Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
66
4 Stars
8
3 Stars
8
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
71 out of
96)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
1
Latte / Milk functions don't work.
on August 16, 2024
Posted by: Pritesh76
from The Woodlands, TX
Bought this 2 years ago.
We struggled to get the milk functions working. Can't do cappuccinos / lattes/ hot milk, etc.
barely works for cow's milk. doesn't work at all for any alternatives. Called Nespresso customer care line and was told this machine won't work for almond / oat milk, etc.
so basically, this is an expensive espresso maker. does the function of the cheapest one without the milk functions.
We struggled to get the milk functions working. Can't do cappuccinos / lattes/ hot milk, etc.
barely works for cow's milk. doesn't work at all for any alternatives. Called Nespresso customer care line and was told this machine won't work for almond / oat milk, etc.
so basically, this is an expensive espresso maker. does the function of the cheapest one without the milk functions.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, August 17, 2024
Thank you for your review. We're dismayed to learn that the milk portion of your Gran Lattissima isn't working as expected. We appreciate the opportunity to assist you. Your milk frother creates froth from the protein and fat content of your milk. While 2% milk will create the best froth, you can still use this machine with almond, or oat milk. Your frothing results will heavily depend on the brand you choose. Almond Breeze almond milk and Oat milk work best for non-dairy options. Always shake your milk in the carton well, to emulsify the proteins that tend to coagulate at the bottom of the carton, before pouring milk into your device. Not shaking the milk carton first can cause poor froth results. Please kindly be advised that your machine comes with a lifetime of troubleshooting service. If this hasn't improved your froth results, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on August 10, 2024
Posted by: Abc
from Uk
It does not put the right quantity in for some of the coffees. Cappuccino it only fills the cup half way.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, August 12, 2024
Thank you for your question. We are dismayed to learn your Gran Lattissima is not working. We recommend filling your water tank with hot water (not boiling, as this can damage the tank) Tap water is perfect, just as hot as it can be, and placing the tank back onto the machine and allow the hot water to sit in the tank on the machine for about 40 minutes. After 40 minutes, you can try to run the priming cycle through the machine. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Gran Lattissima, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Espresso not so great milk dispenser
on April 11, 2024
Posted by: Gina
from Tampa, FL
I have had my machine for over a year and the espresso brewing is great, I enjoy it. My biggest complaint would be when trying to brew a cappuccino or use the hot milk or foam feature. It seems the machine dispenses more hot water than milk. The milk dispenser was one of the features that drew me to this particular espresso machine yet i find myself never using it because of the previously mentioned issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, April 12, 2024
Thank you for your review, Gina. All our machines come with at least a one-year warranty. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We'll be happy to help assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Works great until it DOESNT!!!
on April 8, 2024
Posted by: bob28
from Colorado
Machine worked well for about a year -year in a half, until the frother button plus the latte macchiato button stopped working so therefore no froth at all! great machine until it wasn't so am Super disappointed in Nespresso overall. I have had probably over 5 -6 machines in the past 15 years and I am pretty much done with Nespresso machines. They inevitably will stop working and I am sick and tired of sending back for repairs.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, April 9, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of Money
on March 21, 2024
Posted by: GMH
from Connecticut
Absolute waste of money. Wanted to upgrade my old Nespresso machine (with the separate frother machine). Now I have this garbage that barely frothes, gives a watery milk product, and even the extraction of coffee itself tastes like water. Have tried all sorts of cleaning "remedies" with no luck. Ready to give up on Nespresso altogether.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, March 25, 2024
Thank you for your review. We are sorry to learn you are experiencing issues with your Gran Lattissima machine. Your Nespresso machines come with at two-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. We’re available 24 hours a day and 7 days a week via our toll-free number 800-562-1465. Please do not hesitate to contact.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use for a busy family!
on January 27, 2024
Posted by: Abs24
[This review was collected as part of a promotion.] I bought this for the ease of making multiple beverages, and having the milk frother included. It has been easy to use and clean up has been great too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Gran Lattissima- wonderful, but not perfect.
on January 20, 2024
Posted by: LungoPlease
from Olive Branch, MS
Let me start by saying I purchased my machine just before COVID went crazy, so I have had it well over three years. It works wonderfully, but it is not without its quirks. I almost exclusively use it for lattes, flat whites, and cappuccinos. People that are having trouble are likely not fully understanding the directions for maintenance.
I always prime the RCS before making milk drinks by running the self clean cycle followed by dispensing hot milk. As soon as the RCS begins dispensing milk I press the hot milk button to stop the cycle. Empty and rinse cup and make my drink. This is why I rate it 4 stars instead of 5. The drinks are always 5 out of 5 and hot.
The only real issue I have ever had is that the the selector knob of the RCS got chewed up in the garbage disposal. Called in, and entire replacement RCS was on the way and was reasonably priced.
I always prime the RCS before making milk drinks by running the self clean cycle followed by dispensing hot milk. As soon as the RCS begins dispensing milk I press the hot milk button to stop the cycle. Empty and rinse cup and make my drink. This is why I rate it 4 stars instead of 5. The drinks are always 5 out of 5 and hot.
The only real issue I have ever had is that the the selector knob of the RCS got chewed up in the garbage disposal. Called in, and entire replacement RCS was on the way and was reasonably priced.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
SUCKS
on January 18, 2024
Posted by: Sharon
from Wash., dc
The descale came on after 3 weeks and it won’t allow you to make a coffee until you descale it. You cannot make milk without making another coffee. So you cannot reheat milk. The machine automatically can start making a Ristetto before you have a chance to select what coffee you want. I have wasted more pods because of this machine. And it is ver yexoensive.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, January 19, 2024
Thank you for your review, Sharon. We certainly understand your frustration, and we hope you know that we're here to help. This is certainly not the intended experience for our valued customers, like you. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA