Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
66
4 Stars
8
3 Stars
7
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
70 out of
95)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
1
Not the same Quality Machine
on September 1, 2023
Posted by: TheSpargos
from Charlotte, NC
We had a Lattissima for years and loved it. When I bought the Gran Lattissima, I had the same level of expectations. Unfortunately, the machine is entirely unreliable. The milk frother has never worked properly, and I clean it thoroughly. The level of coffee dispersed for the same coffee selection varies each time. We absolutely hate this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, September 5, 2023
Thank you for your review. We are dismayed to learn your new Gran Lattissima machine didn’t meet your expectations. We can only imagine the frustration this may have caused, especially when you’re looking forward to a new machine. Your machine comes with a two-year warranty and a lifetime of troubleshooting. We offer repair and replacement services via our Assistance Service Program for out of warranty machines as well. If you are still experiencing issues, please do not hesitate to contact us via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy.
on September 27, 2023
Posted by: Tcohen
from FL
Got two machines, both broke down within a month.
Issues with the milk frother.
Issues with the milk frother.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, September 28, 2023
Thank you for your review, Tomer. We certainly understand your frustration, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty, and we offer a lifetime of comprehensive troubleshooting with our machine experts. We are glad to see that we've given a full refund for your defective machine. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wish we just bought Latisma pro the machine we had
on January 7, 2023
Posted by: Rc
from Los Angeles
This machine is flawed design . The bottom fills up with water and there is no way to empty without unplugging the machine and turning over dumping water into a bowl and dismantling everything to clean. Need to do after every use. I want to exchange. We just got it yesterday. I’m so upset. U have high hopes think the newest will be best and it’s not. Now I need to pack it all it and ship it back. Pain in the butt. I wish they would have warned me. Just told me to buy the latisma pro.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Rc. We are disappointed to learn that your Gran Lattissima has not met your expectations. We recommend pulling the Drip Grid & Tray forward to empty overflowed water supply. If you are still experiencing issues, we offer a lifetime of troubleshooting support through our toll free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience. You can also visit the Gran Lattissima section of Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on January 26, 2023
Posted by: Cy
from Georgia
I absolutely hate this machine! I have had espresso makers for over 10 years and I just ordered this one. Never had a cup of coffee the full mart never works I’m on the phone with customer service all the time. This is the second machine that they sent me and it’s still not working properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 27, 2023
Hi! Thank you for your review. We are dismayed to learn your Gran Lattissima is not working. We have arranged a call back from one of our Machine Experts. We recommend running the priming cycle through the machine weekly and we also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Gran Lattissima, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Works great until it DOESNT!!!
on April 8, 2024
Posted by: bob28
from Colorado
Machine worked well for about a year -year in a half, until the frother button plus the latte macchiato button stopped working so therefore no froth at all! great machine until it wasn't so am Super disappointed in Nespresso overall. I have had probably over 5 -6 machines in the past 15 years and I am pretty much done with Nespresso machines. They inevitably will stop working and I am sick and tired of sending back for repairs.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 9, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 10, 2024
Posted by: Abc
from Uk
It does not put the right quantity in for some of the coffees. Cappuccino it only fills the cup half way.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, August 12, 2024
Thank you for your question. We are dismayed to learn your Gran Lattissima is not working. We recommend filling your water tank with hot water (not boiling, as this can damage the tank) Tap water is perfect, just as hot as it can be, and placing the tank back onto the machine and allow the hot water to sit in the tank on the machine for about 40 minutes. After 40 minutes, you can try to run the priming cycle through the machine. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Gran Lattissima, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't waster your money!
on July 10, 2025
Posted by: Frustrated
from New Rochelle, NY
Dont waste your money! Nothing but issues, leaking water and the frother is useless, I have wasted $$ on capsules ruined after watery milk if and when it works. Spent hours on video calls, machine returned twice, hard to believe they performed any repairs, spend 10-15mins trying to get the milk to froth every morning is truly frustrating, been through the usual, full milk, shake the milk - descale every 2 mths rinse after every use. So disappinting as love the coffee, better off with a cheap espresso machine and stand alone frother frother
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, July 11, 2025
Thank you for your honest review. We're sorry to learn your machine doesn’t meet your expectations and want you to know we're here to help you with the best resolution possible. Please do not hesitate to contact us via our toll-free number 800-562—1465. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Features are not very practical
on September 3, 2025
Posted by: Umberto
from Pompano Beach Florida
I have been a member since 2001 and had many machines, my last was a Latissima Pro silver great machine which I had for almost 5yrs. It stopped heating and after attempted repairs replaced it with the Gran Latissima black. It has been only three days but at first look noticed many inconveniences: 1) the icons do not light up, just the circles so you don't know what you are pressing and you have to use a flashlight; 2) the bottom drip tray is not removable, so machine has to be disconnected and held upside down to empty liquid tray; 3) disposing of used capsules is tricky as container fills with excess liquid and has to be emptied carefully; 4) no led light (like the Pro) to see the density of your espresso while dripping; 4) the little moveable container to raise your cup for an espresso is impractical as it tipped easily and spilled my caffe!!! too many buttons increases the chances of breakdowns, who was the genius designer that came up with this design (sarcasm!)? So far, Capp and espresso coming out fine but after reading other reviews I'm crossing my fingers...the rating I gave is strictly for quality of machine's operation! All this info was taken down by repair operator.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., September 4, 2025
Thank you for your review, Umberto. We certainly understand your frustration and appreciate your candor. Your machine should not leak into the capsule container. Please call us. Machine experts are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA