Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.5
(4,405 Reviews)
Rating breakdown 4,405 reviews
5 Stars
3,376
4 Stars
456
3 Stars
125
2 Stars
128
1 Star
320
86%of customers recommend this product.
(
2,818 out of
3,283)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
3
Delicious coffee/ espresso, finicky machine.
on October 29, 2025
Posted by: Jb
from Milwaukee, wi
Delicious coffee/espresso, but a finicky machine. We bought this in the spring of 2020, and have used it daily. The machine has been leaking for some time, even hours after running it. Now it’s not brewing consistently. I have tried troubleshooting, but that does it seem to solve it.
Response from Nespresso USABy Antonia, Customer Relations, October 30, 2025
Thank you for your review, Jane. We're thrilled you're enjoying your Nespresso coffee selections and our Machine Experts are available to assist you over the phone. Please call 800.562.1465. We're available 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Junk
on October 5, 2025
Posted by: Holly
from Sewell NJ
I received this machine as a Christmas gift. I loved it for about one month. Then it only worked intermittently. And now 10 months later it’s collecting dust on my counter. DO NOT BUY THIS!! It’s a defective machine and I have no recourse to fix the issue or get a refund. Please learn from my experience. I am so very disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 6, 2025
Thank you for your review, Holly. We hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week to speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great purchase for easy espresso
on October 8, 2025
Posted by: CoffeeInBoston
from Boston, MA
[This review was collected as part of a promotion.] Love my new machine. I make a latte every morning with it, and it's always excellent. Favorite purchase for a new home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Reliability
on November 22, 2025
Posted by: george
from Raleigh, NC
I went through two Vertuo Next machines each with severe leakage issues. Never again. Finally moved to the older Vertuo Plus model and haven't had any issues since.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Vertuo Machine we have owned.
on October 3, 2025
Posted by: KRA2025
from Denver, CO
We recently purchased one of these, our 4th Vertuo machine, and it is the worst Nespresso machine we have ever owned. It is loud. It vibrates so much that the cup moves from under the spout causing coffee to spill. 1/2 the time the coffee is a fraction of what it should be. The spent pod holder fills with coffee to over flowing. Multiple times the machine did nothing after loading the pod and pressing the button multiple times, forcing us to reopen and try the pod again. We are returning the machine for a refund. The Plus Deluxe is a far better machine and worth the extra money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, October 4, 2025
Thank you for your review, Keith. We're sorry to hear you were disappointed with the Vertuo Next, however we stand behind our brand and pleased to see a Machine Expert was able to assist you over the phone. We hope you'll allow us the opportunity to continue to serve you in the future.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Automatic lid jams
on September 27, 2025
Posted by: Ajsky
from Connecticut
Don’t waste your money with this machine. Constantly gets stuck/jammed open. What starts out as a quick cup of coffee an hour later still trying to get the automatic lid to shut.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fabulous machine
on November 5, 2025
Posted by: Intolerablepossum47
from Charleston,sc
Bought it for my wife and she absolutely loves it. She had the vertuo pop+ and hated all the problems she had with the machine but loves the coffee. This one she doesn't have to hold shut to make it work. It opens and shuts automatically. Awesome 👍👍👍👍
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo plus
on November 21, 2025
Posted by: Jen
from Ohio
[This review was collected as part of a promotion.] Not sure what I’d do without my nespresso. Had a vertuo plus for years and recently purchased another to replace the one that had stopped working. Quality machine, so far just as happy with this one.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA