Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,353 Reviews)
Rating breakdown 7,353 reviews
5 Stars
5,726
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,250 out of
3,766)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Love my VertuoPlus
on June 6, 2022
Posted by: Leed34232
from Sarasota, FL
This unit makes great coffee and enjoy waking up in the morning knowing that my coffee is only a few mins away. The coffee selection is great and anyone can find something they like.
When it comes to customer Service, it's pretty good but today I felt like banging my head against the wall and tossing the machine out
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Been using this bad
on June 5, 2022
Posted by: mia_smiff
Been using this bad boy since 2020 and still in love with it. It really does make the smoothest creamiest espresso. Puts Starbucks to shame honestly. 100000% recommend this machine to any coffee lovers. Super simple and easy to use. And versatile. Only complaint is pods price but you save so much money on not buying coffee out you really can’t complain.
Written by a customer while visiting influenster.com
Customer Rating
5
Great machine and makes
on June 1, 2022
Posted by: rebeccab324
Great machine and makes top notch coffee. Stronger and more flavorful than other coffee makers out there. Love that the pods or capsules are made of aluminum and can be recycled unlike the other coffee pod machines out there. Pricey but worth the trade off in my opinion. Only downfall is harder to find capsules in store and limited varieties available on site.
Written by a customer while visiting influenster.com
Customer Rating
1
stopped working after 6 months w/ weekly cleaning
on May 31, 2022
Posted by: Sadandstuck
from United States
I loved the new design of the machine, the taste of the coffee & purchased 2 new machines as gifts for loved ones. I used it every day, so I cleaned it every Sunday at noon. When the light came on to descale it, disaster ensued. I followed all of the instructions & it wouldn't re-set. Descaled a 2nd time & it was just dead. Super bummed out & keep coming back to the site to buy another, but just can't complete the check out because I'm afraid I'm wasting my $. Previous original machine lasted 6 years without a single issue. Stuck with 6 months worth of capsules bc I planned ahead due to supply chain issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 1, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty covered through Nespresso and we're happy to offer lifetime troubleshooting support. We tried to get in touch with you and offer assistance, however, were unable to reach you at the number on file. We feel confident we can help resolve the descaling issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great experience
on May 25, 2022
Posted by: Duane
from Bloomington mn
We are bought are Nespresso machine a few weeks ago at Mall Of America. Amazing experience from start to finish . The machine and coffee are the best I've had. Highly recommend if you're serious about your coffee this is the way to go. Thank you to all the staff
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee
on May 23, 2022
Posted by: Meghanlb
from Colorado Springs co
I’ve had this machine about two weeks now and it was the best purchase I have made. In the end it saves me money because I do not feel the need to go buy coffee from a coffee shop. So delicious
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome Upgrade!
on May 23, 2022
Posted by: stardazedsoul
from Spring Hill, TN
I bought this a week ago and I've been loving the switch from a Keurig! It's easy to use and easy to clean and I LOVE the recycling pod component! This was a great first step towards upgrading our coffee machine and can't recommend it enough!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
expensive delicious coffee
on May 22, 2022
Posted by: HonestLady
from Florida
I have been enjoying a large selection of coffee pods brewed by my VetuoPlus Deluxe machine for a couple of years. It makes consistently good coffee. It is expensive. I may have to cut down on my monthly orders because of the price increase. I definitely enjoy the coffee selections!
Maintenance: the machine descaling process is a not fun at all and the descaling mix is pricey too.
Sadly and the reason for 4/5 is the frustrating Auto ship web orders are a mess. But customer service by phone seems to be the way to go when the website messes up. I have also returned my machine for a repair, customer service again was extraordinary. Overall pleased and enjoy two or three cups a day.
Maintenance: the machine descaling process is a not fun at all and the descaling mix is pricey too.
Sadly and the reason for 4/5 is the frustrating Auto ship web orders are a mess. But customer service by phone seems to be the way to go when the website messes up. I have also returned my machine for a repair, customer service again was extraordinary. Overall pleased and enjoy two or three cups a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA