Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,159 Reviews)
Rating breakdown 7,159 reviews
5 Stars
5,565
4 Stars
853
3 Stars
247
2 Stars
156
1 Star
338
86%of customers recommend this product.
(
3,189 out of
3,695)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Easy to Use
on January 15, 2026
Posted by: AGM16
from Schuylerville, New York
[This review was collected as part of a promotion.] I am addicted to my Nespresso. My two favorites are Melozio Decaffeinato and Sweet Vanilla Decaffeinato.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not as reliable as Keurig
on January 20, 2026
Posted by: CP
It worked for a while and all of the sudden it stopped turning on. Just won't work and nothing happens, I am left with brand new pods that I can't use. I always run the clean cycle and do all the maintinance. They won't even let me send it back for it to be fixed, not as reliable as my keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 21, 2026
Thank you for your review, Carlos. Every Nespresso machine is covered under at least a one-year warranty with repair or replacement and lifetime troubleshooting service. Please call for assistance, 800.562.1465 when you're near your machine. We look forward to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful!
on February 16, 2026
Posted by: 911 turboS
from Visalia, CA
[This review was collected as part of a promotion.] This Nespresso machine is so easy to use and I love white with gold ❤️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice upgrade from original Vertuo
on March 3, 2026
Posted by: Needmorecoffee44
from Detroit, Michigan
I upgraded to the vertuo next after many years of the original vertuo machine. I like that this machine takes up less countertop space than my first vertuo, but this one is so loud when it is brewing! The water tank is behind the machine and seems like an odd placement. But overall still satisfied with the operation of delivering a rich cup of coffee as long as you have noise canceling headphones on!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee
on March 8, 2026
Posted by: Stacy
from Lake Charles, LA
[This review was collected as part of a promotion.] I love my new machine! I have enjoyed the sample pack too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Electronics Don't Hold Up
on April 2, 2026
Posted by: Ali030
from Indiana
I got this for Christmas 2 years ago - it worked great until it didn't. The electronics randomly malfunctioned and the machine no longer works/turns on. I called in for help but they said I could pay to get it repaired or get a slight discount on a new machine. Not sure it's worth it if it only lasts 2 years!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 2, 2026
Thank you for your review. All machines come with a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes an excellent coffee and espresso.
on November 29, 2019
Posted by: Maddy
from Natick
[This review was collected as part of a promotion.] We recently got this VertuoPlus Coffee Maker from Nespresso. Right off the bat, the look and design of this coffee maker is really nice. It adds nice look to our kitchen. It takes less than 30 seconds to heat up the water which is amazing. The water tank is also of a reasonable size, 40Oz. We love the fact that it has both espresso and coffee brewing options, so that every member of the family does not need to stick to one type and can drink whatever they want. It has automatic shutoff feature, so we do not have to worry about shutting it off. Because of its barcode reading technology, the coffee always testes great. It reads the bar code on the capsules and always makes exact same coffee accurately. It has settings for 5 different cup sizes. The cup base can be moved up and down based on the size of the cup that we are using to avoid spilling. We like the fact that it alerts us for descaling as well. Also, we have been using this coffee maker for a while now and have not noticed any dripping or leakage. So, out kitchen counter tops are finally looking clean. The waste basket can hold lot of used capsules, I think upto ten. So, we do not have to empty it very often. And these used capsules fall into the waste basket automatically after we are done with brewing either our coffee or espresso. Finally, we are loving it, we do not have any complaints so far. And yes, we already recommended this VertuoPlus Coffee Maker to our friends, family and colleagues.
Pros: Convenient, Makes Delicious Coffee, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Ability to make different coffee styles (e.g. espresso and coffee), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on September 5, 2021
Posted by: Ted01
from New York
Bought it for my mom and she's very happy with it. It's great purchase!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA