Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
66
4 Stars
8
3 Stars
8
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
71 out of
96)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
1
Milk frother is terrible, pick a lattissima one!
on December 13, 2022
Posted by: ChriVan
from Houston
I purchased the machine on November 21st. From the start the milk frother has been trouble. It’s dumping tons of water, then 90% of the time there is no foam and you end up with a watery latte no matter what you picked. I’m currently on hold with customer server I’ve to exchange with a lattissima one. We have that machine already and it’s a dapper little thing that makes a perfect cappuccino every single time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 14, 2022
Thank you for your review. We are glad to see you spoke with a Machine Specialist regarding your Gran Lattissima machine. If you have any questions regarding the new Lattissima One machine, please contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance is also available at Nespresso.com/help, for your convenience. We appreciate the time you took to speak with us, ChriVan, and thank you for enjoying Nespresso since 2003.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on December 9, 2022
Posted by: Andrew
from Bala Cynwyd, PA
I bought this for myself and was really excited for my first nespresso, figured I’d go big. I was hugely disappointed by how difficult/confusing it was to operate. The machines milk frother drips/shoots all over the place and makes a mess, the cup size adjustments do not work properly, and the taste of the coffee was way off. I immediately returned it because for the price my expectations were not met. Big disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unimpressed
on December 8, 2022
Posted by: Trish
from California
[This review was collected as part of a promotion.] Really unimpressed with this machine. The milk frother dumps water into your drink before releasing any milk and the quality of foam is poor. We will stick with our Inissia and Barista.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review, Trish. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Gran Lattissima comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Morning cup!
on September 6, 2022
Posted by: LaVache
from Centennial Colorado
[This review was collected as part of a promotion.] Every morning I wake up thinking about which Nespresso flavor I will have today, and so far every cup taste great. The flavors intensity determines my selection based on the day I am going to have and the jolt I need to start my day. Loving my Nespresso !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love the features and ease of making drinks
on August 12, 2022
Posted by: Ems
from Spokane WA
[This review was collected as part of a promotion.] I bought this a month ago after the Nespresso machine I’d had for 12 years died. For the most part, I'm really happy with it. The features work well, it’s easy to produce and customize my favorite drinks.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee and Beyond.
on August 1, 2022
Posted by: Crayon
from Indiana
[This review was collected as part of a promotion.] I was using my regular Keurig and also enjoyed my coffee pretty much. My 14y/o son introduced me to Nespresso. I did not know much about it other than expresso machines. Then I started researching on Nespresso machines. Once I learned about it never looked back. I did not plan on buying Lattissma Gran since it's the more expensive. But once I checked it out and all of its features, I just could not resist. Now that I have owned it for a month I am so proud that I bought it. There are so many ways I can customize it depending on my liking. It's a great way to enjoy your Latte, macchiato, or whatever it is that fits your taste. Buy it and Enjoy it. And also it looks great on the kitchen counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE this machine!!!
on July 19, 2022
Posted by: Wowohwow87
from Austin, Texas
I had a hard time choosing between the lattissima machines, but I’m so glad I chose the Gran. Amazing coffee drinks at the push of a button. I’m so so happy! Also really beautiful on my kitchen counter :) price was steep but I’m ok with it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features super easy to use and consistent
on May 21, 2022
Posted by: sunspot
from Brooklyn, NY
Have been using nespresso original machines since 2001. For last 10 years been using a Latissima Plus and this replacement is just as good if not by far a better overall machine. Easier to use, clean, very consistent shots, etc. Just fantastic so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA