Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
66
4 Stars
8
3 Stars
8
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
71 out of
96)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
5
Best coffee!
on July 16, 2023
Posted by: Chai
from Verona, NJ
I had mine for 3 years now. Its worth the price. Glad I bought this. Always get a good compliment from house visitors. Served us well for 3 years.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Inconsistent so returned it.
on June 4, 2023
Posted by: TeamMac
from San Diego
We had ours for just less than a month and was so disappointed we just returned it and bought a different espresso machine. We liked the espresso, but like other reviewers, the milk frothing function was inconsistent. Sometimes it would work then the next time it wouldn’t. We cleaned it over and over to no avail. We went through nespresso customer support, which was great, but it did nothing to prevent the issue with the milk frothing. After talking with someone in the store where we bought our machine, they told us that Nespresso was discontinuing the Original machines. Our experience along with this information lead us to return the machine and get a more traditional espresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 5, 2023
Thank you for your review. We understand your frustration with the Gran Lattissima machine. The Gran Lattissima machine comes with a two-year warranty and a lifetime of troubleshooting through Nespresso. If you have any questions about this, or our other Nespresso machines, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Please note: Nespresso has no intentions of discontinuing its OriginalLine machines or capsules.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not consistently great
on May 12, 2023
Posted by: Sad in central NY
from Auburn, NY
I’ve owned an inissia and pixie machine for years with the milk frothing pitchers and I love them so much. I’ve even converted other people to Nespresso machines when they came to my house for coffee. When my inissia died before Black Friday I decided it was time to treat myself to a new machine and I decided to upgrade (so I thought). I read reviews and watched videos debating between this and the creatista which was on sale for a similar price around that time. I picked this because I thought it would be more convenient, but I’d honestly rather use my old machine if I could than this. I really wish I tried the creatista instead. It’s not consistent. Sometimes you get milk out of the frother and sometimes it’s just hot water, you don’t get a great froth like the pitchers, the coffee is not hot enough, you don’t have as much cup size adjustment as with my old machine and it says you need to descale it’s so quickly. I don’t feel like it’s a consistently good machine. I find myself drinking more from my husband’s keurig now then my own machine and that makes me sad because my Nespresso was the best part of my day and I bought lots of capsules, but now I feel disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, May 13, 2023
Thank you for your review. We are delighted to learn you have enjoyed a selection of our machines, however, dismayed to learn your newest selection, the Gran Lattissima didn’t meet your expectations. Your machine comes with a two-year warranty and a Lifetime of troubleshooting via our toll-free number 1-800-562-1465. We have Machine Experts who can help resolve your machine issues or provide other options via our Assistance Service Program. Please do not hesitate to contact us should you need immediate assistance. We’re available 7 days a week between 8am – 10pm.
Written by a customer while visiting Nespresso USA
Customer Rating
5
awesome coffee maker!
on April 17, 2023
Posted by: TMS
from Denver, CO
[This review was collected as part of a promotion.] Just bought the Gran Latissma. Awesome coffee! Great selection from regular coffee to espresso and latte. Easy to use,
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy. Does not work like it’s supposed to
on March 15, 2023
Posted by: Selvia
from Raleigh, NC
I’m so upset I spent this much money on something that just doesn’t work. I was looking at this and a cheaper model but decided “you get what you pay for” and ended up going with this one. I clean it thoroughly but still it does not froth the milk and I have read the manual many times. Do not buy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 16, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on January 26, 2023
Posted by: Cy
from Georgia
I absolutely hate this machine! I have had espresso makers for over 10 years and I just ordered this one. Never had a cup of coffee the full mart never works I’m on the phone with customer service all the time. This is the second machine that they sent me and it’s still not working properly
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, January 27, 2023
Hi! Thank you for your review. We are dismayed to learn your Gran Lattissima is not working. We have arranged a call back from one of our Machine Experts. We recommend running the priming cycle through the machine weekly and we also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Gran Lattissima, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wish we just bought Latisma pro the machine we had
on January 7, 2023
Posted by: Rc
from Los Angeles
This machine is flawed design . The bottom fills up with water and there is no way to empty without unplugging the machine and turning over dumping water into a bowl and dismantling everything to clean. Need to do after every use. I want to exchange. We just got it yesterday. I’m so upset. U have high hopes think the newest will be best and it’s not. Now I need to pack it all it and ship it back. Pain in the butt. I wish they would have warned me. Just told me to buy the latisma pro.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Rc. We are disappointed to learn that your Gran Lattissima has not met your expectations. We recommend pulling the Drip Grid & Tray forward to empty overflowed water supply. If you are still experiencing issues, we offer a lifetime of troubleshooting support through our toll free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience. You can also visit the Gran Lattissima section of Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
User friendly and beautiful!
on December 17, 2022
Posted by: TXteacher67
from TX
Can't believe I waited so long to purchase this machine and so happy I finally treated myself to it! Making a variety of delicious, HOT and perfectly sized coffee drinks -in the mornings- has never been so easy. I love that I can adjust how much coffee I get from each pod and love how thick and "fluffy" the frothed milk comes out. The incredible variety of delicious flavors means I'll never get bored and there will always be a different flavor to try. This machine has it all: it's extremely user-friendly and uncomplicated and looks great in my kitchen. Love the functionality and aesthetics. Hoping it lasts a long, long time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA