Customer reviews from Nespresso USA
De'Longhi - 19-Bar Nespresso Gran Lattissima - Black
Average customer rating
3.9
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
64
4 Stars
8
3 Stars
6
2 Stars
4
1 Star
19
75%of customers recommend this product.
(
69 out of
92)
Customer Reviews for De'Longhi - 19-Bar Nespresso Gran Lattissima - Black
Customer Rating
5
Love it
on October 19, 2023
Posted by: Mayflower
Great product!! Def made my Starbucks trips go down.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on October 25, 2023
Posted by: Alima
from Florida
[This review was collected as part of a promotion.] I love the caramel pods and the Honduras coffee pods also, they are for my grand lattisima which I also love. I'm very happy with Nesspresso products
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso is the best!
on December 2, 2023
Posted by: Arcd
from Palm beach
[This review was collected as part of a promotion.] I bought my third Nespresso machine a week ago, and I am so happy with it. The old one, Lattissima is stil working, I bought it exactly 15 years ago, I will donate to a friend. The new machine had more coffee options, self cleaning, descaling messages, easy to use the coffee tastes good. I love it, highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
It is fast and easy to clean.
on January 4, 2024
Posted by: Boss
from Washington
Deep falver unstoppable performance. I run home jest for a cup of ☕ .
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not worth the $$
on December 29, 2021
Posted by: Ana
from Michigan
When I first started using my machine I loved it! Great latte's and fun to use. 3 weeks into using it, the milk frother no longer works and the volume of liquid in each cup on the same selected setting is very different. I kept it perfectly clean according to directions, descaled the machine, did a factory reset, nothing fixed it. For the high cost of this machine I am super disappointed and now unsure of what to purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, December 30, 2021
Thank you for your review, Ana, and we are disappointed to hear about the issue with your Gran Lattissima. We stand by our all of our products, and have machine experts that would be happy to assist you with troubleshooting services. They can be reached directly at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Espresso not so great milk dispenser
on April 11, 2024
Posted by: Gina
from Tampa, FL
I have had my machine for over a year and the espresso brewing is great, I enjoy it. My biggest complaint would be when trying to brew a cappuccino or use the hot milk or foam feature. It seems the machine dispenses more hot water than milk. The milk dispenser was one of the features that drew me to this particular espresso machine yet i find myself never using it because of the previously mentioned issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, April 12, 2024
Thank you for your review, Gina. All our machines come with at least a one-year warranty. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not the same Quality Machine
on September 1, 2023
Posted by: TheSpargos
from Charlotte, NC
We had a Lattissima for years and loved it. When I bought the Gran Lattissima, I had the same level of expectations. Unfortunately, the machine is entirely unreliable. The milk frother has never worked properly, and I clean it thoroughly. The level of coffee dispersed for the same coffee selection varies each time. We absolutely hate this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, September 5, 2023
Thank you for your review. We are dismayed to learn your new Gran Lattissima machine didn’t meet your expectations. We can only imagine the frustration this may have caused, especially when you’re looking forward to a new machine. Your machine comes with a two-year warranty and a lifetime of troubleshooting. We offer repair and replacement services via our Assistance Service Program for out of warranty machines as well. If you are still experiencing issues, please do not hesitate to contact us via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy.
on September 27, 2023
Posted by: Tcohen
from FL
Got two machines, both broke down within a month.
Issues with the milk frother.
Issues with the milk frother.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, September 28, 2023
Thank you for your review, Tomer. We certainly understand your frustration, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty, and we offer a lifetime of comprehensive troubleshooting with our machine experts. We are glad to see that we've given a full refund for your defective machine. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA