Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,357 Reviews)
Rating breakdown 7,357 reviews
5 Stars
5,729
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,253 out of
3,769)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Delicioso
on December 28, 2022
Posted by: BillyFetz
from Brea, CA
My son and daughter in law bought this machine for me for Christmas. I cannot believe the flavor and quality of the espresso it makes! I won’t be going out for coffee anymore! They also purchased me the frother, which I highly recommend for the perfect cup of coffee!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality
on December 27, 2022
Posted by: Bob27
from long beach ny
This is my second machine, this new one is of such poor quality i will be returning it. Nespresso should be embarrassed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, December 28, 2022
Thank you for your review. We are dismayed that two Nespresso machines didn’t meet your expectation. Your Vertuo Plus machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We have several machine types from our VertuoLine and OriginalLine selections. We recommend calling in to speak with our Coffee Specialist, who can help determine the best Nespresso machine for you. We are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Coffee at a good price.
on December 26, 2022
Posted by: mathandrew
from Charlotte, N.C.
I received this gift for Christmas and could not be happier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great coffee
on December 26, 2022
Posted by: Lina
from Dallas
[This review was collected as part of a promotion.] Very happy with my machine, the coffee and the service with Nespresso co.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee
on December 26, 2022
Posted by: Chan0508
from Texas
Makes amazing coffee / brew. Milk froth is pretty good, but may need additional instructions for the novice.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best gift ever
on December 26, 2022
Posted by: Tgh
from NYC
Love this thing so much I decided to buy another. After 12 years of owning my standard machine, I realized I needed another. And this version was worth the wait. Everything about it is amazing. My nespresso machine is the one thing in my home I cannot do without. It has taken me from babies to getting my kids ready for the school bus in the morning. The people that complain about nespresso must like Dunkin’ Donuts coffee or kcup. Trust your gut and get this upgrade.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great but the design is ehh
on December 25, 2022
Posted by: Anon
Got it solely for espresso and does the job. However, the instructions have like 9 different language options, which is great and all until you’re trying to figure out how to get everything set up and one step is a page and a half trying to dig through which language to use. Still wouldn’t connect to the app for me.
Also, have slight OCD and I truly hate the shape.
I wish the water container would be able to do a true 90 degree turn and sit next to the machine instead of slightly on an angle, takes up a lot of counter space for just a pod producing machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor holiday experience
on December 25, 2022
Posted by: David
from Massachusetts
Got my brand new machine for the holiday. We were excited to use it. The machine out of the box, did not open the capsule lid and constantly blinks orange. I had to use online tutorials video to see and found people had similar issues. I should not have to fix a brand new machine. (I am not, return seems like the best option)
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, David, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA