Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Average customer rating
4.6
(7,357 Reviews)
Rating breakdown 7,357 reviews
5 Stars
5,729
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,253 out of
3,769)
Customer Reviews for Nespresso - VertuoPlus Deluxe Coffee & Espresso Single-Serve Machine - Titanium
Customer Rating
5
Obsessed!
on February 3, 2023
Posted by: kaylipps
from Michigan
[This review was collected as part of a promotion.] I've had my machine for a few weeks now and I LOVE it!! The coffee is so good, the machine is amazing and I'm obsessed with my morning nespresso drinks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on February 3, 2023
Posted by: Sewdusty
from Mesa, AZ
[This review was collected as part of a promotion.] Four family members have now purchased Nespresso products via our referrals and we all love them.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Life Changing
on February 3, 2023
Posted by: avu
from Brooklyn, NY
[This review was collected as part of a promotion.] I absolutely love the VertuoPlus Deluxe. I went from making a french press every day, to a Nespresso and it has been life changing. It's so easy, no clean up, and the machine is so beautiful on the counter. The matte black is nice because it doesn't have fingerprints or attract dust. I love that you can make different sizes of espresso because some days I want a larger cup. It's chic, easy to use and I'm really happy I've purchased it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
VertuoPlus
on February 3, 2023
Posted by: Ang
from Phoenix, Arizona
[This review was collected as part of a promotion.] I love my new coffee machine. Everyone should have one in they're home.🙂
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee!
on February 2, 2023
Posted by: asekhon
[This review was collected as part of a promotion.] Bought it a month ago and have had made coffee with it everyday, im obsessed to say the least. The coffee is rich and creamy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee taste
on February 2, 2023
Posted by: SLM
from Golden,CO
[This review was collected as part of a promotion.] I bought a Nespresso machine based on using a friend of mine's machine. Since my original purchase I have bought a second machine for another house we own.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
great coffee, but leaks water from the bottom
on February 1, 2023
Posted by: coffeecoffeecoffee
from San Mateo, CA
Really love the coffee, but have had some mechanical issues since it was unboxed. 1.) about a week into using it, it started leaking water from the bottom...constantly (even when not in use) and like really leaking. We ended up just leaving towels under and changing them out once fully saturated until we had time to call and troubleshoot. The helpdesk individuals were really great and now we are waiting on our replacement to be shipped. 2.) we tried out the Starbucks Nespresso pods, and the coffee pods brewed just fine, but the machine would over brew the Starbucks espresso pods and wouldn't stop brewing and would overflow unless you pressed the top button to manually to stop the brew. However, I want to note that we never had that issue with the Nespresso brand espresso pods, only the Starbucks Nespresso espresso pods. This is my first Nespresso experience and I was super excited to finally have one, but the mechanical issues have been a big bummer... I really hope our replacement doesn't have any of these issues!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , February 2, 2023
Hello and thank you for your review. We are dismayed to learn your VertuoPlus Deluxe machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for you. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules. If you need further assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Buttery smooth espresso
on January 31, 2023
Posted by: AmeriBrit
from Austin
[This review was collected as part of a promotion.] I bought my machine a month ago and I absolutely love it! The espresso/coffee is top notch. Pours so smooth and even produces the froth/foam with every pour. I also recommend purchasing the milk frother for the full top notch experience. The machine works perfect, and pours fast (not a loose ground in site).
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA