Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
66
4 Stars
8
3 Stars
7
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
70 out of
95)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
5
Excellent Nespresso system
on August 26, 2023
Posted by: Vladimir
from Chicago
I am a long time Nespresso customer, and had to wait at least a few months before writing the machine review.
It is 10 months since I got it, nothing but the good things I can say about the machine. Coffee comes out hot , but luke warm. Great machine. Thank you
It is 10 months since I got it, nothing but the good things I can say about the machine. Coffee comes out hot , but luke warm. Great machine. Thank you
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I love it, but be aware of some hardware kinks.
on October 7, 2023
Posted by: SeattleLatteAddict
from Seattle, WA
Super easy to use! I typically buy lattes out 2-3x a day. This really does make decent lattes! There are some kinks that need to be fixed before the next model releases... For example - the frother issue everyone complains about, I've discovered I have similar problems but in my experience, it's easy to self-resolve. If I remove the milk container and put it back, or switch the dial to remove/clean, etc and then back to milk, it works fine. The key is to test the milk buttons briefly before use into your cleaning cup, which is a bit annoying but it works fine if you verify it before starting your actual drink. So far it's still the easiest latte maker that actually makes lattes and macchiatos without me having to mess with frothing and all that other nonsense.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on October 19, 2023
Posted by: Mayflower
Great product!! Def made my Starbucks trips go down.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on October 25, 2023
Posted by: Alima
from Florida
[This review was collected as part of a promotion.] I love the caramel pods and the Honduras coffee pods also, they are for my grand lattisima which I also love. I'm very happy with Nesspresso products
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso is the best!
on December 2, 2023
Posted by: Arcd
from Palm beach
[This review was collected as part of a promotion.] I bought my third Nespresso machine a week ago, and I am so happy with it. The old one, Lattissima is stil working, I bought it exactly 15 years ago, I will donate to a friend. The new machine had more coffee options, self cleaning, descaling messages, easy to use the coffee tastes good. I love it, highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
It is fast and easy to clean.
on January 4, 2024
Posted by: Boss
from Washington
Deep falver unstoppable performance. I run home jest for a cup of ☕ .
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not worth the $$
on December 29, 2021
Posted by: Ana
from Michigan
When I first started using my machine I loved it! Great latte's and fun to use. 3 weeks into using it, the milk frother no longer works and the volume of liquid in each cup on the same selected setting is very different. I kept it perfectly clean according to directions, descaled the machine, did a factory reset, nothing fixed it. For the high cost of this machine I am super disappointed and now unsure of what to purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Thank you for your review, Ana, and we are disappointed to hear about the issue with your Gran Lattissima. We stand by our all of our products, and have machine experts that would be happy to assist you with troubleshooting services. They can be reached directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Espresso not so great milk dispenser
on April 11, 2024
Posted by: Gina
from Tampa, FL
I have had my machine for over a year and the espresso brewing is great, I enjoy it. My biggest complaint would be when trying to brew a cappuccino or use the hot milk or foam feature. It seems the machine dispenses more hot water than milk. The milk dispenser was one of the features that drew me to this particular espresso machine yet i find myself never using it because of the previously mentioned issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, April 12, 2024
Thank you for your review, Gina. All our machines come with at least a one-year warranty. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We'll be happy to help assist you.
Written by a customer while visiting Nespresso USA