Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,353 Reviews)
Rating breakdown 7,353 reviews
5 Stars
5,726
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,250 out of
3,766)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Night & Day
on November 20, 2021
Posted by: Rp930
from Denver
Night and day difference over the Vutuo Next. Taste is smoother, crema finer and less of it, perfect. Wish the Next would have broken sooner. Silver lining.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not what I wanted but someone else picked it!
on November 18, 2021
Posted by: Cyn
from Idaho
I was trying to upgrade a machine exchange after two faulty machines. Offered to pay the added price. Two full price machines charged to me. After spending $1300 on pods ina year ( for family gifts, too), I do not feel like a valued customer.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , November 20, 2021
Hi, Cyn. Thank you for posting your review. Your feedback is important to us and we are dismayed to learn your VertuoPlus machines has not met your expectations. We recommend running a rinse cycle once a week, as this helps keep the taste and body in each brew. We encourage you to please call us for assistance. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee
on November 18, 2021
Posted by: Ajw911
from South Carolina
We got this three days ago. Some of the smoothest, freshest tasting coffee I’ve ever had.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious gourmet coffee
on November 17, 2021
Posted by: Michi
from Visalia CA
Is there a way to make temperature hotter? I love it but find myself having to microwave it after adding creamer.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Michi. We recommend pre-warming your cup before brewing. Additionally, you may run the cleaning cycle before brewing your capsule. If you have any questions or concerns, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good but moldy
on November 17, 2021
Posted by: britt
I had this machine for almost a year and I love brewing espresso shots for my lattes! However, I do everything to maintain the machine when it comes to cleaning the tank, capsule container, inside, etc. I descale it often with the kit from the website and do weekly rinses/cleaning, as well as making sure the capsule is taken out after every brew to prevent the needles to clog. I noticed that there is mold in the machine like the sides of the walls when you open it and I have done everything from hydrogen peroxide to vinegar to try to make it come off. It will not come off and I believe it is defective because it is not cleaning properly even with my proper care and customer service will not do anything about it but to tell me to buy another one or use hydrogen peroxide and baking soda. The machine is still under warranty but they do not want to repair or replace it. When buying a premium machine, you expect it to work properly and for the customer service to be good, however, it is not the case and I am extremely disappointed with the machine and how they are handling the situation.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 19, 2021
Hi Britt, thank you for your review, and for speaking with our machine experts. When descaling, we recommend using the descaling kit every 3 months or 300 capsules, whichever comes first. For general maintenance, you may wipe down the inside of your VertuoPlus machine with a damp cloth, or use a soft bristle toothbrush to clear any coffee grinds from within the head of the machine.
If you have any additional questions or concerns about your VertuoPlus machine, please do not hesitate to contact us via our toll-free number, 800-562-1465.
If you have any additional questions or concerns about your VertuoPlus machine, please do not hesitate to contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee!
on November 17, 2021
Posted by: TestNespresso
from New York, NY
[This review was collected as part of a promotion.] I look forward to waking up every morning and making myself coffee with my Vertuo Plus. The machine is so easy to use, it's not so loud, and it makes consistently amazing coffee and espresso. I love everything about it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Every cup is a treat
on November 11, 2021
Posted by: BPB49
from Boston
I look forward to my afternoon Nespresso as a treat, especially when working at home. The machine has worked perfectly. My local coffee shop brew is not even close. With relatively light use I expect it will last years before trouble. But I would buy another at the same price if it did break.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B. , Customer Service, November 12, 2021
Hi BPB49, thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle weekly through your VertuoPlus machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee and modern look!
on November 11, 2021
Posted by: Sammy
from Oregon
Love my nespresso! High quality coffee and looks great in my kitchen. Not very loud which is a PLUS!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 12, 2021
Hi Sammy, thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle weekly through your VertuoPlus machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA