Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
66
4 Stars
8
3 Stars
7
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
70 out of
95)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
1
Disappointed
on December 9, 2022
Posted by: Andrew
from Bala Cynwyd, PA
I bought this for myself and was really excited for my first nespresso, figured I’d go big. I was hugely disappointed by how difficult/confusing it was to operate. The machines milk frother drips/shoots all over the place and makes a mess, the cup size adjustments do not work properly, and the taste of the coffee was way off. I immediately returned it because for the price my expectations were not met. Big disappointment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Milk frother is terrible, pick a lattissima one!
on December 13, 2022
Posted by: ChriVan
from Houston
I purchased the machine on November 21st. From the start the milk frother has been trouble. It’s dumping tons of water, then 90% of the time there is no foam and you end up with a watery latte no matter what you picked. I’m currently on hold with customer server I’ve to exchange with a lattissima one. We have that machine already and it’s a dapper little thing that makes a perfect cappuccino every single time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 14, 2022
Thank you for your review. We are glad to see you spoke with a Machine Specialist regarding your Gran Lattissima machine. If you have any questions regarding the new Lattissima One machine, please contact us any time at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance is also available at Nespresso.com/help, for your convenience. We appreciate the time you took to speak with us, ChriVan, and thank you for enjoying Nespresso since 2003.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Lattes Everyday
on October 9, 2025
Posted by: Toolmaker85
from Franklin, WI
I've had this product for about 2 years now and LOVE IT!!! I can make cold or hot coffees/lattes that rival any coffee shop. The machine has worked flawlessly for over 2 years now. Now that I have down how to take care of the Frother it is not as much of a pain as Nespresso makes it to be. Would be glad to write my own maintenance and cleaning vs what Nespresso instruction are.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love This Machine!
on September 8, 2019
Posted by: burnsjs1984
from Grandville, MI
[This review was collected as part of a promotion.] If you want a great cup of Cappuccino, Latte, Macchiato Latte, Espresso.....this is your machine! This is like going to a coffee shop and getting an expensive drink right at home. With the Gran Lattissima you can add just a little froth, hot milk, flat milk also. I made pretty much every variety and every person that tried it like it. It came with a variety of flavors and coffee strengths of pods as well as decaffeinated. And a plus for the environment..the pods are recyclable. There are two cons with this machine (nothing major and nothing to do with the quality of the machine) which is why I didn't give it 5 stars. One is that it is very confusing on how to work the machine with all of the buttons. I watched a few of the videos online and still do not completely understand all of the buttons and the instructions that come with it are not completely clear.. Two, although I know they want the highest quality coffee drink from the machine the pods are a little expensive. But it is less expensive than going to a coffee shop every day! Go buy this machine, you will not be disappointed.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
awesome coffee maker!
on April 17, 2023
Posted by: TMS
from Denver, CO
[This review was collected as part of a promotion.] Just bought the Gran Latissma. Awesome coffee! Great selection from regular coffee to espresso and latte. Easy to use,
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Inconsistent so returned it.
on June 4, 2023
Posted by: TeamMac
from San Diego
We had ours for just less than a month and was so disappointed we just returned it and bought a different espresso machine. We liked the espresso, but like other reviewers, the milk frothing function was inconsistent. Sometimes it would work then the next time it wouldn’t. We cleaned it over and over to no avail. We went through nespresso customer support, which was great, but it did nothing to prevent the issue with the milk frothing. After talking with someone in the store where we bought our machine, they told us that Nespresso was discontinuing the Original machines. Our experience along with this information lead us to return the machine and get a more traditional espresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 5, 2023
Thank you for your review. We understand your frustration with the Gran Lattissima machine. The Gran Lattissima machine comes with a two-year warranty and a lifetime of troubleshooting through Nespresso. If you have any questions about this, or our other Nespresso machines, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Please note: Nespresso has no intentions of discontinuing its OriginalLine machines or capsules.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very pleased customer
on December 5, 2023
Posted by: DHG
from Phoenix AZ USA
I’ve had this machine for a little over a month and I’m very pleased with it. Early on I used it for an event at which we produced about 150 brews in about three hours and had no problems with the machine. At that rate of production the built-in milk frother seemed awkward and we supplemented it with an
Aeroccino 3 that we had available. However, for home or office use I find it works perfectly well and the ability to create a latte or cappuccino at the touch of one button is very nice.
Aeroccino 3 that we had available. However, for home or office use I find it works perfectly well and the ability to create a latte or cappuccino at the touch of one button is very nice.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Could be better in lattes/cappuccinos
on December 28, 2023
Posted by: JosieNYC
from Queens, NY
This is my 3rd nespresso in 14 yrs. My first lasted me 12 yrs because the compressor went out and my other just broke a few months ago, it lasted 10 years. I have 2 of them in 2 kitchens. It is great for making espresso but for latte/cappuccino it isn’t hot. It comes out warm. They need to work in making that unit for making lattes and cappuccino. I got my money worth on these machines.
I would recommend this to a friend!
Response from Nespresso USABy Kendall, December 29, 2023
Thank you for your honest review. We are sorry to hear you are disappointed with your Nespresso machine. This state-of-the-art machine is designed to brew each blend to the specific programmed temperature that is best suited to that blend. Quality is especially important to us, so the coffee brews to its ideal temperature without burning. If you ever need support with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We'll be happy to help assist you.
Written by a customer while visiting Nespresso USA