Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
66
4 Stars
8
3 Stars
8
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
71 out of
96)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
5
I love this Machine
on September 15, 2025
Posted by: TMS
from CO
I've had this machine for several years, not sure how long. This is my 3rd machine and I absolutely love it! I have a cappuccino with an espresso shot every day. The milk frother give me a great hot steamed milk and froth. The espresso adds just the right of hit.
I have no. problems with this machine. I do clean the froth everyday, and descale when Im alerted to the need.
I have no. problems with this machine. I do clean the froth everyday, and descale when Im alerted to the need.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great product!
on September 4, 2025
Posted by: jhon
from new york
This coffee machine is a game-changer! It brews rich, flavorful coffee in minutes and is super easy to use and clean. Every cup tastes like it came from a café!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Features are not very practical
on September 3, 2025
Posted by: Umberto
from Pompano Beach Florida
I have been a member since 2001 and had many machines, my last was a Latissima Pro silver great machine which I had for almost 5yrs. It stopped heating and after attempted repairs replaced it with the Gran Latissima black. It has been only three days but at first look noticed many inconveniences: 1) the icons do not light up, just the circles so you don't know what you are pressing and you have to use a flashlight; 2) the bottom drip tray is not removable, so machine has to be disconnected and held upside down to empty liquid tray; 3) disposing of used capsules is tricky as container fills with excess liquid and has to be emptied carefully; 4) no led light (like the Pro) to see the density of your espresso while dripping; 4) the little moveable container to raise your cup for an espresso is impractical as it tipped easily and spilled my caffe!!! too many buttons increases the chances of breakdowns, who was the genius designer that came up with this design (sarcasm!)? So far, Capp and espresso coming out fine but after reading other reviews I'm crossing my fingers...the rating I gave is strictly for quality of machine's operation! All this info was taken down by repair operator.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., September 4, 2025
Thank you for your review, Umberto. We certainly understand your frustration and appreciate your candor. Your machine should not leak into the capsule container. Please call us. Machine experts are available 24/7 at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible, long lasting machine
on July 20, 2025
Posted by: Nate
from Ohio
I've had an older model for nearly 10 years. With consistent cleaning & descaling it's worked great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't waster your money!
on July 10, 2025
Posted by: Frustrated
from New Rochelle, NY
Dont waste your money! Nothing but issues, leaking water and the frother is useless, I have wasted $$ on capsules ruined after watery milk if and when it works. Spent hours on video calls, machine returned twice, hard to believe they performed any repairs, spend 10-15mins trying to get the milk to froth every morning is truly frustrating, been through the usual, full milk, shake the milk - descale every 2 mths rinse after every use. So disappinting as love the coffee, better off with a cheap espresso machine and stand alone frother frother
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, July 11, 2025
Thank you for your honest review. We're sorry to learn your machine doesn’t meet your expectations and want you to know we're here to help you with the best resolution possible. Please do not hesitate to contact us via our toll-free number 800-562—1465. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on January 1, 2025
Posted by: Liza
from Michigan
So happy! I’ve had this machine for over 2 years. Wonderful.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on December 24, 2024
Posted by: ScottySpice
from Irvine, CA
Unfortunately I have to agree with other commenters that the milk frothing function on this machine is disappointing, especially considering the price of the machine. I typically use whole milk, and the temperature and texture of the milk froth is inconsistent at best and watery at worst. I have a Vertuo and separate milk frother that give better results for a third of the price. Can't recommend this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good Latte
on December 7, 2024
Posted by: Cici
from California
Got it couple months ago because of the milk frother I couldn’t figure out the size of the milk but check the manual and I asked in the Nespresso store so good to go love my latte every morning everyone in the house enjoy it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA