Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,357 Reviews)
Rating breakdown 7,357 reviews
5 Stars
5,729
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,253 out of
3,769)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Great coffee
on October 1, 2022
Posted by: chuck375
from Issaquah, WA
[This review was collected as part of a promotion.] My friends told me the Nespresso makes great coffee, and they were right. It is so nice to enjoy great coffee flavor.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the Nespresso
on September 30, 2022
Posted by: Nisha
from Florida
[This review was collected as part of a promotion.] My keurig broke/malfunctioned so I was going to buy the same model but it was discontinued. However I started to look at nespresso machines and I said let me switch it up. The flavor of the coffee is way better than keurig and now I can never go back
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing flavor from this coffee machine
on September 30, 2022
Posted by: DisneyFan1967
from Coral Springs, FL
I was lucky enough to try this machine while staying at an Opal Resort in Florida and upon arriving home, I purchased my own machine! Love the selection of coffee to expresso and the limited editions that come out throughout the year! Coffee delivery is super fast too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great machine, until it isn't.
on September 30, 2022
Posted by: Ashley
from Missouri
I loved this machine and the coffee however the machine is now leaking. I have used this machine less than once per week, maybe 150 times total, in the 2.5 years I have had it. I have reached out to customer service about the short life of their product and have not heard back. Sad because it is good coffee, but you couldn't use this machine daily for 1 year. All descaling and cleaning was done regularly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 1, 2022
We are disappointed to learn that your Vertuo Plus machine has not met your expectations. The Vertuo Plus comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just what I needed!
on September 29, 2022
Posted by: malibu333
from Wisconsin
[This review was collected as part of a promotion.] We have a fancy, schmancy espresso machine, but with our baby due in November, I wanted something with a lot less steps. A way I could caffeinate quickly! :) I have been very impressed with the ease of use of this machine, and the coffee is actually quite delicious! Even my husband likes it, and we are somewhat coffee snobs.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent home coffee :)
on September 29, 2022
Posted by: achen
[This review was collected as part of a promotion.] I love this machine so much. I usually take two to three capsules a day since Labor weekend I got, and the machine worked really well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
love it
on September 29, 2022
Posted by: arkansashog
[This review was collected as part of a promotion.] I thought that the temperature complaint was going to be an isssue but it’s not! much better than my Keurig and not watery at all
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Sometimes it doesn’t work
on September 28, 2022
Posted by: Coffee gal
from California
[This review was collected as part of a promotion.] I’m not sure why sometimes if doesn’t work. Maybe I received a dud
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, September 30, 2022
Thank you for your review. We’re disappointed to learn that your VertuoPlus is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA