Customer reviews from Nespresso USA
De'Longhi - Nespresso Gran Lattissima - Black
Average customer rating
3.9
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
66
4 Stars
8
3 Stars
8
2 Stars
4
1 Star
20
74%of customers recommend this product.
(
71 out of
96)
Customer Reviews for De'Longhi - Nespresso Gran Lattissima - Black
Customer Rating
4
Gran Lattissima- wonderful, but not perfect.
on January 20, 2024
Posted by: LungoPlease
from Olive Branch, MS
Let me start by saying I purchased my machine just before COVID went crazy, so I have had it well over three years. It works wonderfully, but it is not without its quirks. I almost exclusively use it for lattes, flat whites, and cappuccinos. People that are having trouble are likely not fully understanding the directions for maintenance.
I always prime the RCS before making milk drinks by running the self clean cycle followed by dispensing hot milk. As soon as the RCS begins dispensing milk I press the hot milk button to stop the cycle. Empty and rinse cup and make my drink. This is why I rate it 4 stars instead of 5. The drinks are always 5 out of 5 and hot.
The only real issue I have ever had is that the the selector knob of the RCS got chewed up in the garbage disposal. Called in, and entire replacement RCS was on the way and was reasonably priced.
I always prime the RCS before making milk drinks by running the self clean cycle followed by dispensing hot milk. As soon as the RCS begins dispensing milk I press the hot milk button to stop the cycle. Empty and rinse cup and make my drink. This is why I rate it 4 stars instead of 5. The drinks are always 5 out of 5 and hot.
The only real issue I have ever had is that the the selector knob of the RCS got chewed up in the garbage disposal. Called in, and entire replacement RCS was on the way and was reasonably priced.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features super easy to use and consistent
on May 21, 2022
Posted by: sunspot
from Brooklyn, NY
Have been using nespresso original machines since 2001. For last 10 years been using a Latissima Plus and this replacement is just as good if not by far a better overall machine. Easier to use, clean, very consistent shots, etc. Just fantastic so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee and Beyond.
on August 1, 2022
Posted by: Crayon
from Indiana
[This review was collected as part of a promotion.] I was using my regular Keurig and also enjoyed my coffee pretty much. My 14y/o son introduced me to Nespresso. I did not know much about it other than expresso machines. Then I started researching on Nespresso machines. Once I learned about it never looked back. I did not plan on buying Lattissma Gran since it's the more expensive. But once I checked it out and all of its features, I just could not resist. Now that I have owned it for a month I am so proud that I bought it. There are so many ways I can customize it depending on my liking. It's a great way to enjoy your Latte, macchiato, or whatever it is that fits your taste. Buy it and Enjoy it. And also it looks great on the kitchen counter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not consistently great
on May 12, 2023
Posted by: Sad in central NY
from Auburn, NY
I’ve owned an inissia and pixie machine for years with the milk frothing pitchers and I love them so much. I’ve even converted other people to Nespresso machines when they came to my house for coffee. When my inissia died before Black Friday I decided it was time to treat myself to a new machine and I decided to upgrade (so I thought). I read reviews and watched videos debating between this and the creatista which was on sale for a similar price around that time. I picked this because I thought it would be more convenient, but I’d honestly rather use my old machine if I could than this. I really wish I tried the creatista instead. It’s not consistent. Sometimes you get milk out of the frother and sometimes it’s just hot water, you don’t get a great froth like the pitchers, the coffee is not hot enough, you don’t have as much cup size adjustment as with my old machine and it says you need to descale it’s so quickly. I don’t feel like it’s a consistently good machine. I find myself drinking more from my husband’s keurig now then my own machine and that makes me sad because my Nespresso was the best part of my day and I bought lots of capsules, but now I feel disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, May 13, 2023
Thank you for your review. We are delighted to learn you have enjoyed a selection of our machines, however, dismayed to learn your newest selection, the Gran Lattissima didn’t meet your expectations. Your machine comes with a two-year warranty and a Lifetime of troubleshooting via our toll-free number 1-800-562-1465. We have Machine Experts who can help resolve your machine issues or provide other options via our Assistance Service Program. Please do not hesitate to contact us should you need immediate assistance. We’re available 7 days a week between 8am – 10pm.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine!
on November 18, 2023
Posted by: island1027
from Peoria, AZ
I have had this Nespresso machine for about 3 to 4 years now. It has always worked beautifully and the coffee is ridiculously amazing! I have not had any issues with it & I have tried all of the features, every size, with the frother and without. Best machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use for a busy family!
on January 27, 2024
Posted by: Abs24
[This review was collected as part of a promotion.] I bought this for the ease of making multiple beverages, and having the milk frother included. It has been easy to use and clean up has been great too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love It after 2 Years
on February 24, 2026
Posted by: Love Lattes
from Wisconsin
I have had my Gran Lattissima machine for almost 2 years now. I waited to write a review. Love it. I can't say enough about this machine. My family can't say enough about the coffees I give them.
I have to say it took a little to get used to the frother. To me it is less of a pain then cleaning the Aeroccino which I used to have. I do things totally different than Nespresso instructions for care. I know this machine doesn't get good ratings because of the frother. I have to say I have no problems with the frother because of my system of maintenance. People have problems with their frothing because of the lack of cleaning on the frother, guaranteed.
1st - if I'm making multiple coffees in a row I do not go through the cleaning cycle as Nespresso instructs, that is a waste.
2nd - Immediatly after use I run the clean cycle . Then I do a quick rinse on the top components of the frother by taking off the tube and the side twist and lock piece that connects to the machine. I run water through the tube, side piece taken out and the rest of the top leaving the other 2 pieces attached. I leave the milk in the container as I only clean that every few weeks in the dishwasher. or when I feel it is necessary. The process takes less then 30 seconds and is way more easy then cleaning the baked on milk in the Aeroccino.
3rd - Every few months I put about 1/2" of vinegar in a clean milk container and run 1 froth cycle. I let it sit there for about 10 minutes and run the froth cycle again & again until I use up all the vinegar in the container. After this you will need to fill the milk container with water about 1/4 of the way up and just run the froth cycle until you get rid of the vinegar smell. I'm sure the Nespresso cleaning solution would work as well.
2nd - Immediatly after use I run the clean cycle . Then I do a quick rinse on the top components of the frother by taking off the tube and the side twist and lock piece that connects to the machine. I run water through the tube, side piece taken out and the rest of the top leaving the other 2 pieces attached. I leave the milk in the container as I only clean that every few weeks in the dishwasher. or when I feel it is necessary. The process takes less then 30 seconds and is way more easy then cleaning the baked on milk in the Aeroccino.
3rd - Every few months I put about 1/2" of vinegar in a clean milk container and run 1 froth cycle. I let it sit there for about 10 minutes and run the froth cycle again & again until I use up all the vinegar in the container. After this you will need to fill the milk container with water about 1/4 of the way up and just run the froth cycle until you get rid of the vinegar smell. I'm sure the Nespresso cleaning solution would work as well.
The result is fluffy froth for every cup of Nespresso I have. I also use 1/2 & 1/2 and get a great tasting bonus in every latte.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best espresso — quickly, easily, and no mess
on August 28, 2019
Posted by: picoblanco
from Berkeley CA
[This review was collected as part of a promotion.] I have been making myself lattes for years, but this is my first ever Nespresso machine. I love making my drinks the old fashioned way, but this machine is soooo much quicker, cleaner, and easier. We switched to the Gran Lattissima because my fiance was always too intimidated to use my old machine. I also love that when other people are visiting, they are able to make their own drinks rather than wait for me to wake up or get home to make them one. This thing can be used by anybody to make the perfect coffee drinks.
This thing is gorgeous. It looks so high class and so simplistically elegant. I love walking in to the kitchen and seeing this beauty on the counter. It makes me smile every time. The design is super modern and looks like Apple made an espresso machine.
It can make any kind of drink that you want. While I personally prefer to drink lattes almost all the time, this machine can do so much more. It has 9 different recipes that can all be customized and dont require anything more than clicking a button.
It makes the perfect espresso every single time. With my manual espresso machine I was always having to adjust the settings for each unique brand and roast of coffee bean. This meant that I was only getting the perfect pour after I had perfected the settings for my newest roast (and I love trying new roasts.) With this machine, I can try all kinds of new pods and every single one of them comes out with a beautiful color and rich creamy top.
Nespresso is more environmentally friendly than I had realized. At first I was hesitant to get this machine because I hated the idea of throwing pods in the trash after every coffee. I was sold when I found out about their recycling program. When you order your pods, make sure you opt in to receive a free recycling bag. You can put all your used pods in it and get free shipping to send them back to Nespresso to be properly recycled.
Overall I have been super impressed with the Gran Lattissima. I never thought I would get rid of my manual espresso machine and I cant believe that I am now excited to do just that. This machine makes just as good of coffee and removes 100% of the hassle and mess that I am used to. I have already recommended it to my friends and I definitely recommend it to anyone else that is looking for a great espresso with no effort or skills required.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA