Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
66
4 Stars
8
3 Stars
8
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
71 out of
96)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
5
Love it
on October 19, 2023
Posted by: Mayflower
Great product!! Def made my Starbucks trips go down.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I love it, but be aware of some hardware kinks.
on October 7, 2023
Posted by: SeattleLatteAddict
from Seattle, WA
Super easy to use! I typically buy lattes out 2-3x a day. This really does make decent lattes! There are some kinks that need to be fixed before the next model releases... For example - the frother issue everyone complains about, I've discovered I have similar problems but in my experience, it's easy to self-resolve. If I remove the milk container and put it back, or switch the dial to remove/clean, etc and then back to milk, it works fine. The key is to test the milk buttons briefly before use into your cleaning cup, which is a bit annoying but it works fine if you verify it before starting your actual drink. So far it's still the easiest latte maker that actually makes lattes and macchiatos without me having to mess with frothing and all that other nonsense.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy.
on September 27, 2023
Posted by: Tcohen
from FL
Got two machines, both broke down within a month.
Issues with the milk frother.
Issues with the milk frother.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, September 28, 2023
Thank you for your review, Tomer. We certainly understand your frustration, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty, and we offer a lifetime of comprehensive troubleshooting with our machine experts. We are glad to see that we've given a full refund for your defective machine. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine investment i've made
on September 6, 2023
Posted by: Bjorn
from Stillwater, Oklahoma
Being a big coffee lover i tried filter and ground bean machines before. I was put off innitially by the hefty price, but when compared to the functionality it's actually a steal!
I've tried every Nespresso capsule variant by now and my favorite is the Napoli which makes for a excellent cappuchino at the press of just 1 button :)
I've tried every Nespresso capsule variant by now and my favorite is the Napoli which makes for a excellent cappuchino at the press of just 1 button :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not the same Quality Machine
on September 1, 2023
Posted by: TheSpargos
from Charlotte, NC
We had a Lattissima for years and loved it. When I bought the Gran Lattissima, I had the same level of expectations. Unfortunately, the machine is entirely unreliable. The milk frother has never worked properly, and I clean it thoroughly. The level of coffee dispersed for the same coffee selection varies each time. We absolutely hate this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, September 5, 2023
Thank you for your review. We are dismayed to learn your new Gran Lattissima machine didn’t meet your expectations. We can only imagine the frustration this may have caused, especially when you’re looking forward to a new machine. Your machine comes with a two-year warranty and a lifetime of troubleshooting. We offer repair and replacement services via our Assistance Service Program for out of warranty machines as well. If you are still experiencing issues, please do not hesitate to contact us via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Nespresso system
on August 26, 2023
Posted by: Vladimir
from Chicago
I am a long time Nespresso customer, and had to wait at least a few months before writing the machine review.
It is 10 months since I got it, nothing but the good things I can say about the machine. Coffee comes out hot , but luke warm. Great machine. Thank you
It is 10 months since I got it, nothing but the good things I can say about the machine. Coffee comes out hot , but luke warm. Great machine. Thank you
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
i hate u
on August 21, 2023
Posted by: bob27
from Zombabwe, patagonia
This product is not working like i wished to. When i cleaned up all parts seperatly in the dishwasher it broke. 0/10 do not reccommend !!! Gatito not approved
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, September 8, 2023
Thank you for your review, Josh, though we're sorry that you're still dissatisfied with your Gran Lattissima. Our machine experts are available for customers residing in the US at 800.562.1465, and you may reach us 24/7. We look forward to hearing from you and coming to a resolution.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Nespresso coffeemaker machine didn’t meet your expectations. It is unclear which Nespresso machine that you have purchased, however, most Nespresso machines come with at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts would be pleased to provide you with assistance. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t purchase
on July 21, 2023
Posted by: Amj1991
Expensive, difficult to use, even more difficult to clean, and now only 10 months after purchase stuck in descaling mode despite repeated attempts to solve the issue. I’ve owned many different types of espresso and coffee machines and I’m incredibly disappointed in this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA