Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(6,969 Reviews)
Rating breakdown 6,969 reviews
5 Stars
5,415
4 Stars
828
3 Stars
237
2 Stars
152
1 Star
337
86%of customers recommend this product.
(
3,174 out of
3,676)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
4
Brews luxury coffee quickly
on February 12, 2026
Posted by: mckennau2_7090
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is a fantastic way to brew quality coffee. The machine was incredibly easy to set up. It only took me around 10 minutes to fully set up the machine and have everything ready to go. It comes with a user manual and guides to help walk you through the process, step-by-step of how to set it up, how to clean it, and how to brew your coffee. It is very user-friendly and not hard to get the hang of how to use it. The Vertuo Next is a truly gorgeous coffee machine. It looks very modern and sleek and I think it would look good in any kitchen, dining room, or living space. Mine is in the color dark grey which I think looks like a nice neutral color and it looks wonderful set up on my coffee bar in my kitchen. It really is an aesthetic and beautiful looking machine. The main downside is that I wish this was slightly more compact. It is a bit too long in length and it hangs off of my coffee bar area where I have it set up. There is an included mug, Rester or holder which you can put onto the machine that makes it slightly too long for my set up area. However, if you have your machine placed on a larger area like a table or an island or counter space I don’t think this would be an issue for you. My space is just a bit too small for the size of the machine. The upside to this is how tall the machine is. It is a lot taller than other espresso machines that I’ve seen on the market. You can fit a variety of cup sizes underneath it. Whether you are brewing a single shot of espresso in a small mug or you would like to make a bigger full tumbler of iced coffee, this is a great machine for you. The Vertuo Next is able to brew six different coffee sizes, making this the perfect machine for coffee lovers of all kinds. It can brow, single and double shots of espresso along with other large larger coffee sizes like a full carafe. My favorite pod size to brew is a double shot of espresso. Nespresso also makes a variety of pod flavors and coffees, and I am excited to keep testing out the different varieties. The brewing process is very quick and it only takes 15 to 20 seconds to heat up. My coffee typically brews in around two or three minutes so it is a very quick process. I also like the recycling container that is located on the side of the machine. It can hold anywhere up to 10 pods of coffee so it is a great size vessel for keeping the pods once they are used up. It is easy to empty this recycling container once a week. Another cool aspect is the Bluetooth and Wi-Fi connectivity feature where you can customize your cup preferences, and other personalized settings. It also has an automatic shut off feature after two minutes of inactivity so you don’t have to worry about turning it off after every single use. I really enjoy using the Vertuo Next for brewing luxury coffees each morning!
Written by a customer while visiting influenster.com
Customer Rating
5
Great!
on February 12, 2026
Posted by: allies1_8921
[This review was collected as part of a promotion.] This Nespresso machine is amazing! It works flawlessly. It makes delicious coffee and is very easy to use. I appreciate how quick it operates. It is low maintenance and needs descaling every once in a while (follow the users manual). The one downfall is how expensive the pods can be.
Written by a customer while visiting influenster.com
Customer Rating
5
Perfect coffee
on February 12, 2026
Posted by: denisem302_5185
[This review was collected as part of a promotion.] I love my coffee machine ... The brewing is amazing and the coffee smells so good... The design is perfect.. it heats up perfectly and the coffee tastes so good... The reliability is good.
Written by a customer while visiting influenster.com
Customer Rating
4
Coffee shop quality at home… with a few things to
on February 12, 2026
Posted by: xxamberxx423_3213
[This review was collected as part of a promotion.] I’ve been using the Nespresso Vertuo Next in white for a little while now, and the quality of the coffee honestly impressed me from the first cup. It brews rich smooth coffee with that signature crema on top that makes it feel more like a coffee shop drink than something made in my kitchen.
Setup was simple and one feature I really appreciate is how the machine automatically ejects the used pod into the container when you lift the handle. It makes busy mornings feel easier and keeps cleanup minimal.
One thing that did confuse me at first was the pods. The paperwork in my sample made it seem like you could mix them and I’m honestly still not completely sure about that. To be safe I’ve just been using one pod at a time. Once you understand it… it’s very straightforward but clearer instructions would definitely help beginners.
I also wish it came with a glass or coffee catcher. Luckily I already had something similar that worked but when I looked into buying one specifically for this machine the price was higher than I could personally justify. It feels like something that could have been included especially for first time users.
Another thing to consider is the pod design. They’re made specifically for this machine, so you’re committed to buying Vertuo pods, and they are definitely pricier than traditional coffee options.
But here’s the real question I keep coming back to: do you want really great coffee at home, or are you okay with a cheaper cup that’s just average? Because this machine absolutely delivers when it comes to flavor.
For now, I’m sticking with it and making the effort to reach for this over my regular coffee maker. The convenience, quality, and overall experience make it feel like a small daily upgrade. If great coffee matters to you and you don’t mind paying a bit more for it, the Vertuo Next is definitely worth considering.
Written by a customer while visiting influenster.com
Customer Rating
3
Works as a coffee maker but the app is a nightmare
on February 12, 2026
Posted by: chickenbut143_4768
[This review was collected as part of a promotion.] While I was so excited to be selected to review the Nespresso Vertuo Next, I was left disappointed with the machine itself. The brewing function works great, it makes coffee and espresso as expected. However, the app and connectivity experience wasn’t optimal. The machine never successfully paired with the Nespresso app, repeatedly showing a different machine, refused to enter pairing mode, or connect to wi-fi. Multiple troubleshooting techniques were unsuccessful in resolving the problems. As a result, features like capsule scanning, app-controlling brewing, and even machine registration were impossible. With more research I found that issues just like mine are very common for this machine.
For the machine itself, it’s not too heavy and slimmer that most pod-machines, but the water resivoir is also smaller - meaning more fill ups between coffee. My pod-sampler never showed up, so I did also purchase some pods to try this machine and I really did enjoy them.
Overall, if you’re looking for a fully connected Nespresso experience, this brewer is unreliable. I wanted to love it so much, but was only left frustrated.
Response from influenster.comBy Kendall, Customer Service, February 13, 2026
Thank you for your honest review, Jaimie. Quality is our priority, and we appreciate the time you took to tell us about your experience with our mobile application. Your feedback gives us the opportunity to improve, and we've shared these comments with our technical team. We recommend ensuring that you have our most up-to-date mobile application downloaded, this application has a white background. If you should ever need assistance, please call us at 800.562.1465.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing coffee machine!
on February 12, 2026
Posted by: tatjanaflo_602
[This review was collected as part of a promotion.] This coffee maker from the brand Nespresso Vertuo Next has been a game-changer for my morning routine! It's sleek matte black and dark grey design perfectly matches my kitchen countertop. The machine is compact and easy to operate, with just one button but multiple options to choose from. Depending on the capsule (S-XL), you can brew different cup sizes, from an Espresso to a Carafe. It features a removable medium-sized (1-liter) water tank, an auto shut-off function, and heats up in less than half a minute. I appreciate that the brand thought of many details, like allowing you to adjust the cup holder position to prevent messes. Also by downloading the Nespresso app, you can monitor your coffee drinks, maintain the machine, and troubleshoot if needed. The best part is the coffee itself! I love the flavor that this machine produces- it's creamy, hot and foamy, just the way I like it! All the part are durable and well-made. The brand offers a one-year warranty which is amazing. I'm really impressed and would definitely recommend it.
Written by a customer while visiting influenster.com
Customer Rating
4
Clean model
on February 12, 2026
Posted by: erikab0343_5388
[This review was collected as part of a promotion.] So I do love that this machine is hooked up to your phone so all of your options are made simple through your phone. There’s not all like the buttons on the device which I guess could be a pro in a con cause if you’re not wanting to hook up something to your phone then you’re simply gonna have to like push the button up on top but the only thing why I didn’t give it five stars was it said that it was coming with a sample pack of cups and it did not so I had to order some so that way I could give this a fair review
Written by a customer while visiting influenster.com
Customer Rating
5
One click delicious coffee with 0 learning curve
on February 12, 2026
Posted by: stank2_3566
[This review was collected as part of a promotion.] This Nespresso is the easiest coffee I’ve ever made. There is just one button on the machine to start brewing which is so much easier than other pod machines. It reads the instructions from the pod which determines how long to brew your coffee for whether you ordered drip coffee pods or espresso pods. Coffee couldn’t get any easier than this! One you are done brewing it even disposes of the used pod into a small bin in the back!
Written by a customer while visiting influenster.com