Customer reviews from Nespresso USA
De'Longhi - 19-Bar Nespresso Gran Lattissima - Black
Average customer rating
3.9
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
65
4 Stars
8
3 Stars
7
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
70 out of
95)
Customer Reviews for De'Longhi - 19-Bar Nespresso Gran Lattissima - Black
Customer Rating
1
SUCKS
on January 18, 2024
Posted by: Sharon
from Wash., dc
The descale came on after 3 weeks and it won’t allow you to make a coffee until you descale it. You cannot make milk without making another coffee. So you cannot reheat milk. The machine automatically can start making a Ristetto before you have a chance to select what coffee you want. I have wasted more pods because of this machine. And it is ver yexoensive.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, January 19, 2024
Thank you for your review, Sharon. We certainly understand your frustration, and we hope you know that we're here to help. This is certainly not the intended experience for our valued customers, like you. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unimpressed
on December 8, 2022
Posted by: Trish
from California
[This review was collected as part of a promotion.] Really unimpressed with this machine. The milk frother dumps water into your drink before releasing any milk and the quality of foam is poor. We will stick with our Inissia and Barista.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review, Trish. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Gran Lattissima comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this Machine
on September 15, 2025
Posted by: TMS
from CO
I've had this machine for several years, not sure how long. This is my 3rd machine and I absolutely love it! I have a cappuccino with an espresso shot every day. The milk frother give me a great hot steamed milk and froth. The espresso adds just the right of hit.
I have no. problems with this machine. I do clean the froth everyday, and descale when Im alerted to the need.
I have no. problems with this machine. I do clean the froth everyday, and descale when Im alerted to the need.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of Money
on March 21, 2024
Posted by: GMH
from Connecticut
Absolute waste of money. Wanted to upgrade my old Nespresso machine (with the separate frother machine). Now I have this garbage that barely frothes, gives a watery milk product, and even the extraction of coffee itself tastes like water. Have tried all sorts of cleaning "remedies" with no luck. Ready to give up on Nespresso altogether.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, March 25, 2024
Thank you for your review. We are sorry to learn you are experiencing issues with your Gran Lattissima machine. Your Nespresso machines come with at two-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. We’re available 24 hours a day and 7 days a week via our toll-free number 800-562-1465. Please do not hesitate to contact.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Features . . . If Only They Worked!
on September 19, 2025
Posted by: Kate
I bought this 3 years ago and, because of the price, I live with it, reluctantly. Two years ago, I gave up on that clever milk-adding contraption and just make plain old coffee with this maker. Love the original pods, love the tastes, but my next machine will be BASIC
Response from Nespresso USABy Chloe H., Customer Service, September 20, 2025
Thank you for your review, Kate. All machines are covered by at least a one-year warranty and we are always here to help. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bob
on January 13, 2026
Posted by: Bob27
I tried this machine and unfortunately my experience was discuss
Response from Nespresso USABy Kendall, Customer Service, January 15, 2026
Thank you for your review, Bob. All machines come with a one-year warranty and a lifetime of troubleshooting assistance. If you ever need support with your Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
i hate u
on August 21, 2023
Posted by: bob27
from Zombabwe, patagonia
This product is not working like i wished to. When i cleaned up all parts seperatly in the dishwasher it broke. 0/10 do not reccommend !!! Gatito not approved
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, September 8, 2023
Thank you for your review, Josh, though we're sorry that you're still dissatisfied with your Gran Lattissima. Our machine experts are available for customers residing in the US at 800.562.1465, and you may reach us 24/7. We look forward to hearing from you and coming to a resolution.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Nespresso coffeemaker machine didn’t meet your expectations. It is unclear which Nespresso machine that you have purchased, however, most Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts would be pleased to provide you with assistance. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the features and ease of making drinks
on August 12, 2022
Posted by: Ems
from Spokane WA
[This review was collected as part of a promotion.] I bought this a month ago after the Nespresso machine I’d had for 12 years died. For the most part, I'm really happy with it. The features work well, it’s easy to produce and customize my favorite drinks.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA