able to enjoy your experience in every way. We're available at 800.562.1465, 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Gran Latissima
on April 10, 2022
Posted by: Sue
from Canton Georgia
This is our second machine of this type. Very dissappointed as it does not work on the milk side any more. Descaling feature is a problem
Once you have gone through process it won’t return to normal function. Lights keep flashing.
Won’t dispense milk properly. It stops during process and lights keep flashing. This is our second machine and won’t purchase another one but will go with a different make. These machines are not cheap but have problems and the company don’t seem to be fixing them. Our first machine had to be returned four times now our second machine will have to be returned for repair.
Once you have gone through process it won’t return to normal function. Lights keep flashing.
Won’t dispense milk properly. It stops during process and lights keep flashing. This is our second machine and won’t purchase another one but will go with a different make. These machines are not cheap but have problems and the company don’t seem to be fixing them. Our first machine had to be returned four times now our second machine will have to be returned for repair.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 11, 2022
Hi, Sue. Thank you for your review. We are dismayed to learn your Gran Lattissima machine did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Gran Lattissima, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not Great
on February 6, 2026
Posted by: momo
from Miami
Didn't like it at all. The water container on the Gran lattisima has a lid that is not attached.. kept falling into the water; also a free standing lift for short cups...why? I gave it to a friend... and am using my old Latissima Pro..Thinking about going to a different company if a better machine is not offered soon
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, February 9, 2026
Thank you for your review. We'd like to escalate this sentiment so we can find a satisfactory solution. Please call us at 800-562-1465 where we are available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on December 24, 2024
Posted by: ScottySpice
from Irvine, CA
Unfortunately I have to agree with other commenters that the milk frothing function on this machine is disappointing, especially considering the price of the machine. I typically use whole milk, and the temperature and texture of the milk froth is inconsistent at best and watery at worst. I have a Vertuo and separate milk frother that give better results for a third of the price. Can't recommend this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine! It’s looks even smaller.
on March 27, 2022
Posted by: Ron
from San Juan PR
Glad we got if for our new white kitchen, After having an original red machine thats been wonderful and still going strong. - Only one suggestion and key design flaw, the electrical cord is BLACK.. the entire product is white driven, why didn’t is have a white cord?
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Gran Lattissima- wonderful, but not perfect.
on January 20, 2024
Posted by: LungoPlease
from Olive Branch, MS
Let me start by saying I purchased my machine just before COVID went crazy, so I have had it well over three years. It works wonderfully, but it is not without its quirks. I almost exclusively use it for lattes, flat whites, and cappuccinos. People that are having trouble are likely not fully understanding the directions for maintenance.
I always prime the RCS before making milk drinks by running the self clean cycle followed by dispensing hot milk. As soon as the RCS begins dispensing milk I press the hot milk button to stop the cycle. Empty and rinse cup and make my drink. This is why I rate it 4 stars instead of 5. The drinks are always 5 out of 5 and hot.
The only real issue I have ever had is that the the selector knob of the RCS got chewed up in the garbage disposal. Called in, and entire replacement RCS was on the way and was reasonably priced.
I always prime the RCS before making milk drinks by running the self clean cycle followed by dispensing hot milk. As soon as the RCS begins dispensing milk I press the hot milk button to stop the cycle. Empty and rinse cup and make my drink. This is why I rate it 4 stars instead of 5. The drinks are always 5 out of 5 and hot.
The only real issue I have ever had is that the the selector knob of the RCS got chewed up in the garbage disposal. Called in, and entire replacement RCS was on the way and was reasonably priced.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA