Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,353 Reviews)
Rating breakdown 7,353 reviews
5 Stars
5,726
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,250 out of
3,766)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
1
not durable
on April 26, 2022
Posted by: coffee lover
from New Jersey
Mine kept on stopping til it officially stopped working fully after 6 months. The "rebooting,
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
unplugging technique" worked few times but now it finally gave up. It made a hissing sound whenever I try to brew then light turns red and freezes there. I loved the coffee it made though. I am thinking of buying the Citiz as replacement. Hopefully this is more
durable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Lei. We’re disappointed to learn that your VertuoPlus is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged a repair for your machine. If you need additional assistance with your VertuoPlus machine after your repair, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Vertuo plus deluxe
on April 26, 2022
Posted by: FABER
from Smithtown new york
I am fascinated with this machine, better than an espresso in a restaurant or even STARBUCKS itself... the only thing that I have not been able to do is pair it with the nexpresso app and that in the USA there is no option in Spanish to better interpret its recommendations.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Faber. We're happy to learn you are enjoying your VertuoPlus machine. However, we’re disappointed to learn that your machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please note that the VertuoPlus machine is not designed with Bluetooth capability. Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465 and speak with a Spanish translator over the phone, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Speed and easy
on April 24, 2022
Posted by: Barb
from VanDyne WI
When I work I don't have to settle for poor work coffee quality. One cup of Nespresso is complete satisfaction!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Love Love
on April 23, 2022
Posted by: Zman
from North Carolina
I have had my machine for two weeks and love it. Great coffee taste and simple to use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I made a review
on April 14, 2022
Posted by: angelesva
I made a review on this before but i’ll say it again. best coffee machine i’ve tried. I mainly use it for the espresso shots it has helped me save so much money and saved so many coffee runs. it is expansive but worth it. unlimited coffee!
Written by a customer while visiting influenster.com
Customer Rating
5
Great Coffee & Espresso
on April 11, 2022
Posted by: Dano1953
from Burbank, CA
It’s a pleasure to have a machine make coffee or an espresso that meets my expectations. Very convenient when I have early working shifts.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quick easy and delicious
on April 11, 2022
Posted by: Connell Roofing
from Medfield, MA
Got one a few weeks ago for our office and everyone loves it. Has a kind or flavor for everyone!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product!
on April 7, 2022
Posted by: Sierra143
from Maryland
My aunt gave me this as a birthday present and I'm so excited she did. It is one of those fun treats you might not think to get yourself and has been a wonderful addition to my kitchen. Easy to use and works perfectly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA