Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,353 Reviews)
Rating breakdown 7,353 reviews
5 Stars
5,726
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,250 out of
3,766)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
I love my machine
on April 4, 2022
Posted by: robinc78
I love my machine it make amazing coffee especially cappuccino the pods are bit expensive but still like it
Written by a customer while visiting influenster.com
Customer Rating
5
My gift of the VertuoPlus was very unexpected.
on April 4, 2022
Posted by: Sflo
from Loganville, GA
So far I have sampled 2. They were so delicious. I am ordering more pods. I didn't know there was another type of maker than the K-cups. I would highly recommend this! This was a VERY unexpected gift. It was given to me by the best couple. I hope they enjoy their first new home. <3
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Blinking Color Key is Needed
on April 3, 2022
Posted by: Stasey
from SC
So far so good, but I would like to know how many times to press the button for what purpose -- and what each color means. Friendly suggestion: Consider a tiny sticker or something to help a user out. :-)
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Stasey. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to use great coffee
on April 2, 2022
Posted by: Pat55
from Surprise arizona
I purchased this a couple of weeks ago after two of my daughters recommended it. The coffee flavors are all great and not watered down. The only reason I didn’t select all stars is because pressing the top to begin the maker is not consistent. Sometimes I only need to press it once and other times two or three times. I don’t know if the delay is normal but it is confusing. Other than that I am happy with my purchase.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, April 4, 2022
Hi Pat55. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The Best!!!
on March 31, 2022
Posted by: Mando
I LOVE my Nespresso (and aerochino) I make my own oat milk lattes and they are better than anything I’ve gotten from a coffee shop. The coffee too is wonderful. I was grateful for the variety starter pack because it helped me find the pods I like best!
The machine is so easy to use, and I love being able to recycle the pods. It’s really such a treat to use this in the morning, it makes my day happier!
The machine is so easy to use, and I love being able to recycle the pods. It’s really such a treat to use this in the morning, it makes my day happier!
Thanks Nespresso!
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Mando. We are thrilled to learn you are enjoying your VertuoPlus and Aeroccino machines. We recommend performing a weekly cleaning to maintain the health of your machine. Your machines come with a one-year warranty and a lifetime of troubleshooting via, our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Loveee my nespresso!! Have
on March 30, 2022
Posted by: leahjoan___
Loveee my nespresso!! Have had it for a little over a year and I never use my keurig anymore. It's just so much better and I look forward to it every morning.
Written by a customer while visiting influenster.com
Customer Rating
1
Great machine, but can’t get coffee capsules
on March 29, 2022
Posted by: Coffee Boy
from Marthasville
I have one of these at work and one at home. Both great products. But at this point I have to recommend you do NOT buy. Coffee selections are constantly sold out. I’ve been waiting almost a month now to get Melozio decaf capsules. And now the Solelio is also sold out. I can only think that Nespresso is over selling the machines without a corresponding increase in coffee production. Until Nespresso can increase coffee production I recommend DO NOT BUY any of their machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 31, 2022
Thank you for your review. We can certainly understand your disappointment regarding the availability of our coffees. We are working to restock your favorite blends as quickly as possible and appreciate your patience during this time.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I received my Nespresso
on March 28, 2022
Posted by: daimas
I received my Nespresso VertuoPlus coffee maker as a gift a few years back. I have loved it ever since. It is easy to operate and heir customer service is top-notch. If you're looking to buy one, it is on the higher price range, but I believe, if you are an espresso lover, it is worth the money! The quality of the coffee is superb, and the taste is supreme. Nespresso offers a wide range of flavors, intensities and cup sizes. This is a great investment!
Written by a customer while visiting influenster.com