Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,353 Reviews)
Rating breakdown 7,353 reviews
5 Stars
5,726
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,250 out of
3,766)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Replaced my Breville with this DeLonghi. Love it!!
on October 7, 2021
Posted by: MarcM
from Boynton Beach, FL
My wife and I were treated to a few cups of Nespresso while visiting our friends and I immediately fell in love. I first bought the much less expensive Breville but thought it was cheaply made so I returned it and bought this DeLonghi, which our friends have. What a perfect machine. It simply works simply, perfectly, and easily and produces perfect cups of coffee each time. If I have any complaint it would be that the coffee doesn’t come out absolutely steaming, piping hot—it’s definitely hot but I wish it was even hotter.
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer service, October 8, 2021
Thank you for your review, Marc. The temperature of your VertuoLine capsules is controlled by the information programmed into the barcode of each blend. You may, however, pre-heat your mug of choice by running a cleaning cycle with your XX machine. Instructions for this can be found on Nespresso.com/help, and you may contact us any time at 800-562-1465 with any additional questions. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I should have bought one sooner!
on October 6, 2021
Posted by: Lpf2425
from Houston
I have wanted a Nespresso for 20 years. After a rough year I decided to treat myself, and I should have done it sooner! I love my Vertuo Plus and recommend it to everyone. It makes fantastic coffee and espresso and brews consistently.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on October 4, 2021
Posted by: BrookG
I'm so thoroughly obsessed with this product it's seriously changed our lives it tastes good it smells good as a good mouthfield's easy to use I can make it while holding a baby on one hip Highly recommend to anyone it's the best coffee out there Nespresso Vertuoline Intense Assortment, 10 Count (Pack of 4)
Written by a customer while visiting influenster.com
Customer Rating
5
We love our Vertuo Plus
on October 1, 2021
Posted by: Katpra
from Shaker Heights OH
We have used our Vertuo Plus for 3 years and it still makes a great coffee. It is well past it’s brew cycle limit so we’ll be getting another soon. Don’t want any other machine. We recycle every pod too. Fantastic customer service. They actually answer the phone when you call. Well done Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy to use
on September 30, 2021
Posted by: MDB51
from Phoenix
Exacty as advertized. Easy to use and makes GREAT coffee. Great recycle program and ordering options with free shipping. Really enjoy having a great cappuccino each and every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
I love the way
on September 26, 2021
Posted by: gritsla
I love the way you can get your coffee, it’s fast and easy but I don’t like the taste, seems too bitter for me and price too.
Written by a customer while visiting influenster.com
Customer Rating
1
Coffee Machine Leaks From Behind
on September 26, 2021
Posted by: Anonymous
from Pompano Beach, FL
Initially we were satisfied with the VertuoPlus and had nothing but positive experiences. Unfortunately, the VertuoPlus now leaks from behind, and we've had the product for 1 1/2 years. We use the VertuoPlus as we have before, every so often in the morning and on weekends as part of afternoon snacks. We're wondering how this happened. To mitigate the issue, we've tried to turn it on and off, tightening the clamp holding the pod, and "hoping" it won't leak. It's a sad experience because we really enjoy the coffee; we've ordered several of the pods and are always amazed with the variety. We're wishing that Nespresso will reach out to help us resolve the issue. I really need the VertuoPlus for my mornings! I wake up ~5-530 Monday through Friday and the VertouPlus is a huge part of my day!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katie B., Customer Service, October 6, 2021
Thank you for your review, Paulo. We are disappointed to learn about this experience with the VertuoPlus machine. We recommend cleaning the central needle of the rotating brew unit to prevent leaking while using this machine. For more information, we are available 24 hours a day, 7 days a week via our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
on September 25, 2021
Posted by: Anonymous
I like the espresso this machine makes and how simple it is but I find it extremely wasteful. I would be more open if they used compostable packaging.
Written by a customer while visiting influenster.com