Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
66
4 Stars
8
3 Stars
7
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
70 out of
95)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
1
Latte / Milk functions don't work.
on August 16, 2024
Posted by: Pritesh76
from The Woodlands, TX
Bought this 2 years ago.
We struggled to get the milk functions working. Can't do cappuccinos / lattes/ hot milk, etc.
barely works for cow's milk. doesn't work at all for any alternatives. Called Nespresso customer care line and was told this machine won't work for almond / oat milk, etc.
so basically, this is an expensive espresso maker. does the function of the cheapest one without the milk functions.
We struggled to get the milk functions working. Can't do cappuccinos / lattes/ hot milk, etc.
barely works for cow's milk. doesn't work at all for any alternatives. Called Nespresso customer care line and was told this machine won't work for almond / oat milk, etc.
so basically, this is an expensive espresso maker. does the function of the cheapest one without the milk functions.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 17, 2024
Thank you for your review. We're dismayed to learn that the milk portion of your Gran Lattissima isn't working as expected. We appreciate the opportunity to assist you. Your milk frother creates froth from the protein and fat content of your milk. While 2% milk will create the best froth, you can still use this machine with almond, or oat milk. Your frothing results will heavily depend on the brand you choose. Almond Breeze almond milk and Oat milk work best for non-dairy options. Always shake your milk in the carton well, to emulsify the proteins that tend to coagulate at the bottom of the carton, before pouring milk into your device. Not shaking the milk carton first can cause poor froth results. Please kindly be advised that your machine comes with a lifetime of troubleshooting service. If this hasn't improved your froth results, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy. Does not work like it’s supposed to
on March 15, 2023
Posted by: Selvia
from Raleigh, NC
I’m so upset I spent this much money on something that just doesn’t work. I was looking at this and a cheaper model but decided “you get what you pay for” and ended up going with this one. I clean it thoroughly but still it does not froth the milk and I have read the manual many times. Do not buy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 16, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
SUCKS
on January 18, 2024
Posted by: Sharon
from Wash., dc
The descale came on after 3 weeks and it won’t allow you to make a coffee until you descale it. You cannot make milk without making another coffee. So you cannot reheat milk. The machine automatically can start making a Ristetto before you have a chance to select what coffee you want. I have wasted more pods because of this machine. And it is ver yexoensive.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, January 19, 2024
Thank you for your review, Sharon. We certainly understand your frustration, and we hope you know that we're here to help. This is certainly not the intended experience for our valued customers, like you. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unimpressed
on December 8, 2022
Posted by: Trish
from California
[This review was collected as part of a promotion.] Really unimpressed with this machine. The milk frother dumps water into your drink before releasing any milk and the quality of foam is poor. We will stick with our Inissia and Barista.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review, Trish. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Gran Lattissima comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this Machine
on September 15, 2025
Posted by: TMS
from CO
I've had this machine for several years, not sure how long. This is my 3rd machine and I absolutely love it! I have a cappuccino with an espresso shot every day. The milk frother give me a great hot steamed milk and froth. The espresso adds just the right of hit.
I have no. problems with this machine. I do clean the froth everyday, and descale when Im alerted to the need.
I have no. problems with this machine. I do clean the froth everyday, and descale when Im alerted to the need.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of Money
on March 21, 2024
Posted by: GMH
from Connecticut
Absolute waste of money. Wanted to upgrade my old Nespresso machine (with the separate frother machine). Now I have this garbage that barely frothes, gives a watery milk product, and even the extraction of coffee itself tastes like water. Have tried all sorts of cleaning "remedies" with no luck. Ready to give up on Nespresso altogether.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, March 25, 2024
Thank you for your review. We are sorry to learn you are experiencing issues with your Gran Lattissima machine. Your Nespresso machines come with at two-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. We’re available 24 hours a day and 7 days a week via our toll-free number 800-562-1465. Please do not hesitate to contact.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Features . . . If Only They Worked!
on September 19, 2025
Posted by: Kate
I bought this 3 years ago and, because of the price, I live with it, reluctantly. Two years ago, I gave up on that clever milk-adding contraption and just make plain old coffee with this maker. Love the original pods, love the tastes, but my next machine will be BASIC
Response from Nespresso USABy Chloe H., Customer Service, September 20, 2025
Thank you for your review, Kate. All machines are covered by at least a one-year warranty and we are always here to help. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bob
on January 13, 2026
Posted by: Bob27
I tried this machine and unfortunately my experience was discuss
Response from Nespresso USABy Kendall, Customer Service, January 15, 2026
Thank you for your review, Bob. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. If you ever need support with your Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA